2969 ratings.
based onWhat our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The person was nice and politr.
Fantastic Buffalo strips! We liked the fact that the pieces were large and filling - unlike most places that serve pathetically small strips for the same or higher price.
Great homemade potato chips & ranch dressing (the best ever!)
Thank you!
Always friendly
Great food and customer service!
Food is great, ordering is great!
The service was slow
Fast service, tasty wings, and endless sauce choices.
The food was great as always 🧡
I tried the tajin flavored wings and they were the best tasting wings I have ever eaten!! I ordered through the app which is very user friendly and they were ready when I got there. And the lady that helped me was so nice! Definitely coming back to get these wings again! I hope they become a permanent addition to the menu!
The food is always good. The waitress couldn't get our check correct. Had to finally leave the restaurant gave her the money and left. I hope I got my points on my East Coast Wing card.
Everything was good and we appreciated the huge amount of FRESH carrots and celery, and the blue cheese tasted homemade. Wings were good, pretzel bites were good. This was our first time there and we’ll be back.
Only complaint is the app is a little confusing with heat level 1 and 2. I thought this was spiciness but then figured out I could get two sauces. And the flavors were confusing because I wasn’t sure if the flavor was mixed with the buffalo sauce in step 1, or if step 1 was the spiciness of the flavor. Maybe it makes more sense looking at the menu in the restaurant.
Always have had great experiences at East Coast restaurants
Chips were overcooked, almost burnt
Our waiter John was awesome! Probably the best service in the past 3 years we have been there. Because of his service we will be back sooner.
Great place. Our waitress was great, the prices are fair, and food comes fast.
The bar tender is a very nice guy at the Kingsport TN location.
Great food and atmosphere!! Our server Lily is very kind and helpful.
Yummy food
VERY POLITE AND ORDER WAS CORRECT AND FOOD WAS GREAT
The food is good and consistent. Service was prompt and friendly.
The same great customer service I always get...which is the reason I always come back. You guys are the best.
Food is always great. Our server Faith was so pleasant and attentive to us. We truly enjoyed our visit.
First, I had to wait about15 minutes watching all kind of employees walking around. Finally when someone came to the register it wasn't the person that knew how to work things at the register. my food was cold when I got home. My buffalo chicken wrap wasn't like I ordered it. I wanted it fried not grilled and it was so dry I to drown it in ranch to get it down. I was very disappointed this go round. I spent almost $60 Saturday night and it was NOT worth even $15!!!
Ready on time and delicious
Chicken tenders were fried so hard they were inedible. Sent them back and they brought me an order equally inedible
Wings are always the best we've ever had, service is good.
Your fries are awesome as well as your cheeseburgers.Keep up the good work.
Always good service and the food and drinks was delicious 😋 😀 never had a complaint
Online orders are continually slow. On my most recent order, I received email that it would be ready at 6:53pm. I arrived at 6:53pm exactly and my order was ready at 7:25pm. That was 50 mins after I ordered online for ASAP pickup at 6:35pm Completely unacceptable and all the servers that checked on it could/would not do anything other than "check" and reply that it would be ready soon.
Wings and service
We come to East Coast once a week and always have good service! The waitress Jada is prompt, courteous and friendly!
Rick & Maureen Thomas