based on 7730 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
good atmosphere, friendly server, delicious wings
Great food and service!!
Our waitress was fantastic! Kaitlyn was the best we’ve had in a while!
The southwest wrap was nothing like mentioned in the menu. No lava ranch sauce, but rather a teriyaki. The wings came out bone in instead of boneless so I didn’t want to send a 2nd thing back.
Great flavors, always! High quality ingredients wonderful service!
Great service!
Everything! The good and customer service is great every time I go to the establishment.
Love your wings but this is the 3rd time I asked for extra sauce wings with an extra container of wings sauce on the side and what I have received each time is dry wings with no or hardly any wing sauce.
We love Jazzy, the Friday evening bartender at the Hickory, NC location! She is attentive, fast, and a really hard worker! She never stops moving! If she isn't waiting on a customer, she is always either stocking or cleaning!
I got the chicken mac and cheese; it was my first time trying it, and thought, hey looks good, why not. Chicken was good, the noodles weren’t quite done and the cheese for the mac and cheese was far from beyond cheesy. It was dry, like you needed to added 1/2 cup liquid to make it remotely close to cheesy. But that was my only complaint, the wings are always good and burgers are decent. I would just not order the mac and cheese unless you want to use it for wall plaster.
Add more food selections to the menu ,add fried mushrooms as a appetizer
Please work on your website. The more recent changes are better in some ways with the many options you offer on the the food and not in others when trying to navigate the website and remembering Previous Orders or Easy Reordering.
1. When I order, I log into the eastcoastwings.com website. In the top right corner is a tab to log in for rewards. I log in. It now takes me to another page where I get to select the location to start an order. If I go to the Account tab in the top right corner on this page and click on Account Info, it opens another page, asking me to log in again with Paytronix. I log in and it shows me Account Balance, Transaction History, etc. but if I want to order, I have to hit the East Coast Wings and Grill tab at the top left to get back to ordering. It goes to the main East Coast webpage and have to click Order Now to start an order.
2. After clicking Order Now, I am back to where I was in step 1 above, after I logged into my Account. I would think that I could go into Account Info in the top right corner and I should be able to see Recent Orders or something like that where it would have the most recent orders with Location ordered from, what was ordered and preferences within those item on that order, etc.? When I do click on Account Info, it goes to my Account Balance, but you cannot click on anything to make an Order from a previous Transaction, you have to start every order new.
3. So starting a new order, first selection is location. I type in my zip code of 27106 and sometimes Country Club comes up first, sometimes Peters Creek comes up first, sometimes Clemmons. So the natural move is to go to the page scroll on the far right of the page to move down the addresses. Well, this moves the whole page and in short order, the bottom banner blocks 3/4 of the web page. I have to put the page scroll back to the top and go into the middle of the page to scroll addresses. I click on Country Club, Order From Here, Pickup, then ASAP, then Start Order. Now, if I forgot to Log In and I go to Log In now, it kicks me out of this page into the Log In page, I log in and then have to navigate back to the Order Now page, select Location, etc., the whole process again.
4. The reason my last order (April 11) was placed in Clemmons and not Country Club is when I logged in out of sequence and the Order Now page defaulted to Clemmons, not Country Club. I did not notice until I received confirmation of the order and it showed Clemmons. I called and tried to cancel the order but was told it would be a little complicated so i just went ahead and picked up my order in Clemmons.
5. The Clemmons crew was awesome, my order was ready when I got there (18 minutes to Clemmons versus 7 minutes to Country Club). The food was correct and still warmish when I got home, a little time in the micro got them warmed up nicely.
6. The order I placed on March 15 at Country Club was out of character for them. I placed an order at 5:45 for pickup, website said 15 minutes for the order to be ready so I headed out. I arrived at 5:54 and gave them my name and they said it wasn't quite ready and I said OK, knowing I was early. But I did notice there were 7 people waiting for their orders when I got there and the food came out real slow that night. It was 6:30ish or so before my order was brought out. No one told any of the DoorDash and others picking up orders that there was a delay, no one letting people that came in behind me that there was a delay, no communication, no nothing. I also did not get a feedback Request from this visit which was odd.
7. The order I placed on March 28 from Country Club went as usual, ready when I got there, order was correct, food was warm when I got home.
8. In all of these instances, the food was always correct, I have not had an issue with that on any pickup order.
Thank you for your time.
Name removed
The food is always delicious
East Coast Wings Are ALWAYS The BEST!
Great service. Friendly and helpful. Food was prompt and hot.
The staff are always friendly and the food is always fresh and hot.
The service is horrible a d the food quality is half of the Hickorylocation's. Super disappointing because we moved to Statesville and habe to drive all the way to Hickory to eat dinner (we eat ECW) every Friday
Great food. Very good service.
The service was great and the deal on the food saved us some money.
Great food!! Excellent service
I ordered extra ranch dressing and did not receive it. paid extra for it.
Ceasar dressing was not in the bag.
The food is delicious and the service is superb!
The wings are always good. The dips and veggies were some of the best and largest portions I’ve ever received.
Excellent food and service.
Service very good
Consistently good food. Our order is often exactly the same for several people and consistent execution is impressive.
Everything
I you need a bigger bar area. Very crowded there.
The food (wings and chips) were great and the service was even better!
Always large wings cooked to perfection and just the right amount of sauce.