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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I love the way our carpets get so clean. You do a great job!
The service was really good and the carpets looked better than I ever thought they could.
Carpets look cleaner than any other service we have ever used. No strange smells. Carpets stay cleaner longer.
Great customer service. And my carpets look really good.
Dries quickly, and techs come and get the job done quickly
Our buildings are mainly industrial properties. Zerorez is always able to make the carpets look nice even with all the wear and tear from traffic.
it was quick and my house is really clean
We had some carpet that house trained several puppies. The option to clean both the top and bottom of the carpet as well as replace the pad was terrific.
A few spots were missed also they did not tell me how to prep my floors for the best cleaning
On time, carpets look wonderful, no leftover residue. This last service, however, left my carpets much wetter than usual. Don't know what the difference was.
THE MEN WERE FRIENDLY, ANSWERED AL OUR QUESTIONS, AND PUT BACK THE FURNITURE THAT HAD TO BE MOVED. WELL DONE OVER ALL !!
First name removed & MARILYN Last name removed
clean and fast
My carpets look better and feel better than when we moves in.
Efficient and job well done, helpful
Not totally satisfied with the granite seal.
There seems to always be a film on it when I use the recommended cleaner I bought from our service rep. I feel it cost a lot of money and unfortunately I'm not real pleased.
How clean everything gets and how quickly things dry
My carpets were much cleaner than they were when I used another company. I was impressed and I felt the price was competative.
Zerorez came recommended by a friend and we were equally pleased with the service. Our wool carpet is at least 25 years old (we think) and they did a wonderful job getting out some stains I thought would be there forever. Pleasant employees; good service.
The carpets look and smell great! Also, the loveseat that I had cleaned looks amazing.
Everything
That they are chemical free and the still clean the carpets and treat stains.
Love the concept of zerorez and they do a great job cleaning. I do feel a lot of pressure from the technicians about the pricing, but it is not very clear and it is hard not to know how much I will have to pay until they come.
The job at my home was very good. However, you charged My Mother way too much. I will be calling you about this as I would not recommend you with that sort of unwarranted charge on her behalf. However, I am pleased with the job at my own home.
Very expensive. I am hoping the cost will be worthwhile, but I was shocked when my bill came to $510.00 dollars. When I made the appointment, the CSR didn't tell me that rooms over 200 sq. feet count as 2 areas. I had rearranged my entire day to get the service and didn't find out about the 200 sq. feet stipulation until the technician arrived. On the other hand, the technician was very friendly and helpful.
Too high pressure to on upgrading/adding services.
We have a spot on our carpet that wasn't there prior to the cleaning. It is now a large dark spot. I am not sure if the cleaners accidentally spilled something there or if there was some other issue that happened during the cleaning. Everywhere else cleaned very nicely, but that spot is now rather ugly compared to the rest of the carpet. The spot is about 2 feet by 3 feet in size, so its unclear how it happened.
I gave my best contact phone number when booking this appointment. I did not receive a call on that number but on my work number instead - which I did not receive until two days later. The scheduler called to let me know the technician would be late but, like I said, I didn't get that message until the following Monday when I went to work. I waited 3 hours and missed my son's soccer game as a result. The staff did ask me for the best number to reach me but they used a number that I gave 6 months earlier.
Friendly service
Carpets look good
Quick appointment time. Quick service. Polite & courteous service man. Low to no odor. Dried fast. Good Price.
No chemicals