Customer Testimonials
You had my bike tire in stock, good selection
Wer ein zuverlässiges MTB-Fahrradgeschäft mit Werkstatt sucht, ist hier genau richtig. Vielen Dank an das gesamte Team – ich komme auf jeden Fall wieder!
Jim was great, knowledgeable and helpful. Took care of indexing my bike and gave me great advice on how to care for my bike afterwards.
I was greeted by Dave and approached in a non “sales pitch” fashion. I had purchased a bike directly from trek and had it sent to the shop. Without even knowing my name and just describing the bike, Dave knew who I was. Dave took the time to explain the features of the bike to my eight-year-old daughter in a way that was easy for her to understand.. Dave even “threw in”a birthday present bell that my daughter had been looking at. Overall, a great experience. I will definitely recommend this shop to my friends and family based on my experience.
mountain bike
Always very well staffed, it’s local, good options
It was quick and easy to order a part for my bike. I recommend them to anybody that needed parts or service
I found what I needed. Helpful staff member.
Fast turnaround and fair pricing. Thank you
Friendly, well stocked, knowledgeable techs.
The customer service, knowledge and friendliness of the staff at Trek Pasadena can't be beat!
Que hay muchos productos muy buenos, y atención es muy buena.
Friendly and knowledgeable staff
Fast service!!
Alles bestens
Very friendly, helpful service. I feel that I can trust them and appreciate their help!
Amazing, helpful and knowledgeable staff members. Great line of products.
The staff is always very knowledgeable and friendly.
Outstanding personalized service.
Good selection and I ride Trek so appreciate the Bontrager accessories.
Friendly and efficient
We had a great time shopping for E-bikes and had a great experience with Jason. It was like shopping with a friend and he was very knowlegeable about all the brands. I ended up with a Velotrec and love it! We folded it up and took it straight to half moon bay for a ride along the ocean.
Good selection.
More clothing options
I have been looking at emountain bikes for the last 2 years, and I just wandered into Jax thinking I would look around and see what thay had. The Trek Rail caught my eye, I liked how it looked and the Bosch motor system. It was also priced attractively. But what made the sale was your employee "John". He was so knowledable and enthusiastic about riding! He really took some time to listen to me, make suggestions and got me out on a test ride. Applying for the financing was quick and easy. Boom..Next thing I know I am the owner of a TREK! I "thought" I wouldn't be happy with anything but a Specialized because I've been following them and pricing both new and used bikes for the last 2 years without finding anything that I felt confident in or could afford! Also, some other local shops were just not very friendly to me when I would come in asking questions.. I'm an older rider and female, and it just felt like the guys were interested in talking to me. I would wander back out feeling frustrated and disappointed...and more importantly....NOT sold on a bike. Your man John made the sale with excellent customer service and attention to details...MY details... that made me feel seen and heard and encouraged. So. Guess I'm a Trek girl now! Thank You Guys!! I'm thrilled with my new bike!
Great customer service
Freundliche und kompetente Beratung
I liked how friendly and informative the staff was. I also appreciated how quickly they assembled my bike and their suggestions for some upgrades based on my riding style and frequency. It felt like they genuinely cared and weren’t just trying to make a sale.
Staff very helpful. Had stock on parts.
Great customer service, very helpful team and a pleasure to deal with.