based on 9471 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good food and great service
Things were ok
Everytime I order the classic chicken nachos there’s an issue, they can never seem to get it right, normally I order to go but this particular day I dined in, not please at all
Easy ordering and pickup. I ordered for 4 people and the staff kindly wrote the names of everyone’s foods and condiments so it made passing the food out super easy. Also, the order was 100% correct! The taste and quality of the food was perfect as well as the portion size! Keep up the good work! I always look forward to lunch when it’s going to be ECW+G!
Our food was great
My wings was just the way I order, hadn't been in a while. Extra crispy, extra sauce they were perfect
Great food
Vary the menu more often.
Cheese steak hoagie! You’re really stretching it to call it steak! How about some real little girl touches live so real meat.
Quality quality counts……, Cleaning
Burger was top notch, as always. Our server Ashley made our dine in experience all the better.
I have been going to ECW since it opened in the 90s. The quality of the wings has deteriorated tremdously the past few years and honestly I think I am done with “maybe next time will be better”. I thought it was just the Reynolda location but it has been the same experience at Country Club too.
Food quality & service
The wings were cooked crispy and they were delicious. The staff at the front is always nice.
Great food
Food and time with my son
Let me first start with our waiter. He was absolutely fantastic and went above and beyond. It’s been a long time since we’ve had great service anywhere. The food was fresh and tasty. Keep up the good work
Great tasting, large wings, flavors were right on. Able to save $5 with app./membership.
Very attentive server and does her best to make sure you have a great experience!
Food and service is always good, and fast. The app though needs work. If you order a Cobb salad, it comes grilled chicken, if you’d rather fried, there’s nowhere to add an order note. You have to call the store which kind defeats the ease of app ordering. Tweak the app and you’re golden! The King crew is amazing!
Our server and bar tender is amazing! I always further name but she wears glasses and is voluptuous. She makes it worth our while every time.
Seat you at a table that is clean and come out and greet you in a timely manner
The food was cold and I didn't get the sauces I ordered.
Service
The food was hot and deluge service was great and the people were very sweet and friendly. Great experience every time I go there.
I love it every time I come to this place
The atmosphere and the customer service. Food was great!
The wings
There was a HUGE wad of human hair in my drink cup. Nothing was done to rectify the situation.
Best wings in Lynchburg
We did take-out for this order and it was quick and easy. All of our condiments were there and the food was delicious!
Unfortunately we have had 3 poor experiences in the past year and a half. We have been there 3 times. Once the food order was given to someone else and instead of double-checking on our order they kept telling us "it was in process". Until my husband insisted and they realized our order was gone. A 45 minute mistake before he was able to get our food that should have been ready when he got there. I can't remember the second time but he reminded me it was another poor management situation. Third time, I placed the order and went to pick it up and the entrance area was full of people waiting to be seated. However there was no one in the front of the business. After a minute or two I went to the bar and asked to have someone come up to the front. She said she would tell them but I'm almost certain she didn't. After a couple more minutes the hostess came up to the front carrying two takeout orders. I let her know that there had been no one in the front and at least one family walked out because no one came to seat anyone. I specifically said they had lost business because they didn't have anyone in the front of the building and she acted like she couldn't have cared less. There were still people who had no been seated standing there and the front was completely empty. I think one group had more people coming but I also heard they were in a hurry. Y'all better go somewhere else if you are in a hurry. Based on my experience of how poorly the front was handled, I won't go back even though we liked the food. 3 visits, 3 poor experiences. 3 visits months apart and each time the management of the business was the problem.