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based on 33429 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I was amazed at how clean the carpets were after your service. There were dirty spots I didn't expectat to see clean again--but your system got rid of them. Granted, some small areas had a hint of stain left, but that's after years of being ground in. A-mazing! Your technician was friendly, knowledgable and enthusiastic about the company.
The service that I have received has been excellent. My carpets haven't looked this good since they were new.
Very thorough, prompt, polite and courteous.
Through work and clean-cut, polite workman! Carpet looks so much better.
Also, the carpet dried very fast!
We have always been treated with respect. Zerorez has never failed to make sure we are happy with their work.
My carpets look great!
Carpets looked great afterwards. We are anxious to see how long that lasts.
Your technician was great. So friendly and professional. He talked us through what he was going to do and he was very efficient. However, we still have quite a few stains that are creeping back up already. Is there anything we can do for those?
Also just a reminder (if you haven't already) you were going to put in the certificate for the trip in the mail. Thanks.
Carpet dried fast and they were professional.
The service men were very clean cut, and gave a very nice impression. The kind of guys you don't mind letting inside your home. The work performed was excellant. Carpets look great!
My carpets always look great after being cleaned - as close to new as possible. Isaias Melchor was the technician. He was so professional and thorough. I have had zerorez clean for three years now and it has made a real difference in how my carpets look. Before Zerorez I thought I was going to have to replace them as they were looking more and more dingy. After they are cleaned I know they will be ok for another year.
FAST, FRIENDLY, AND THE QUALITY OF THE PRODUCT
The worker was very nice but the difference in our carpet once it was cleaned by zerorez was AMAZING!!! It isn't new but almost looks like it is new. Thankyou!!! We will call you again.
Fantastic results! I have 20-year-old stained, worn-out carpets and you made them look great!
Zerorez did a tremendous job cleaning my tile grout, It was black and they restored the color light brown immediately. I will be calling very soon to clean my carpets. Awesome!
The friendly and effient way the technicians provided service -- as well as a great job cleaning the carpets. I also appreciated their knowledgable recommendations
Your service man's honesty and integrity mean ALOT. Porter explained the process, pricing, and what may, or may not help!
I love that I have an opinion, and not just being told that something will work.
Thanks for a job well done!
Awesome Michelle! That's our approach - Not to sell you something but to offer our expertise and let you decide. Thanks!
Clean, environmentally safe, reasonably priced.
The guy was so personable, and explained about the procedure used.
Isaias was you technician, Darla. He is one of our trainers and is absolutely passionate about customer service. Thanks for your feedback! Make sure and ask for him next time! :)
how clean my carpets are.
service quality.
One comment though... After one day our carpets are still moist..and a bit smelly. We were told they'd be dry in a couple of hours.
They should be dry within 2 to 4 hours with our system. If they are not we want to get out there with an air mover and help the process.
You have shown up on time and done a very good job.
Thanks Kimberly!
Thank you for asking. I thought the service that we received was very good. Adam was very thoughtful and kind when he arrived. However, when I called and made the appointment for Monday I was told via e-mail that someone would call two (2) days prior to the appointment to give me a window as to when we could expect the service to be preformed. No one called on Saturday. No calls on Monday until I called and left a message Monday morning. About two hours later someone back called and said we could expect a call in about 30-45min. to give us a time. Two hrs later Adam called and gave us a time that we could expect to see him. Also, I was told at the time the appointment was made that we would also receive coupons for a get-a-way stay in a warmer city than Salt Lake. Adam left before I could catch him and ask about the coupons. He left without mentioning it to my wife.
Respectfully,
Ron Miller
Phone number removed
Technician was very informative and professional. Our carpet was very dirty and most of the stains came out.
Like the workers and the final product. Like the price decrease a bunch!
Thanks Lynnette! Yes, we have done several price adjustments to be more competitive in our market. Plus were on our Holiday Pricing for the next week. So you cleaned at the best time of the year! Way to be a smart shopper!
zero chemicals, soaps, etc.
The carpets took longer to dry than advertised and indicated by the technician.
Marni, I apologize for the longer dry time. I'm calling you today to make sure it gets corrected. We'll apply a disinfectant just to eliminate the chance that any bacteria may grow.
I'm so happy with the results. With other carpet cleaning services, my carpet feels stiff and crusty on bare feet. Zerorez left it feeling soft and visibly clean. It smells fresh and looks beautiful. Very happy with the service. I've already told friends.
Thank you!
One corner was accidentally covered up and my technician was gracious enough to clean it even though he had already put everything away. He was courteous and hard-working. The tile sealant dried quickly. Good prices. Good service.
Rick did a fantastic job. I feel like he listened to how "I" wanted the appointment to go and he offered prices and services available in a friendly knowledgable way. :).