What our clients think of us!

The service, staff and follow-up is good. I am very satisfied----but always room for improvement.

I love having my home cleaned by someone other than me.

Get under the furniture.

A little better cleaning of hardwood floors by all the cleaning gals would be helpful.

Some of the service is inconsistent....sometimes they do a great job, and other times they do a decent, but not great job.

All but kitchen floor great

Love THE and Etienne. They are the best. Please send them always. Live the smell of your products. Are they available for purchase?

Want to have same crew / person cleaning each time; don't like having different people because then I have to explain each time what needs to be done.

You are time and reliable and you do a good job.

Our windows could use a good cleaning every time we have the house cleaned. Sometimes we notice the girls have been a little to rough with some of our personal items. Everything else is GREAT!

Dusting the edges of the tables also. I really like your service and the ladies are very accommodating and work with me when I'm not feeling well. The women here last week were very nice.

I wouldnt voluntarily promote using Merry Maids unless there is a need for it.

Making sure everything gets dusted and wiped down

This week's women were wonderful, house looked me smelled clean after the snowy mess we had. Thanks, Name removed

The staff always seems to be cheerful and happy to take suggestions.

Very good.

consistency and the timing they come in for cleaning are so good.

Clean the cat litter, do the dishes

Lately my cleanings have gotten more and more sloppy, that is, I still find some spots dirty right after a cleaning. Also, the cost is a little too much.

Always smells clean and fresh afterwards, and looks cleaned afterwards as well.

Overall the cleaning is good

Always a nice clean smell when we come home. And we really appreciate having the same cleaning team for each cleaning

Fast efficient friendly and very convenient. The staff that cleans my home is especially good!

Everything

Everything! The girls are always friendly and do a great job!

In order to improve, the Merry Maids management team needs to better teach their teams to deliever a consistent high performing cleaning. While we have had teams come out and do a job that exceeds our expectations, we have found that teams can also be sloppy and do not pay attention to the details that Merry Maids promises and that we, the customer, pay for.

We have had unacceptable cleanings the past 2 visits from Merry Maids. After calling and complaining this past time, a Supervisor was sent out. She apologized and admitted the cleaning was not acceptable. She also noted how many things were consistently not getting done at my house that should have been done - baseboards, appliances, cobwebs, window ledges, etc. She sent a new team out to clean my house and I have to say I haven't have a cleaning that good (by the second team) in months. I realized what I should be paying for, and I will now expect that. It was really sad when a girl on the second team told me that she thought my Master Bathroom had not been thoroughly cleaned in some time - bleached shower, washed floors - that is TERRIBLE.

We are going to give Merry Maids another try, and I was told that the Supervisor would be reviewing the work over the next few visits. I want quality and consistent high cleanings to support the amount that I am paying for the services.

Overall very satisfied

Courtesy and cheerfulness of staff are above average. Attention to detail and efficiency.

Friendly and thorough service.

There is a lot of turnover and I wish that I had the same team - or the same captain - every visit.

Promptly friendly service.