Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.A. Trek Bicycle Ardmore
What do you like about our products and services?

Anthony is extremely helpful. Wouldn’t go any where else

Report a concern   April 10, 2026 — Rated 10 out of 10 by A.S. Gregg's Bellevue Cycle
What do you like about our products and services?

Sales staff were very helpful. Prices were good.

Report a concern   April 10, 2026 — Rated 10 out of 10 by K.G. Wheel & Sprocket, Brookfield
What do you like about our products and services?

Excellent customer service as always! Thank you !

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.H. Trek Bicycle Concord
What do you like about our products and services?

Customer service and follow up are great!!

Report a concern   April 10, 2026 — Rated 9 out of 10 by R.A. Mike's Bike Shop
What do you like about our products and services?

Friendly knowledgeable staff with quick turnaround on service..

Report a concern   April 10, 2026 — Rated 9 out of 10 by Tom Traurig Rochester Bike Shop
What do you like about our products and services?

Knowledgeable, friendly, and reliable staff in regards to the sales staff and the mechanics in the service department.

Report a concern   April 10, 2026 — Rated 10 out of 10 by S.B. Trek Bicycle Warrawong
What do you like about our products and services?

Always friendly and professional.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Bruce Brink Freewheel Bike Eden Prairie
What do you like about our products and services?

Enjoy the knowledge and communication.
Excellent mechanical bike sense. Able to correctly adjust bikes in quick order.

Very enjoyable experience

Report a concern   April 10, 2026 — Rated 10 out of 10 by B.B. Rick's Bike Shop
What do you like about our products and services?

The staff was most accommodating. Hard to find that nowadays. The bike is just what I needed.

Report a concern   April 10, 2026 — Rated 10 out of 10 by B.H. Eddys Bike Shop North Olmsted
What do you like about our products and services?

Staff were extremely helpful and informative.

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.P. Foothill Cyclery
What do you like about our products and services?

You treat customers with respect and have great service department. You have always done right by me. You also have a wide range of products fairly priced.

Report a concern   April 10, 2026 — Rated 9 out of 10 by W.S. Trek Bicycle Allen
What do you like about our products and services?

Thank you to Patrick and team getting me set up on my new Domane AL5! Rides great and a perfect fit.

Name removed

Report a concern   April 10, 2026 — Rated 10 out of 10 by B.H. Alter Ego Sports
What do you like about our products and services?

Great service friendly knowledgeable staff and booking policy for bike service is very efficient

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.R.V. Enbici
¿Qué es lo que le gusta de nuestros productos y servicios?

Atención profesional, de calidad y correcta.

Report a concern   April 10, 2026 — Rated 10 out of 10 by K.C. Kamikaze Bikes
What do you like about our products and services?

I had an excellent experience with Jake and the rest of the staff. I was looking for cycling shoes for my gravel bike and also needed some guidance. Jake took the time to bring out several options for me to try and offered helpful advice to address my foot issue. Additionally, the entire staff was friendly, knowledgeable, and eager to assist.

Report a concern   April 10, 2026 — Rated 9 out of 10 by G.M. Trek Bicycle Columbus Dublin
What do you like about our products and services?

My Trek bike rides smoothly, looks good, and performs as expected. The service people are very personable.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Pramvir Verma The Bike Lane - Reston
What do you like about our products and services?

Great customer service!

Report a concern   April 10, 2026 — Rated 10 out of 10 by M.P. Steiner's Valatie
What do you like about our products and services?

Had the products needed and great service

Report a concern   April 10, 2026 — Rated 10 out of 10 by D.N.M. Trek Bicycle Highlands Ranch
What do you like about our products and services?

I love the Trek brand. Your employees were so knowlegable and supportive. I have so much to learn about my new e-bike and they supported me with everything I needed. I felt confident purchasing from you because I know that I could always come back and any one of the employees would be there to support me.

Report a concern   April 10, 2026 — Rated 10 out of 10 by J.N.T. Cicles AB - Sierra de Irta
¿Qué es lo que le gusta de nuestros productos y servicios?

Sois muy profesionales

Report a concern   April 10, 2026 — Rated 10 out of 10 by Edgar Flores Trek Bicycle Murfreesboro
What do you like about our products and services?

Great costumer service

Report a concern   April 10, 2026 — Rated 10 out of 10 by S.D. Trek Bicycle Hameln
Was hat Ihnen an unseren Produkten und Dienstleistungen besonders gefallen?

Wir wurden äußerst freundlich empfangen und obwohl wir unangekündigt mit einem kaputten Schlauch vorbeikamen, wurde dieser sofort und schnell ausgetauscht. Während der kurzen Wartezeit bekamen wir sogar leckeren Kaffee gebracht.
Fazit: wir haben eine neue Werkstatt für unsere Räder gefunden

Report a concern   April 10, 2026 — Rated 10 out of 10 by K.N. Red Rocks Cycling Co.
What do you like about our products and services?

Very knowledgable, very friendly, quick service. I like the small town atmosphere too.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Stephen Oyston Wheelbase North East
What do you like about our products and services?

Knowledgeable staff

Report a concern   April 10, 2026 — Rated 10 out of 10 by Amanda Hill Pee Dee Bicycle Myrtle beach
What do you like about our products and services?

Brought my Cannondale in for service - Tim understood my concerns for repair and had it done in no time! Everyone there demonstrated great customer service - polite, quick to respond to my needs and provided a thorough explanation of what was completed!

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.D. Sweet Pete's Bike Shop
What do you like about our products and services?

The name brands and availability

Report a concern   April 10, 2026 — Rated 10 out of 10 by P.B. Gateway Cycle
What do you like about our products and services?

The staff are quick to greet customers, know the products, offer several suggestions, courteous.

Report a concern   April 10, 2026 — Rated 10 out of 10 by C.H. Trek Bicycle Omaha Midtown
What do you like about our products and services?

Bikes are extremely high-quality and I felt like I was treated extremely well.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Michael Kent Steamboat Ski and Bike Kare
What do you like about our products and services?

Regarding my last visit in the bike shop, everything! Both Scott and Jared are super friendly and helpful with all my questions. And the service was very prompt. I really don't know how the service could have been any better.

Report a concern   April 10, 2026 — Rated 10 out of 10 by Amber Robertson Nevis Cycles
What do you like about our products and services?

Staff are very helpful and have been every time I visit. Nothing is a hassle and they don’t pressure you . Good honest staff
Happy customer


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