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based on 31039 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Carpets were clean and didn't take long to dry. They took care that the corners of walls and furniture did not get scraped by the hose.
i sent an email to your company regarding this matter already and have received no reply. The technicians were very professional, very nice, and explained everything very well. We were impressed when they put on their booties, and put up the doorway protectors. Then they went thru the upstairs took all the vents off the ceiling, cleaned, screwed them back in all closed. Then they went thru the main level, moved all the furniture and rugs to get at the vents, cleaned them and put them back closed. Then they left. So i had to go thru and take all the upstairs vents (10 of them) off, to open them, then screw them all back in, then go thru all the downstairs vents (10 of them), reopen them, and put all the furniture and rugs back where they were. Then i had to go thru and vacuum up all the crap that came from screwing and unscrewing the upstairs vents. And pick up the larger debris that they manually removed from the main level vents and left on the floor.
arrived on time. professional service.Great looking carpets and furniture when done.
I thought you did a good job
Soap free, or so I'm told. Fast and seemingly efficient. Respectful technician.
the carpets are cleaned nicely and they dry fairly fast.
The pet spots in the hall were still there after the carpet dried. The rest of the house look very good.
They did a great job! A little over priced and I didn't like that they kept trying to sell additional things: stain guard, tile and countertop cleaning. Those were way over priced. But very satisfied with my carpets.
My carpet looks brand new! The service was great, Isaha was on time and so friendly. I will never have my carpet cleaned in any other way and will highly recommend Zerorez to all of my family and friends.
prices that are quoted over the phone were no where near the final price once the job was done
I thought the stains in my carpet would come out better.... it might just be the carpet. I'll have to try another company to see what they can do. The technician who came was very polite, friendly and professional.
The carpet was damp for 24 hours. It could have been the protector spray was a little heavier in some areas. The carpet was very clean though and they were very courteous
I have liked the service in the past. I have used you for about the last 5-6 years.
I liked Manuel and the way he explained and the job, the carpet and what to expect. I also liked the fact that he was clean cut, worked the entire time he was here and did a thorough job. My carpets looked great and when he came back to fix one spot he was quick and it looked great when he was done. I also had my couch and tile done and I was extremely pleased with both of those jobs as well. I will definitely be a repeat customer.
They cleaned well and the carpet was soft when it dried.
With your company it is constantly a bait and switch game. You offer promotions but then you have no intention of letting the customer pay that price. Once the technician gets to the site, it is one upswell after another. Even the &
$25 coupon you offer for doing this survey can't be used at the next visit because it can't be combined with any other promotion and you are always running some sort of promotion so the whole thing is a cluster. The two times I've had zerorez to my house, I have felt your company is just there to see how much money you can get out of me.
the cleaning consultant answered all my questions was in and out in a timely mannet
Quick response to cleaning needs, no use of soaps, and excellent cleaning results
Zerorez is the one company I am so happy to do business with. They are courteous, always cover their shoes with booties as they clean my carpet and suggest other ways to protect my carpet between cleanings. Thanks Zerorez for always getting back to me to schedule cleaning appts., and are always on time!!
The way it cleans and the good man in Clemente, who does a great job!!!
very professional technician who took the time to clean carpets well. Low drying time
My carpets look brand new.
no chemicals and awesome techs.
You were recommended to me by a real estate agent who also rents out properties. Her husband is in the construction business. She said your company has done the best job for them.
It took over 24 hours for my carpets to completely dry. I had a fan on and the heat turned up, but they took forever to dry. That wouldn't be all bad except that the technician assured me 6-8 hour tops, "or I have done something g wrong."
I was very impressed with your service and very pleased with the results. My carpets and furniture looks so much better and I can feel how much cleaner my carpets are when I walk on the barefoot. Jerry did an excellent job!
The carpets took about 12 hours to dry.
Professional installation with a good look and feel finish.
I own several rental properties. I exclusively use ZeroRez for all my carpet cleaning. I have seen your product turn black carpet from dirt/grime into light tan again. Without the heavy chemicals my apartments smell nice when you are finished and it is amazing what has come out...even melted candle wax was removed from my carpets. I also love that the carpet is not really wet when you are done so I know everything is being pulled out of the carpet and not left in the pad to come up later. Your technicians are always curtious and do an excellent job.
Professional technician.