Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 13, 2026 — Rated 10 out of 10 by S.H. Trek Bicycle Sydney
What do you like about our products and services?

Nate was fantastic.
From the moment I was greeted I knew I was in safe hands. Questions answered honestly and truthfully to guide me through the process and went the extra mile to make sure I was comfortable with my decision.
Couldn’t have asked for a better experience.

Report a concern   April 13, 2026 — Rated 10 out of 10 by George Kilens S & W Sports
What do you like about our products and services?

outstanding service fro my road bike done a few weeks ago. Best service work ever!!

Report a concern   April 13, 2026 — Rated 10 out of 10 by Raymond Rahbani Trek Bicycle Store of Boca Raton
What do you like about our products and services?

The guys are always helpful and skilled.

Thank you

Report a concern   April 13, 2026 — Rated 10 out of 10 by Mark Crane North Rim Adventure Sports
What do you like about our products and services?

Service good and friendly, let me test ride adjusted the seat for me. Gave me a free bottle of oil, very helpful and full of knowledge

Report a concern   April 13, 2026 — Rated 10 out of 10 by A.M. SB Cyclery
What do you like about our products and services?

Absolutely great bike shop! No pressure at all. Everyone goes out of their way to find out what bike would best fit your riding preferences, body type, age, budget, etc. My wife and I recently purchased two Trek ebikes from SB Cyclery. Robin took us for a tour around Selinsgrove to familiarize us with the operation of the bikes, and also to make sure they fit properly. This is not the first time we've purchased bikes from SB Cyclery and there are many reasons we didn't even look elsewhere. We always have a 100% great buying experience here! Can't go wrong with SB Cyclery!!

Report a concern   April 13, 2026 — Rated 10 out of 10 by J.W. Impulse Cycles, Albany WA
What do you like about our products and services?

Very helpful staff who aren’t dismissive of people beginning their cycling journey.
They were willing to listen to what I wanted to do & offered suggestions within my budget.
Already recommending them to people who have asked where I got my set up.

Report a concern   April 13, 2026 — Rated 10 out of 10 by John Hecker Breakaway Cycling
What do you like about our products and services?

Very good prices for Trek Dealer! Offers excellent advice and tips. Highly recommended.

Report a concern   April 13, 2026 — Rated 10 out of 10 by Jamie Adams Bicycle Doctor Trailside
What do you like about our products and services?

I appreciate the honesty and a professional opinion of the sales rep or Bike tech who I talk to very thorough very polite and I’m glad I bought my bike from you guys and thank you very much. I appreciate it.

Report a concern   April 13, 2026 — Rated 10 out of 10 by Curt Mcdowell Summit Bicycles - Palo Alto
What do you like about our products and services?

I received tremendous personalized assistance from the moment I walked in the door!

Report a concern   April 13, 2026 — Rated 10 out of 10 by G.K.I. Cranky's Bike Shop Edmonton
What do you like about our products and services?

Great variety of bikes for all levels and price ranges. Staff were exceptional with their knowledge & guidance helping me choose an appropriate bike. They listened to my wishes & together we settled on a bike appropriate for my riding plans & capabilities.
My husband talked to the service manager & got a lot of advice about maintenance going forward & gave us both a lot of confidence for the future care of my bike.

Report a concern   April 13, 2026 — Rated 10 out of 10 by Michaell Kopp Sunnyside Sports
What do you like about our products and services?

I have been working with Steel on fitting for a high end Trek Madone with integrated handlebar/stem. No sales pressure, he wants to ensure the bike is appropriate for my body type and flexibility. Really appreciate the time spent and any hint of suggesting a bike will fit fine when there are some questions. Highly recommend Steel and Sunnyside Sports.

Report a concern   April 13, 2026 — Rated 10 out of 10 by B.M. Cycle Paul Vaudreuil
What do you like about our products and services?

Très bon service et rapide. Le tech avait beaucoup de connaissances

Report a concern   April 13, 2026 — Rated 9 out of 10 by CYCLESHOP ENDO 開成店
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

今回点検をお願いしましたが、メンテナンスに関するアドバイスを頂き、参考になりました。

Report a concern   April 13, 2026 — Rated 10 out of 10 by C.L. Qui Roule
What do you like about our products and services?

