Customer Testimonials
Friendly staff, everyone wanted to help
Great guys, excellent service
Very informative, very friendly, great customer service and support
Very friendly and helpful!
You have a great level aof service and the team is highly professional
The rental bikes were in great shape and ready to go when we arrived. Blake gave us great directions to enjoy our ride. We would definitely return next time we come to Vegas!
I love the reliability of everything Trek. And the service at Massapequa Trek is and always was, from day one, outstanding! Every single time, the workmanship is excellent and always completed in good time. We wouldn't think of going anywhere else. In my opinion, Sebastian, Bill, and Liam are the best in the business.
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Disponibilité, rapidité, professionnalisme.
Kayla was very professional, pleasant, and helpful.
She fixed my odometer power source and installed handgrips on my handlebar.
She did a great job with a smile.
Thanks.
Imre
The employees were so helpful and kind, they helped me find the set up for my bike and got it done sooo quickly.
Will definitely be trying to influence my friends to do a mom and toddler bike riding group!
Great prices, fast and accurate delivery.
We were just beginning to look for an ebike and the person who helped us was great. He showed us all the options and offer us a test dive. We honestly told he we were shopping around and he encouraged us to look around until we found the bike that would work for us. We went to several other bike shops in Jacksonville and none had the selection or the expert help. We returned the same day to purchase our bike from Lakeshore Bike shop. They then took the time to teach us about using our bike and how to maintain it. Could not recommend them any higher. For sure 10 out of 10
Love your customer service and knowledge with bike maintenance.
Brandon was a great help diagnosing the problem with my battery, purchasing a replacement, and picking up my husband’s new bike.
Everyone was knowledgeable and friendly!
Probably for the kids upgrade offer
Friendly and helpful staff.
Very knowledgeable helpful and personable staff
Great selection and great, friendly service. I love the honesty and helpfullness. Having a craft beer is a nice perk too.
The skills and kindness along with the willingness to help in any way possible. There is never a rush and each time I go I learn so much! Grafeul for this resource.
Fantastic family owned business. I've been dealing with them my whole life. Their experience and knowledge of their products are second to no one! And the service is awsome!
I like treks high quality bikes and had an old bike completely re done and it came out perfect.
Trek carries solid products as well as a good selections. Although for me as a customer it’s all about the service and Harper delivered a world class level of service. Ultimately, converting my experience from and customer to a well taken care of guest! I would absolutely recommend Harper from the Columbia, Maryland Trek store to my friends and family! Thanks again Harper!
Grateful,
J.C.
Excellent service from knowledgeable staff. Appreciate the detailed service notes.
The staff at The Bike Doctor consistently take the time to listen to the concerns I have about my e‑bike repairs. They note everything carefully and make sure that information is shared among the team, which means I never have to repeat the same list of issues to multiple people.
Their communication is excellent , whether it’s a phone call with an actual person, an email, or a text message, they keep you updated and informed. Before you leave the shop, they walk you through the repairs they completed so you know exactly what was done.
As someone who lives in the Broadway neighbourhood, I feel fortunate to have The Bike Doctor close by. Their service, communication, and attention to detail make them a standout local business.
Great knowledgeable staff.
Mike & Eric were so helpful in getting my wife back on a bike. She hadn’t ridden in 5 yrs due to a back injury & her bike was not repairable due to age & wear. They took their time listening to her wants & concerns & found a bike that fit her needs! She was even able to take it for a test drive! Here’s to great days of cycling together again! If you’re looking for great quality & fantastic customer service for your next bike purchase then Trek Bicycle Jacksonville Lakeshore is the place to go!!
Thanks again Mike & Eric!! We appreciate all your help!
Tom
Always super helpful and friendly every time I go in to shop. A pleasure to give this store my business.
You've been there for a long time. You are well established providing important service for the Biking community. Your friendly helpful staff are appreciated.