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31039 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, Friendly and the Carpet looks great!
I really like Kastern. He reprsent you company very well. He does a great dob of cleaning.
Excellent cleaning of our sectional and carpet! Very professional and kind.
I liked the way the technian explained the process to me
Pet stain cleaning
Green clean
overall good.
Our carpet was finally cleaned. I have used Chem-Dry for over 30 years. They were horrible the last few times and we made up our minds to find someone else. That "someone else" is you. Your worker was terrific. Our carpet looks like new. Our tile is fantastic. Please let us know when our year is up so we can keep up on things. Thank you so very much.
Dale and Cheryl McLane Phone number removed
I like the idea of no soap residue.
I liked that steam is used. The cleaning was remarkable for a very dirty area.
The guy who came was hesitant to move some light furniture and made me feel like he couldn't clean under some basic furniture. He ended up not cleaning under s. ottoman that I would have easily moved. I asked him to clean under it. . I think it is normal to clean under sofas especially ingres thst are high off the floor
I really enjoy our service tec. Kasten really works hard to make sure everything is done perfect.
Very professional and courteous in answering any questions or concerns. We have been pleased with the cleaning process and how fast our carpets dry.
service was great
I liked the service technician. He was very professional. The quality of the cleaning was excellent.
When your man came, he said that the stairs was not included as one of the three rooms as advertized. The stairs cost $3.00 each, I was not very happy. The basement carpet was stained with soda pop, and did not come clean in several area's. Your cleaner was nice, but was unhappy when I said that I had heard on KSL that the stairs was to counted as one of the rooms, when he said "The office is not the ones who clean, I am and they don't pay me back if I count it" After your cleaning was done my neighbor said how was your cleaning and I said that I was not happy and she said we should have told you not to use them, because they don't do a very good job. I wish that I would have used someone else. I will not be using Zerorez again, because you are a BIG "O"
Great service tech that came out, being "green" with few chemicals, corner guards to protect paint and baseboard, service tech wore shoe covering
I love that I get Chris every time. He does an amazing job. I really appreciate his work. Thanks Chris.
Done quickly. Good results.
I don't really want to hear about all the special options for spot treatment and pet stains, but the technician didn't pressure me. However, some spots are worse now than before the cleaning, so I would have wanted to know what would improve the result. It looked great as he finished but hours later as it dried they were more apparent.
I used your service about 6 months ago and was quite impressed with the results, but this time I paid twice a much and did not seem to get the traffic patterns to clean up like last time. I did not feel I got my money's worth.
I had a problem and you fixed it!! Thanks
My 30 year old carpets look almost new again. Your rep was very dedicated to working on the carpets ans getting out stains.
my carpets look great. they were quick & easy
Carpet looks great and service was excellent.
A bunch of the Carpet treatment / protectant was spilled at the entrance to.the Master bedroom discoloring the carpet and making very rough and crunchy. I called the tech that treated the carpet to inform him and he told m to vacum it 4 times which did not help. I'm very dissatisfied!
Better rates
super clean carpet
it works
It is a safe way to clean carpets. I don't worry about anything ruining my carpet and my kids are safe to play on it after.