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based on 2107 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
For the first year cleanings were great. They were always consistent. I actually recommended Merry Maids several times. The last two or three cleanings weren't very good. The trash wasn't taken out. The shoes weren't picked up. The bathtub wasn't clean.
Not as thorough as I would like. Don't touch everything in the room. Miss wiping down window sills. Don't clean blinds each visit. Get in to big a hurry to get out. Need to do a walk thru to see what might have been missed. Sweep stairs every time. These are just a few of the things I have noticed. Should not have to ask that kitchen or front door glass need to be cleaned inside and out. My house is picked up and ready to clean. Thanks for taking my needs into consideration. Plan to ask more questions or give more input next time the ladies visit.
it was a job well done.
the ladies always do a great job & everything smells so fresh when I come back in the apartment.
I like a white glove clean. Overall I have had that. The only improvement would be mirrors and hard floor surface cleaning.
Dependable & courteous
Very Satisfied
The crew was running late (we has a 11 AM - 1 PM window for their arrival), and we were not notified that they would be late, until we called. Keeping clients informed in this situation seems to me to be Customer Service 101.
sending the same people, Sheri & Erica did a great job.
Ask the owner if there are areas of the home that need special attention. (If the owner is on premise.)
Your services and the products work well for me.Continue the great work you do. Thanks,First name removed E.
Competennt snd reasonably fast
Bathrooms and kitchen
There were rooms that the edge of the carpeting did not get vacuumed very well and I had to go back and vacuum along the floor boards. They did a great job over all and did a really good job in the bathrooms and kitchen.
Excellent price! Thorough job. Very satisfied.
Floors (wood)
Master bathroom
Kitchen
If these areas are clean, I feel GREAT
professional approach
It's not your products and services that make the difference - it's your people. That's why I continue to use Merry Maids and feel they are a superior and professional operation.
The women do a nice job. The place looks and smells clean when they leave.
No heavy odor to the air after use of products. Thought things went well.
As long as I get my team (familiar with my home) they are thorough
and concentrate on any area I point out to them.
all of the girls (women) are very nice to have around and I really like the fact that I can get the same girls (woman) and I tell all of my friends about the great service....
They were fine, appreciated the nice personable girls that were here at our house, and I called and gave them big Kudos to the local Merry Maids office
Thank you
Reliable service. Good valué for Cost.
feels like teams that clean the same place regularly - often get sort of lax and do a hit or miss... when we're paying for a total, thorough cleaning... I can do hit or miss - that's not why I hire Merry Maids...
I can depend on my house looking clean every time. Marilyn Funke
Several spots (mainly in the corners) were missed when cleaning out the kitchen cabinets and there was still a lot of dust present. Also, one set of drawers/cabinets was completely missed.
Everything was done to our expectations. Thank you!
The women who came to clean were very friendly and professional and did a great job cleaning my house.
The house looked and smelled WONDERFUL after the ladies finished! I was absolutely thrilled with the job they did. It's such a pleasure to come home to a clean house!