- Phone: 3174689389
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based on 2130 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Overall the cleaning is good
Always a nice clean smell when we come home. And we really appreciate having the same cleaning team for each cleaning
Fast efficient friendly and very convenient. The staff that cleans my home is especially good!
Everything
Everything! The girls are always friendly and do a great job!
In order to improve, the Merry Maids management team needs to better teach their teams to deliever a consistent high performing cleaning. While we have had teams come out and do a job that exceeds our expectations, we have found that teams can also be sloppy and do not pay attention to the details that Merry Maids promises and that we, the customer, pay for.
We have had unacceptable cleanings the past 2 visits from Merry Maids. After calling and complaining this past time, a Supervisor was sent out. She apologized and admitted the cleaning was not acceptable. She also noted how many things were consistently not getting done at my house that should have been done - baseboards, appliances, cobwebs, window ledges, etc. She sent a new team out to clean my house and I have to say I haven't have a cleaning that good (by the second team) in months. I realized what I should be paying for, and I will now expect that. It was really sad when a girl on the second team told me that she thought my Master Bathroom had not been thoroughly cleaned in some time - bleached shower, washed floors - that is TERRIBLE.
We are going to give Merry Maids another try, and I was told that the Supervisor would be reviewing the work over the next few visits. I want quality and consistent high cleanings to support the amount that I am paying for the services.
Overall very satisfied
Courtesy and cheerfulness of staff are above average. Attention to detail and efficiency.
Friendly and thorough service.
There is a lot of turnover and I wish that I had the same team - or the same captain - every visit.
Promptly friendly service.
I like the dependability and the ability to change times if needed. Also find your employees pleasant and dependable. First name removed A. Last name removed
Thorough hard working ladies, who go the extra mile.I especially compliment the 2 ladies I had on Monday, Jan. 13th. They did an excellent job!!!
Deborah Wright
customer since 1990
Some staff seem to "hurry thru". And are not as thorough as they need to be. Some days the two staff take almost 2hours to do the cleaning and others hurry through in just a little over an hour---cutting corners like not sweeping under the sofa cushions.
clean and fresh without overbearing smells or chemicals.
Very organized and thorough
Offer more services. It seems like several years ago when we hired you for a while, washing windows was included in each visit.
The workers that do the cleaning really seem to care and want to do a stellar job for their clients.
The women who have been to our home have been very professional, courteous, and thorough. They are always on time on the dates scheduled for service.
I don't believe that the floors are being cleaned well enough. Also there's mold growing in the shower. I also feel like cobwebing is not getting done frequently enough
Very friendly and efficient.
Great team!
I always know what to expect, no surprises. Amber does a thorough job every single time!
7-8.
The cleaning is pretty consistent, but could be better. We are not happy when we have things rearranged in the bathroom or elsewhere after a cleaning.
The quality of your staff and the quality of their work
The ladies that came today to clean my house did a pretty incomplete and terrible job. They did not mop half of the hard floors, left several shelves/surfaces un-dusted, did not move or clean behind anything while cleaning the kitchen counters, did not windex the French doors to the office, etc. They didn't even move the door mats when "mopping" the hardwood floors, or even vacuum them. Please do not send them again. Completely dissatisfied.
They are always on time and do a great job! They are also flexible when our schedule requires a change it date on short notice.
Have your cleaners be more consistent. One week they can be great, the next week just average.
I like the products. Our maid was VERY Good, friendly and outgoing.
Always smells clean and fresh afterwards, and looks cleaned afterwards as well.