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2148 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
come on time. They were almost 2 hours early. Since my husband works third shift, this is not ok.
Always a great job! Very consistent and reliable.
for general cleaning they do a great job
I like the smell when returning home to a nice and neat house!
The cleaning service provided was absolutely spot on. I did't have to worry about buying cleaning equipment, Merry Maids provided everything which made things easier given that i recently just moved to my new property.
All your employees and friendly and very efficient weather on the phone or in my home!
They always do a very good job!
professional, thorough, great customer service and friendly cleaning staff.
Overall, the two ladies did a great job. One seemed more engaged than the other. Apartment looks great.
Flexible, house always looks great when Merry Maids are done.
More meticulous cleaning
i miss my old cleaning team. my current person just isnt that great, especially with floors
The staff is very friendly and I trust the team to do a good job cleaning and caring for our home. The team is very flexible and I appreciate that we usually get the same team for each cleaning.
Misty and Trish always do such a nice job!
Very complete
I love my gals -- they do a great job, and I trust them completely in my home.
There are pros and cons. I like the fact that I can easily adjust the time/day they clean. Generally, it's pretty consistent cleaning, but there are still things they miss each time even though there is supposed to be a list they go off of. I've noticed a significant difference in quality across the different cleaners.
The house always smells and looks great.
The staff was great. But the service was pretty basic. I'm looking for specific cleaning services.
make the beds............the women who used to clean our house always made the beds nicely, but recently the people cleaning have not been making the beds.
Seldom is high dusting performed. Price point is to high for the service provided. After merry maids clean Either the house smells like cinnamon or it doesn't smell like it has been cleaned. I like the smell of a clean house (i.e. Pinesol or spic-n-span). Several times trash was not emptied or was left next to the garbage bin (Not in the garbage bin - very anoying).
My condo is always clean and has no "perfume" odor. Sherry and Brenda do an outstanding job. They are very professional and if asked they will complete any additional request with excellence. They are great and rely on them.
House always looks nice after MM has been here and they are willing to use products( Bona ) I request. MM has willingly rescheduled my cleaning appointment when I have requested. The ladies that come here to clean are almost always very friendly. First name removed
we like the service you provide. One thing is your dependability and friendliness. Misty and Trish are doing a very good job -- especially on our bathroom floor now as they were having a problem with it for a while. They are now using a new product and it seems to be working fine as the floor is now sparkling clean. Hooray! Our praise to Misty and Trish! Martha Martin
I do not know what products are used - never have. They do seem to do the job though. The ladies are always very nice and professional. Thanks much for your service.
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I like the flexibility in the scheduling. I like it when special requests are asked you follow through. i really like it how you clean the hardwoods. This cleaning was the best I have had! :)
Always smells wonderful!
My team is amazing, Sara and Alyona are the best.
Always a nice fresh smell. Having your service saves me time and I always feel ready if company drops in.
It's always a joy to come home to a clean house.