based on 4841 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service great food very accommodating. Nice atmosphere, very clean.
The fact that they don’t have mimosas on Sunday for the ladies is a bit frustrating.
Service was great and even though they were crowded, our order came out quick.
Love the food and customer service is always great!
Love this place!
Great food and the staff are all great!
Sat at the bar this time. The bar tender was very attentive and nice.
Great place to eat. Best wings around and our favorite sauce is Spiked Bourbon with a hint of Whiskey 🥃
My order was incorrect my wings were not the correct flavors they were backwards and I was overcharged. I didn’t call back because I was not going back out to take them back. I would like my order refunded but don’t expect it
Made 2 debit transactions (1 at the bar and the other at the table) and according to my bank transactions, I was charged 3 times. Called and spoke to the manager and he told me that he would look into it after I gave him the time that I was questioning (1 minute apart). He did call me back and informed me that according to his records, there was only 1 transaction that took place and that the server is to swipe the card twice for the transaction. He also informed me that every restaurant charges you twice and after 3 business days it should be cleared up, if not to call him and he would fix it.
So I want to start with. ECW is my favorite wing place. Especially because I can order flavors and add heat the way I like.
In my order this time I had 2 issues.
1. I scheduled my order in advance to pick up at 11:30 I arrived at 11:25 and the employee would me it would be 5 minutes. I was happy with that. I ended up waiting 20 minutes before it was ready.
2. I order 10 extra crispy and 5 volcanic not extra crispy.
The 5 volcanic were also cooked extra crispy and were very dry with very little sauce on them.
I really hope to keep eating at ECW but this time was quite disappointing.
We always have prompt service, hot/ cold food as ordered & customer service is great! Let me add the food which is delicious is also reasonably priced!
The experience was difficult the order that I placed ahead was missing items that it took me 25 minutes to get, and it still wasn’t right when I got home. There was associate on the phone with the manager, on speaker, while other customers were waiting and that associate speaking unkindly about another where everyone could hear. We love coming here but don’t because service is slow and inconsistent. I thought by ordering 4 hours ahead of time I would bypass that, I was proved wrong.
Great food and service!
The staff and service were great but the food was so bad that I didn't finish it. Most of the wings had no meat, but that could be my fault for ordering extra crispy. There was very little lemon pepper seasoning and the wings had a funny taste. I LOVE east coast wings so i was disappointed in this order. It was a waste of money.
Everyone working is awesome. Always willing to go over and beyond to assure everything is satisfactorily
Food was cold, no refills,
My burger was good, the fries were good.
Good foot
My food was very delicious, felt like it was cooked with care. Definitely will go back!!
Drinks and waitress
There were multiple issues with the experience that made this order lack luster. Despite the fact that we live in Statesville we chose the Mocksville location as we were traveling through on our way home and stopping here for takeout was a better option. The order taking process over the phone was great and the staff who assisted was kind and communicated well....that's about where the good experience stopped. Upon arriving at the location and receiving our order I found a piece of what looked like the top of a sauce squeeze container in one of my wing containers. The staff took the container to the kitchen and returned with no explanation or apology...not even a mention of it again!! Upon further inspection the other order of wings barely had sauce on them. (there we several completely naked) When I asked for more sauce the staff insisted I was going to have to pay for the "extra" sauce. When I didn't back down and insisted I get the correct amount of sauce I already paid for as part of my order and then asked for a manager, the staff took my container and went to the kitchen...returning with additional sauce on my wings but no manager to speak to. Again, no further explanation or apology. Exhausted from the experience and wanting to get home I thanked the woman and left. When arriving home (35 minutes later) to eat our food we also took note that we didn't receive the correct amount of ranch dressing we paid for. We ordered one for each set of wings, which we received, as well as EXTRA for each salad. The extra charge was reflected on our receipt but not actually provided. This was an EXTREMELY unsatisfying experience which will make us question our sanity the next time we get a craving for wings.
I enjoyed the service. Hailey(bartender) was excellent.
Love this restaurant!
Food is always fantastic! Service was great as well!
Our server/bartender is the best. The food is always great to.
Wings were good.
Portions was a little sparse for the price
Everything good food fast service!
Order correct except one order of water mugs very dry
Make sure to credit points when purchases are made. This location has forgotten twice already.