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based on 2110 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The ladies are prompt, pleasant and efficient.
We would appreciate having a 2 person team again. We have seen significant differences when we have had one person v. 2 people. We are alway much more impressed when 2 team members are here. If we had 2 people doing the job - this number would be higher.
Two comments; a majority of the women ("associates") that come to clean are smokers. We usually have to ask them to remove their coats/jackets immediately upon entering our residence and leave them outside as the smell is overwhelming to us as non smokers. This alleviates some of the problem but does not completely eliminate it. We usually have to stay a couple of rooms away from their activities. Would it be fair to ask for non-smokers only for our needs? Second, there is an inconsistency to the cleaning quality of the "associates". I realize that having the same "associates" every time is not possible but once we have overseen and instructed them it would be nice not to have to do it every time with new ones.
The quality of the service id dependable. The peple are very friendly and do a grat job
While I can't speak for the products used, I can say that Ginger and Shadley did a terrific job on our home. I was literally speechless upon doing a "walk-through." Everything looked great--particularly our furniture and the floors.
The place always looks clean on the surface, but often small things are missed. For instance, the area around the faucets is never cleaned properly. Due to hard water, I get a build up around the faucet in my bathroom. This is something that should be done every time Merry Maids come.
The brown spot on the bedroom floor and dust build up behind toilet that we found upon arriving home after the cleaning were taken care of by another employee of Merry Maids, which was much appreciated. Over the next couple days, we realized the top of the TV/entertainment center was not dusted, cabinet doors in the kitchen were not wiped down (or if they were, not all dirt was removed), built-in & TV in master bedroom was not dusted well. Many things were done well, but I will not likely pay the price for the service again.
I have to say I was really pleased with today's cleaning (January 14, 2013). This is one of the few times I have been completely satisfied. The floor in the utility room looks better than it has in a while. My sincere thanks.
The staff is efficient, and we have had no issues. However, I would like to note that if they turn the heat up when they arrive, I would appreciate it if they would turn it back down.
How the girls handedly clean the floors
Prompt---quick in, quick out.
Very thorough cleaning
Clean more for the fee
The girls are so thorough in their cleaning and so friendly and helpful in their demeanor. I always feel I've made two new friends each time they come!!! Plus, my chrome fixtures have never been so shiny...
Visitors usually comment on how clean my apartment is!!!
More consistency in thoroughness of cleaning
In my opinion - the promptness and thoroughness of your services and products are unsurpassable.
Name removed
The cleaning is very thorough, the cleaning people very professional, and the price is very reasonable.
I've had problems with my service in the past few months. Getting the problems resolved has not been easy. This month I again didn't receive the courtesy reminder call the day before my cleaning. The sofa was not vacuumed again (it had been missed in november as well). The rest of the house was wonderful. It just seems very hit and miss. The whole point of hiring a cleaning service is to make my life easier and it's starting to feel like every month I wonder what is going to be missed.
Very thorough! Nice job!
I like the products used for the cleaning and your staff does a nice job for the amt we pay for the service.
Set my alarm when leaving my home as I have requested a few times and is still not being done.
The products are not harsh but environmentaly friendly. I also like the flexability of the schedules. We LOVE MISS KIM!! Does a fantastic job and trains others to do the same. Office is always polite when called. We feel we have gained a friend, not a company. Yes, I would recommend Merry Maids to my friends and family.
I like that they really scrubbed the floors.
Always professional and thorough!
They generally do a very good job of cleaning all areas.
I've only used your services one time so far, but I liked that my house was clean when I got home from work yet it didn't smell strongly of any cleaning products.
I can rely on Merry Maids to always show up and do a great job of cleaning my house. They have given me back my Saturdays!
Great service and they use products that make the house smell fresh and clean.
Reliable, thorough
I have a leather basket next to the commode in the Master Bath. I keep magazines in it. On Thursday the woman emptied it, as though it was trash.