based on 2828 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Went in a waited 30 min and no one seated us or even acknowledged we were standing there and it wasn’t busy . Eat here every week but think we will give it a break till they fix the problem or hire more help or something
Great prices. Good food. Very nice wait staff.
We keep trying to see if the service gets better, however, it doesn't seem to. This time our daughter was in town from Chicago and we went and they didn't get the order correct. So, they took it back and fixed and and the fries were not even fully cooked. The waiter should check these things before they bring the order to the table. When we told the waiter that there was cheese on it he said, oh they put cheese on it let me take it back and have them fix it.
Overall, the service is not getting better.... we may try again as East Coast is the only place that really has wings that are fairly good. We would love to have a BW's in Wake Forest ;-)
Customer service! Also, food was great.
Service could have been a lot faster. Server said they were short staff. We had to wait a while to get waited on and for the food.
Service was quick and friendly. Food was good.
The food wasn’t as good as usual. My dinner companion actually got sick.
Great food and service.
I ordered 25 wings and chips, in the to-go bag the wings were stacked on top of the chips and the sauce was leaking everywhere. By the time I made it home (10min) the chips were so soggy from the grease and sauce that it was inedible. I also only recieved 23 wings. The bottom of the plastic bag was a pond of sauce, it was a literal mess.
Great food but our waitress, Brittany is one reason we visit ECW. Angela greets us with a smile and always friendly. The whole staff is friendly. Great atmosphere.
Tender and moist boneless chicken wings.
Typically eat and drink in the bar area. Carley, the bartender, is great.
The food was great !! You need people to answer the phone. I had to place my order on line . No one never picked up the phone for to place order.,very disappointed ☹️. But, the food was great . Maybe you need more help
Staff very nice, but not many people there and the service was very slow and food was not that great.
We enjoy the service and food every time - Thanks for your restaurant.
Know everyone and give my wings every week with perfect cook!!
Amazing food and waitress and the bartender was awesome!
I ordered unsweetened tea and received sweetened tea. Overall though, my order was good. However, my food is never consistent visit to visit.
Jon and the crew are on point!! Great product!! Good service. I never miss going to ECW Mt Airy when I’m in town
Great food. We got seated right away. Great waitress
It's great food
Everything from ordering to pick was quick and easy , and the food was great and everything was correct
Great food, great service!
Food was excellent, ordering online was easy
My order is always correct, the service is outstanding and the food is delicious.....
Excellent service and food
Enjoyed my hot wings love east coast wings always consistently good
Love this store and its employees. Even when they’re short staffed they are courteous quick and serve delicious food.
My family lives about 30 minutes from your store. Since we live so far, we only eat there once a year. My husband LOVES wings and that's his go to on his birthday (January 1st). I drive the hour round trip while he enjoys sitting at home, watching football, and waiting on his wings. Last year January 1, 2024 I went there and waited a very long time, didn't get all of our food once it was brought out, and nothing was labeled so we'd know what it was. So, this year, I place my order several hours ahead of time online. Then, on my drive to Goldsboro, I called your store. I told them I was on my way. I told them I'd be there at 5pm exactly and would love it if my order was ready. I also asked if she could please label my wings so we would know what was what. I got there at 4:59pm. When I walked in, she told me my order had not been made yet and she would go make sure it would start. I sat there for 20 minutes before my food came out. Everyone else in the restaurant had already eaten and were watching the football game. No other food was being brought out. at 5:20pm, my food was brought out and was missing my extra order of fries. So, I had to sit there and wait another 10-12 minutes for my fries to come out. I then had to make the drive back home. I arrived back home at 6:10pm after having left at 4:30pm. I was gone an hour and 40 minutes for what should have been an hour round trip. I did everything I could to ensure my food was ready on time and it still wasnt even started when I arrived. So, I had to put all of the food into the air fryer and reheat everything because it was all cold and soggy. Your food is great and I really want to enjoy eating there and not ruin my husband's birthday by eating an hour and a half late because I had to reheat everything that got cold while waiting on my extra fries. So sad. Was really rooting for you guys to have a win this year.
The wings were cooked just like I like them. They didn’t put a lot of lemon pepper seasoning on them.