What our clients think of us!

My carpets are clean now. That's a big deal. Also, it was done quickly and with little disruption. Your tech worked like a dog. You need to make sure and take good care of that guy!!

I love that there is not any soap in my carpet and the drying time is very short!

The quality, administrative efficiency, personnel.

I learned very much from the fellow that applied the services. He was friendly and answered many quesstions that I asked. The tile looks beautiful and is so clean you would never know that it was laid15 years ago.

My floors look worse than ever. My slate is chipped and grout is missing in areas. There are water spots in others. The carpets do not look cleaner and spots are still visible. I spent $500 and I feel like the expectations were not met. I enjoyed working with the person doing the work, as he was a great guy, but the end result was disappointing. I was going to tear up the floors before the service but was promised that they could restore them so they look brand new. They look worse than they did before we started the process. Sorry, I just can't recommend this service.

I did have one spot that did not come out and I didn't notice it till after my technician left. Other than that, he did a great job on my old carpet!

When I called to set an appointment, I told the operator that I just needed a couple of spots cleaned. She said that the tech would price it. When the tech came out, he said there was a minimum of 3 rooms that had to be cleaned, so he charged me for three rooms even though he only cleaned 2. I told him that I was never told that during the scheduling process, but he just shrugged and said that was a minimum. I later talked to my mom who also uses zerorez, and she said they go to her house all the time just to clean one little area, and that I was taken advantage of. I feel like I have been lied to and cheated out of my money. I will be filing a BBB complaint and will make sure to share my story with my friends. It is a dishonest way to make extra money and I hope your techs aren't that dishonest with everybody. BTW the raving fan book made me feel uncomfortable and forced to say a compliment. If that is the only way you can get customers positive feedback, I guess you really are a company who has to trick their customers.

customer service was awful! It took weeks and several phone calls to get answers and service.

I was able to have my carpet stretched and seams repaired without having to get another company to come in to do it.

The Technician that came was so friendly and my carpet looks amazing.

The workers were prompt, courteous, and knowledable and worked hard to complete the task with quality.

Fast and friendly. But doesnt seem to keep.clean like othee cleaning companys i have used.

The way the carpet looks and the kindness and the caring of the technicians. My carpet looks so good. I will definitely call again.

Very impressed with your technicians. Very knowledgable and committed.

The price was outrageous for the amount of cleaning that was done. $90 for one room. Also the Tech that did the cleaning ask us if we wanted the room sprayed with anti-bacterial spray which we agreed to. But, he failed to mention that there would be an extra $30 charge added to our bill and when I was given the total at the end of the service I was shocked to here the price was $30 higher than I had been quoted on the phone. Also, when the tech was asked before he began the job if he could bill our main office for the service he looked up our main office information and made and said that he could. At the end of the service he informed me that he was not set up for billing and was unable to so I had to write him a check for the services. This is what we wanted to avoid doing, which is why we asked him prior to him beginning his work.

We had two red punch stains, that are now gone! However, we used your service about 6 months ago. One of the red stains was there. We paid for a special treatment, but the red stain remained. This time we again paid for treatment of the old red stain and a new red stain, both stains are now gone. We are curious to why the first treatment did not work? The service was provided quickly and efficiently. I could tell by how the workers worked and spoke that providing quality work was important to them.

Very professional. We remodeled our home and hadn't covered the carpet when we first started. The removed almost every stain - including paint!

How my carpets looked when the cleaning was completed. The stains were gone. You technition was friendly, competent and hard working.

EVERYTHING!

Manuel Montes and Crew were outstanding, personable, professional, fast and efficient. The service was extremely afforadable and the results were amazing.

I would recommend Zeroex service to everyone.

I like the purified water Zerorez uses. Their system really gets the dirt out of my carpet--and I've tried other carpet cleaners that haven't worked--so I know their system works for me.

The technician came in the time frame I was given when I scheduled. It only took him about 20 minutes to clean the stairs and hallway. I did not inspect the carpets until he was gone. When I walked across them they were soaking wet. I immediately called and they had another tech here in about and hour and a half and he cleaned up the excess water from my carpets. If don't know if the tech that cleaned my carpets was new or was just in a hurry but hopefully this won't happen again. Thank you for taking care of the situation so quickly.

I didn't like all the extra services being promoted & especially disliked being asked to write about the experience.

Very good and thorough cleaning of carpets in our home

I love how clean my carpets get and how long they stay clean

Our carpets looked great after they are cleaned and smell clean also. Our technician Isaias Melchor was very nice and worked hard to make our carpets look great.

The service was good. The person who came, David, was professional and polite. I had an issue with the cost and the time involved.
I had planned on doing some cleaning in my heavily trafficed areas. Those areas were clean but it seemed very unreasonable to more than double the price to include pet treatment. I would have liked to use the pet treatment in all areas, but the additional price was extreme. In addition I had moved all of the heavy furniture out of the way or outside to allow him the best access and speed. I measured the area to be cleaned after he left and found that it measured out to exactly 654 sq ft. That was determined by his eyeballing the area to be 5 areas and so instead of the initial idea of $69 plus what I would assume would be some additional charge, I did not anticipate the extra 25% of the area would more than double the price. So a estimated cost of around $110-$120 ended up with pet treatment to $240. $70 advertised price to $240 with extras and add on is more than unreasonable. That is more like bait and switch.

Additionally, It has now been 48 hours since the service and my carpets are not yet dry. I have had ChemDry come in on a few occasions and never had this length of dry time. I was told it would take 6-8 hours to dry. So now I have guest coming to my home the house still has a bit of a musty smell from the carpet drying. I like having the carpet clean but I am not at all satisfied with the price or the current smell and wet carpet.

I am unsure on how you could remedy this problem. If you were to refund my money or larger portion I would feel compensated. Or if you were to offer me a redo at a later date I would be agreeable to that.

It should have been more clear upfront the costs and there should have been a more accurate measurement of the areas to be service.

At this time I would not recommend nor your use your service again.

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FAST, KIND, VERY PROFESSIONAL and I LIKE WHAT I SEE WHEN THEY ARE DONE.

Cleaning of carpet and chair was excellent! Man who did the work was very professional. It would have helped if I had known the costs of cleaning chairs and rugs before hand. But I am happy that I had them cleaned.

RESPONSE TIME EXCELLENT--QUICK APPOINTMENT TURNAROUND; EFFICIENT, THOROUGH, TIMELY SERVICE; COURTEOUS AND KNOWLEDGEABLE SERVICEMEN; GOT THE JOB DONE WELL; VERY ECONOMICAL.

I really apprediated the friendly service of the gentleman who serviced our carpet. He took the time to explain your procedures and performed work we had not even scheduled. My carpet is now responding like new. Thank You!