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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was very satisfied with my cleaning. However, I wasn't thrilled with the costumer service before I received my cleaning. I was scheduled to have my cleaning done between 3-6pm. We moved all our furniture and toys and made arrangements to leave work early, and also dropped family off at the airport early so that we would be available at 3. We were told that someone would call us a half hour before they would arrive. By 6, we had heard nothing. I had to call the office to confirm that someone was still coming. I was told it would be another hour and a half. Obviously this was going to be way too late. My children would already be in bed. We had done a lot of shuffling of schedules to get our cleaning done at this particular time and the office told me because of this inconvenience they would only charge me $4 per stair instead of $5. For a company that wants me to be a raving fan, I was a little disappointed at your $13 apology. The secretary told me that someone could be there first thing in the morning. She said that someone would leave Murray at 8:00 and could be at my house by 8:30. Our technician was at our home at 9:30. The whole experience just left a bad taste in my mouth.
I was very impressed with our technician. My husband told him that someone was supposed to clean our carpets the day before and he was kind enough to clean our daughters room for free.
Although I was satisfied with my cleaning, I'm not sure I will be a returning customer.
Very professional service. Isaias did a terrific job. Thanks!
completely remove tough stains
Be more careful pulling the hoses through the house.
Fast, on time, carpet looks like new.
Service man was knowledgeable and did a good job.
The carpet has just looked the best of ANY other cleaner we have ever used . We have rarely used the same carpet cleaner twice over the years, but have used you twice and will again!!
I like that our carpets look clean except for two yellow spots in our carpet. They are less noticable than they were when you started but they are still there. I did not know where the spots came from but I was hoping that they would be gone. The technitian worked on the spots a lot but they did not disappear.
The technician was great - friendly, informative and very helpful. However, when my carpets dried, they still look as dirty as ever. Maybe more. I've never had this happen before. I was a believer and excited about the prospect of the "no residue attracts less dirt" idea. But I guess with no soap at all, the carpet really did not get cleaned well.
Friendly service, quick and very good results.
Not charge so much for stairs.
Prompt, Professional Tech......Carpets look awesome! I didn't think it was possible.....
You consistently do an outstanding job. You are always on time. Your technicians are very polite and thorough. We are nothing but happy with the results every time we have you come! Thank you!!!
No chemicals. Fast dry. Looks great
He was friendly, courteous, extremely tidy, and very efficient! He was never pushy, as he made suggestions as to other features, such as protectants. Often, I see ZeroRez coupons in the mail with discounts for “new customers”…but never is there a break for “old” customers. Until now!!! ZeroRez called me with a “deal for previous customers"!! And, I did a cartwheel!! Don't forget us now, please!! Will I recommend ZeroRez? Yes!! Will I call you again? You bet! My carpets look 1000% better! I listened to Rod Arquette!! Thank you!!
Quick, dry fast, good job, friendly knowledgeable worker.
Punctual -- right on time. I'm a fan of no residue left in the carpet.
I like the smell and the feel of the fabric and the carpet. The service was very good.
No chemicals, very polite technician, and super awesome clean carpets. :)
I felt that the technician knew what he was doing and was so friendly and willing to answer all of my questions. I was shocked at the hidden pet stains on my carpet when he used the special light [I can't remember what it was called]. My carpets look great and I am very pleased!
I like the service people's attitude.
The only problem that I have seen in the day since the cleaning was that the area rug was stretched a little out of shape and has small ripples that I am trying to get rid of with weights.
I don't know anything yet about the longevity of the cleaning.
Someone did ask me to tell them how it turned out. I can have a positive report.
I have used zerorez exclusively for many years and I have always been happy with zerorez but this time the carpet looked clean when he left but the next day it was didn't look so good
They are the only thing that gets my carpet clean. Your professionals - specifical Jarom - work so darn hard! Very professional and friendly.
My carpet wasn't soaked afterword and it didn't go fuzzy like some carpet machines will do. Zerorez also cleaned our couch and took the time to check the cleaning instructions beforehand to make sure they used the proper cleaning method. It looks fabulous, and smells just like new. I also appreciated the online scheduling and the follow up phone calls to confirm the appointment. Well done!
No stiffness in the carpet after cleaning.
I don't know you did a good job.
Price. It was pretty spendy but it looks great.
that it leave zero rez, like the name says
I appreciated the professionalism of the young man who came to clean the carpets. He was informative and made me aware of options without being pushy.