based on 68 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Service was better and more staff certainly helped.
Service
The amazing service, awesome wings and super medium sauce!
Always a wonderful experience!
Ready on time, and the wings double fried ate off the charts
Excellent food and service. First time I've ever been to this location. Extremely fast service and the waitress was very attentive. Great job...
Great service. Great team!
My order was ready on time and exactly what I wanted. The pickup experience was awesome.
I did a pick up order on Saturday night. Normally the wings are well sauced, but this time they were not. I also asked for extra crispy and they were not at all.
The place was getting somewhat busy, I just came in to pick up an order I placed online. It wasn't ready yet, so I was hanging out by the front desk. Every one of your servers were so friendly. Not one ignored me standing there, and engaged in conversation. I live by myself, I lost my husband 3 years ago. So when I get out, it's nice to be able to talk to people. I know there are more people like that out there, so a little bit of interaction sometimes makes a world of difference.
I'll also point out that my order was perfect and the food awesome as usual!! Please thank your servers for knowing how to deal with customers!!! :)
Excellent wait staff and atmosphere
The staff was not the issue as they are always delightful. Upon walking in, the hostess had to search for a clean table as 90% of them were dirty. The food came out luke warm and was not as good as it had been..needless to say, we left most of the food uneaten and didn't try to take any home...waste of money.
Very friendly
All in all a smooth transaction from placing the order, customizing options to picking up the order
We had a great waitress, the staff is friendly, and the food was great!
The food is always good; however, the girls taking the orders don’t necessarily pay attention when you mention “military discount “. This has happened several times and the latest Saturday night. My husband reminded them before he paid and one girl said ok and another girl said you stopped doing it. Who’s right?
We had great service for a change
Sat at the bar for 20 minutes before bartender even asked for my order. I had to call the take-out area while sitting at the bar to order food!!
Hi Greg. My name is Chris and I am the general manager of the East Coast Wings and Grill in Kernersville. Thank you for your feedback! I’m very sorry your last visit with us was not up to par. I will address this issue promptly and we hope to have you back soon!
I ordered lemon pepper wings and they were not flavored. Without the lemon pepper they were just plain fried chicken wings that needed salt.
The food was really good
Food is always quick and fresh. Staff keeps my drink filled and is friendly.
Our waitress was very attentive and the food was very good. I wish before the hostess seats you, he/she would ask if you have any issues with sitting in the bar area before taking us back there. We are born again Christians and do not drink and also we had two small boys in our care. I can’t understand why anyone would think that we would want to eat in the bar. We had to ask to be seated somewhere else.
On time and correct
Watching the Carolina Hurricanes game at the bar
The food. Our waitress was very good too.
I do not receive the buffalo mac I paid extra for, nor any replacement side for my quesadilla.
Online ordering and pick up
The food and service is always great.
My wings were not the correct flavor I tried to call several times and no one would answer the phone very disappointed with my experience
The manager always comes stops by all the tables to check on the customers. The wings are excellent.
I eat at ECW at least twice a week. I prefer Saturdays in Kernersville when Susie is working! She's always very pleasant, a great server, and makes me laugh! The services in regards to food being ready and to the table has consistently gotten better! Bring back the boardwalk wings or how about salt and vinegar dryrub! Thanks!