What our clients think of us!

The process zerorez uses leaves my carpet feeling clean and without any residue

I liked the prompt arrival time, the friendly technician, the willingness to help, the extreme hard work Matt put in and the ease of communication. Matt was awesome.

We were very happy with the quality of the work, carpets and upholstery look great. Thought the pricing was a little steep, our only reservation. We didn't do any price comparisions, so maybe this is industry standard?

Technician was very thorough and up front about all areas of our home ~ I knew before he started what to expect. The carpet was beautiful when completed ~ best job we have ever had done! Our technician William was awesome ~ he was so pleasant! He helped me understand problem areas and explained everthing in detail. We will definately call Zerorez in the future!

Prices seemed higher than competitors. I would have liked some education as to why you are a little more expensive. Also, I was not expecting an upsell push. I was under the impression that your service is better from the start so I did not expect the same upsells as the other guys. Special anti microbial for one room, etc.

My carpet is pretty old and I told them I was just looking to clean it. But they said protectant would help preserve the life. My carpet is pretty matted down and I told them I do not expect any miracles. I plan to replace it in the next 2 - 3 years. Yet they still wanted to tell me I should use the protectant when i told them i already view the carpet as "Past recovery" and I just want it cleaned. But still, more sales pitch on "The magical protectant." I thought they would have taken the hint from the condition of my carpet to begin with. So this turned me off and made me feel that they didn't understand my personal needs and where more interested in a "Sale" or being "Right" when I said I didn't want the anti-microbial, etc.

I enjoy the fact that you can get almost anything out of the carpet. I like that the dry time is quicker.

The technicians seem to be just as interested in me getting my money's worth as I am. They have valuable suggestions and strive for complete satisfaction.

I like that it is chemical free.

We have not been impressed with the Zerorez. For a company that promotes little water use and fast dry time it sure was not the case for us. The carpet took 18 hours to be dry enough to move furniture backinto the areas. The carpets were so water logged. Additionally, the carpet we has had a bad smell since the cleaning. The cleaner took 30 minutes to clean three large spaces, when in the past we have had carpet cleaners take 2 hours to clean the same areas and we have never had to wait a full day for our carpet to dry or to have our carpets smell worse after a cleaning.

The carpets dried quickly and it's safe/non-toxic for cats. That is the biggest reason I called Zerorez in the first place! They were great!

non-toxic products.
There were some spots that didn't come out, in some high-use areas. The steps don't look particularly clean either.

I felt like the service was a nice man, a little pushy with exra things however. I felt like it was rushed not deeply cleaned. I also walked into a room while being cleaned and the cleaner didn't even have the light on. The small easy spots that my bosses could get out we're still there. Also there are new blackish small spots? My master closet was never cleaned I asked for it to be? Thanks for listening.

Very good cleaning, quick and helpful employees, willing to go the extra mile to make me happy.

It does not take too long too dry and the rep was very nice

We usually like how our carpets look after the cleaning. We were a bit disappointed this time.

Excellent carpet cleaning

The results.

Kids can play on carpets soon afterwards. No chemicals an very friendly service.

I like the method. However the deals are not as good as they were last year. I use zerorez each year and the plus one service has been more generous in the past. I was a little dismayed this year at not being able to afford all that I wanted to do because of the seeming price increase. If I found another company that used the same method but with a better pricing structure, I would go with them.

not too wet....and the protectant

Arrived timely
Friendly, courteous, helpful technician
Carpets look great!

When I called to schedule, I did this a couple weeks in advance so that I could choose a day that my kids would be back in school. I told the rep on the phone that I wanted to schedule that day specifically for that reason. The time that the cleaner came was 5:00 which was a very chaotic time of day. My kids had been home from school for a while. I was informed that I was his last appointment even though he did another job in Saratoga Springs right before. I'm not sure why he didn't come to our home first since we scheduled so far in advance. Also it was annoying that in previous phone calls to schedule and get prices no mention was made about the extra $30 per area for stain guard. This would have been nice information to know before the cleaner got there. He was trying to sell it, and although I appreciate him coming down in price, it was like he was negotiating with me when I told him that I wasn't interested. I didn't think that this seemed very professional. I am grateful that you accept credit cards, but I was shocked when the cleaner took my card and started typing my number in his i phone. This was the thing that probably annoyed me the most. I try very hard to protect my personal information, this does not seem like a professional secure way to take credit cards. How do I know what he will do with my information now that he has it saved in his phone? I feel like I need to monitor that account now. I think that he did a good job cleaning the carpets, but overall it was not a very positive experience. I don't think I could recommend your services.

My carpets look better than they have in the 5+ years I have lived in this house. It didn't give my house the wet carpet smell. The old stains have not resurfaced like they always have before several days after cleaning.

Clean up to the walls & cabinets. There were places I noticed that were not clean after the tech left and the carpet started to dry.

Fast drying time... usually. No residue to collect dirt later.

friendly, hardworking employees and that my carpets seem to stay cleaner longer. I loved how my blinds looked when I got them back -- nice to have them cleaned professionally.

Thanks for great service!

We liked that you protected the corners of the walls and were quick and thorough. I hope I clicked the right place above....I am likely to recommend you to someone else---yes.

floors feel clean, not crusty

your advertised prices are not for wool. no one knows that until the cleaning begins.

Easy to work with and prompt.