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based on 2148 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Always very clean and the ladies are wonderful!
The ladies are pleasant and do a good job.
They do an amazing job!
Alissa & Andrea were GREAT! We'd love to have either of them clean our house on future visits, since they know it. And Katie in the office was amazing as well. Super great experience this first time around. Thank you!
Our house gets cleaned well. They use products that smell fresh and are not heavy scents. They take care of everything, including emptying trash bins. We're so happy to have this service every other week!
House always looks great
Personable people that do a great job.
They work very hard and leave my home clean and spotless. Thanks Merry Maids for a job well done
The house always looks great after a service. I know it’s not included but some type of en dust or pledge on woodwork would be nice
Very easy going to work with. The girls are friendly and do a great job.
They do a great job.
We were so pleased with the deep clean service provided by Merry Maids! It smelled ((and looked)) better than the day we moved in! Excited to have monthly service by the Merry Maids team. Well worth the investment!
Tira and Allie did a phenomenal job cleaning my place. As a single guy who isn’t home often, housekeeping falls down my priority list. They came in and made the place like new. I couldn’t recommend Merry Maids more.
Everything!
They competent, dependable, congenial employees who provide the cleaning services for me. Merry Maids is flexible when scheduling services to fit my needs. This works both ways, when Merry Maids needs to adjust the schedule i can work with them as they work with my schedule Paul
I love coming home to a clean home with everything shining!
Consistent use of same employee each time they clean. Very polite office staff. I travel a lot and the flexibility to re-schedule my cleaning
A bit more attention to detail. There are always a few minor things missed.
Quick thorough service. Friendly and courteous associates.
Thorough cleaning with prompt people who do a fabulous job
Misty and Savannah are very good, professional and trustworthy and do a very good job!
Reliability
Lower the cost.
Employees are very pleasant and most work hard
Had my initial deep cleaning, and am very happy with the results! The cleaners (Allie and Haylie) took the time to do a very thorough job. It feels so good having a clean home, and I look forward to getting cleaned every other week.
The house was cleaned very well. All surfaces were spotless, carpets and wood floors super clean, they are great!
I started last November. I called once to see when the team would arrive and was told 11-1. I assumed it would be that going forward. And it was until last Wednesday. At about 1:30 I called about the delay and was told the team was a couple of hours behind on their current house. That was a problem for me for 2 reasons. 1. I schedule my dogs to be groomed while the cleaning is done so as not to be in their way. 2. We were doing my son's birthday dinner that evening and they were to arrive about 4:30. I said we'd figure it out. But, shortly Merry Maids called back and said Melissa had just finished a job and would head our way and meet the usual crew here. There usual crew never showed and Melissa spiffed up by herself. I was happy to get this done before company and I tipped her for agreeing to show up to take care of us. However, the usual crew does a better job and I hope to see them next time. I was told we were coded that was ok to clean anytime during the day but Jennifer agreed to change our coded more in line with the 11-1 timeframe. Better for us and the team too since the dogs would be otherwise occupied.
Our initial cleaning wasn't as great an experience as I hoped either. So, in 5 months we have had 2 less than stellar experiences. I hope going forward is good. I really want this to work for us. I do appreciate the responsiveness from the office.
The house always looks great
They do a good job, but I wish they would stick with the same person (Becca) every time.
Reliable, thorough, friendly