based on 2828 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Food was fine. The booths weren't very clean. I had to wipe the table off and the seat. In-between back of booth and seat had stuff in there. Needed to be vacuumed.
Great food!
Staff is great, friendly and attentive. Food and beer was quick and delicious.
Good foods and nice cozy inside restaurant and watch sports on tv
We ordered a delivery order of 2 sets of 25 wings. On the one set, we had picked 3 flavors (10-10-5). On the one set of 10 that was supposed to be Garlic Parmesan, there was no flavor to the wings at all. They were just naked wings.
Additionally, both orders of wings were supposed to come with celery and carrots which we did not receive in the order.
To make it right, do whatever you feel is right to reimburse for the miss, but please make sure to be better for future customers down the road.
Saturday evening around 630. Had the pleasure of Stephanie as our server. She kept the glasses the chips coming. Wings were hot fresh and properly prepared
Quick service, good food, lots of good choices on menu, rewards program, convenient location
3 piece grilled chicken platter - juicy, flavor- filled; service great
The food is very good but everything is al la cart and expensive
Customers service & Food
This was my first visit and ordered wings. I don't think that I chose the right flavors but I was not impressed by the wings. Customer service was good.
Food is always good and the service is as well
Great service
Service, atmosphere and food was awesome!
Great food, great service!
1. Keep food warm until it is picked up.
2. Have someone at the pickup/bar location or nearby. I waited almost 10 mins at the bar for someone to hand me my prepaid bag of lukewarm food that was just out of reach behind the bar.
Nothing
Great service & delicious food
Yummy food!!
When you walk in the hostess make sure they finish their conversation before they even look at you or greet you, the waiters are hit or miss some are good some aren’t the food is always delicious but the wait is so long it makes it hard to go
East Coast Wings is always great. The service excellent. I just wish they would bring back the soup. Especially in The Winter.
Food quality excellent. Good service personnel. Easy to order and pickup.
Food was fresh and hot ..
The wings were cooked just like I like them. They didn’t put a lot of lemon pepper seasoning on them.
Went in a waited 30 min and no one seated us or even acknowledged we were standing there and it wasn’t busy . Eat here every week but think we will give it a break till they fix the problem or hire more help or something
Great prices. Good food. Very nice wait staff.
We keep trying to see if the service gets better, however, it doesn't seem to. This time our daughter was in town from Chicago and we went and they didn't get the order correct. So, they took it back and fixed and and the fries were not even fully cooked. The waiter should check these things before they bring the order to the table. When we told the waiter that there was cheese on it he said, oh they put cheese on it let me take it back and have them fix it.
Overall, the service is not getting better.... we may try again as East Coast is the only place that really has wings that are fairly good. We would love to have a BW's in Wake Forest ;-)
Customer service! Also, food was great.
Service could have been a lot faster. Server said they were short staff. We had to wait a while to get waited on and for the food.
Always quick and friendly!