based on 1559 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly waitress.
The service is so kind but incredibly slow. Whenever we go, we need to plan to be there for 2 hours which is a bit long with kids or even just myself. I love the food but the service is so slow.
I enjoyed the service, atmosphere, and the food. The cheeseburger was actually really good. Our server, Bri, was very attentive and knew what she was doing.
I love the customer service and versatility available on the menu!
I usually get the dry rub cajun garlic; this time they were very very dry and tasteless, could not taste the flavor I am used to getting.
Food is always great and never a long wait. Great selection of draft beers
Good food good taste good service
The food was fresh and delicious. The service was fast and efficient.
Problems all around. Was not busy took awhile to take drink order. Appetizer arrived before drinks did. Dipping sauces missing, appetizer was almost eaten before drinks arrived (tea and Pepsi) constantly asking for drink refills. Wife’s sandwich was overcooked and tough to chew. Placed to go order after telling waitress twice we wished to do so. Waitress seemed distracted overly chatty. Hostess had to get to go drinks and food runner got to go boxes. Just a poor experience from the moment we stepped in til the moment we left.
My food is always delicious!!
Some of the wings were dry
F
Food was great. Service was bad. We had to wait a really long time for our drinks. Then the waiter brought my wings )and they were supposed to be all drums but weren't) (I think he put it in wrong).
Love the food and the staff is amazing ❤️
The wings were delicious as always. . Never had anything bad from your business. Everything is always as advertised .
Food is plentiful as always.
Flat top doesn't always fully cook chicken - need to be more mindful.
Cleaner bathrooms
Friendly
Everyone there was super friendly! The food was delicious and the waitress was super attentive! Certainly will be coming back!
Quick and accurate takeout service. We were very pleased.
Great service great food
Good food and service!
The food was excellent, the service was also excellent! Will be returning
As always the staff is on point!!!! Waitress Bree and Manager Raven, hope I hope it spelled right. Friendly place and the atmosphere with the easy music while you are dining are the best, love it. I will always visit East Coast Grill Charlottle when I am in town!!! Keep up the good work. Customer satisfaction comes first at this restaurant! Nobody in Columbia, SC can make the chicken Quesadilla like East Coast, Fashion Way Drive!!!!
Good food great service
Our server was very attentive and very friendly. This was our furst visit to your restaurant. She answered all our questions easily. I had shrimp tacos and son and husband had winds of both varieties. The food was great.
The food is always excellent!
A lot of the sauces are an up charge price. Either list them on the menu or just charge an extra dollar for all of them. Very misleading! Also stingy with the ranch and charged for a second cup when we got 25 wings and chips. Also sometimes it can be very Smokey inside although that’s not a huge issue.
Love the volcanic wings. Tracy and Hayley are great attentive bar tenders. I've worked in the restaurant industry for 15 years now and I know good front of house employees when I see them. Yes I love the wings but if it wasn't for the great staff I would not have continued to go for the last year and a half since I've moved to this area.
The food was great and her server took care of our group of 12 very professionally.