Très bel accueil, très belle écoute. Gens compétant, conseils judicieux.
J'ai déjà fait de la publicité pour votre magasin. Merci infiniment.

Report a concern   April 13, 2026 — Rated 10 out of 10 by Nathan Allen Mountain View Cycles
What do you like about our products and services?

knowledgeable and helpful staff. just ask your helper what to do you can trust them.

Report a concern   April 13, 2026 — Rated 10 out of 10 by R.P. Bushtukah - Stittsville
What do you like about our products and services?

decent variety, knowledgeable sales people, relaxed atmosphere in the store.

Report a concern   April 13, 2026 — Rated 10 out of 10 by 輪娯館
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

関西ですが
近くにあって欲しかった

Report a concern   April 13, 2026 — Rated 10 out of 10 by V.S. Atlanta Cycling - Ansley
What do you like about our products and services?

Prompt and communicative - fixed up my brakes and the tune up was great - bike is riding much better now!

Report a concern   April 13, 2026 — Rated 9 out of 10 by S.H. Trek Bicycle West Chester
What do you like about our products and services?

I bought my TREK bike 7 yrs ago and brought it in to be serviced. The service was done quickly, good communication and rides well.
The only issue is the mirror fell-off as I was riding it for the first time after picking it up. I cannot get it back on. Not sure if it was compromised when the service was being done?

Report a concern   April 13, 2026 — Rated 10 out of 10 by J.R.R.L. DuranGo Trek / Cordillera
¿Qué es lo que le gusta de nuestros productos y servicios?

La atencion por parte de su dueño es excelente.
Me encantaria poder ir a Rodar con el.

Report a concern   April 13, 2026 — Rated 10 out of 10 by N.N. Trek Bicycle Sydney
What do you like about our products and services?

Knowledgeable people in the shop

Report a concern   April 13, 2026 — Rated 10 out of 10 by BICYCLE PARK O2 ひたちなか店
[ja]製品やサービスに対して感想やご意見をお聞かせください。[/ja]

製品に関しては完成度の高く品質も高いと感じ、期待と安心感があると感じます。サービスに関しては、これ以上ないくらい満足出来るものと感じます。TREKは普段の自転車と言うより嗜好品の乗り物と思います。この乗り物でどう楽しむかの場を提供してくれる客からしたらこの上無いお店だなと思います。製品、店舗とも紹介したくなります。

Report a concern   April 13, 2026 — Rated 10 out of 10 by J.M. Trek Bicycle Fyshwick
What do you like about our products and services?

Work done as planned quick and reliable.

Report a concern   April 13, 2026 — Rated 10 out of 10 by W.S. Cyclepath Oakville
What do you like about our products and services?

Knowledgeable, friendly staff. I appreciate everything they do for me!

Report a concern   April 13, 2026 — Rated 10 out of 10 by S.S. Sweet Pete's Bike Shop
What do you like about our products and services?

Great deals and wide selection of products available from a Canadian site.

Report a concern   April 13, 2026 — Rated 10 out of 10 by Richard Clarke Fresh Air - Thunder Bay
What do you like about our products and services?

The atmosphere when shopping.

Report a concern   April 13, 2026 — Rated 10 out of 10 by R.W. Trek Bicycle Osborne Park
What do you like about our products and services?

Helpful, friendly and knowledgeable service

Report a concern   April 13, 2026 — Rated 10 out of 10 by T.M. Joe Daly Cycles
What do you like about our products and services?

Above and beyond to get me a replacement bike when I had my bike stolen and was due to travel on bike tour.
No stone was unturned despite it beening Easter and got a fab replacement

Report a concern   April 13, 2026 — Rated 10 out of 10 by D.D. Wheel & Sprocket, BIKE EXPO SALE!
What do you like about our products and services?

The ability to test drive was great. Lots of products to choose from

Report a concern   April 13, 2026 — Rated 10 out of 10 by N.J. Fresh Air - Thunder Bay
What do you like about our products and services?

Great selection and knowledge and also helpful staff


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