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based on 33432 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hey Marc,
Thank you for your positive comments, and for loyally using us for so many years. We will continue to deliver results like that so we can keep you with us for many more years to come!
I was quoted $79, but charged $89.
Thanks for letting me know Josh. I will find out what the discrepancy was and call you today.
I had certain expectations about carpet cleaning from other cleaners. First, I thought it odd that I was required to vacuum. My previous cleaners did that for me. Second, I wasn't informed about what constitutes an "area". With my other cleaner, small traffic areas could be combined to be one "area". I was really incredulous when informed that my "landing" at the foot of my stairs, an area about 3ft by 3ft would cost $15 to be cleaned after being charged $80 to clean my stairs. Consequently, he did not charge me for that small area. Dry time is another misunderstood matter. Somehow I had it in my head that it would take 2-3 hours to dry. I believe it was an add I heard on KSL radio that mentioned short dry times. I guess opinions vary on what is a short dry time! Anyway, the technician said it would be 6-7 hours. I had originally said I wanted a large room in the basement, stairs and several areas upstairs cleaned, but after all the previous drama, I changed my mind and just went with the basement and stairs. By the way, your machines create large black balls of fuzz that I found around my outside walkway after the cleaning was done. Your technicians were very polite and clean. I did appreciate that they
wore foot coverings. I have no hard feelings, I just realize I like my other company better and will use another again.
Michelle,
It looks like we had several areas where we did not meet your expectations. Let me go through each one:
We ask our customers to vacuum in advance so we don't have to charge for that service. We used to offer to vacuum at a higher price point per area, and 99% of customers chose to do the vacuuming themselves. After a while we decided to just ask customers to do it in an effort to keep our prices lower.
As far as dry times are concerned, we always aim for under 4 hours. The IICRC (a global institute that is the authority on carpet cleaning standards) states that an acceptable dry time is between 4 and 8 hours, but should never exceed 12.
I'm sorry for the mess on your walkway outside. We use a machine that deep cleans and scrubs your carpet, and it separates and balls up loose hair, lint, soils and other particulate. It sounds like some of these fuzz balls fell out as the technician was carrying it to his vehicle. He should have been more careful and cleaned up his mess.
It seems like the biggest thing that disappointed you was our pricing. Carpet cleaners price their jobs in many different ways. They may charge by the square foot, the area, the size of your home, or even how soiled the carpet is. But at the end of the day what matters most is how much your final bill is, and the quality of the job performed. We are one of two companies in the entire nation that has a platinum rating from the Carpet and Rug Institute, and are the only cleaner that leaves no residue in your carpets. We are not going to be the cheapest cleaners out there but I promise we are no where near the most expensive either.
Our carpets look awesome! Israel was our tech and he was very professional and knowledgeable about the products. He offered suggestions on how we could get out pet stains and was not in the least bit pushy. Instead of just showing up a half hour early he called to say that he was ahead of schedule and would it be okay to come a half hour earlier then scheduled. We appreciate that so much!
We were very pleased with Zerorez and look forward to working with you again. You were referred by a friend and we will continue on referring you.
That's awesome to hear Richele! Israel does a great job for us. I'm glad he impressed you. Thanks for being a promoter!
I like how good the carpet looks after it is cleaned and that you don't use soap so the carpet stays clean a lot longer. I also appreciate the way you stand behind your service guarantee.
Thanks for the feedback Leslie!
I love that there are no chemicals involved.
no chemicals, friendly and informative employees.
My carpets look brand new again. The technician was great. Very friendly and professional.
Arrive on time, fast service and carpet looks sensational!
My carpet looks wonderful when you are done. I keep thinking I need to replace my carpet then you come and clean it and I looks almost new again. I also love the fact that there is no crusty residue.
Paula, We love returning carpet to its full potential, and I am glad we were able to for you.
Thanks for your feedback!
I love it! We love our carpets when they are clean, a lot of prep work and moving stuff, but well worth it in the end.
Less expensive.
Isaias was great at explaining everything. He was quick,friendly snd did an amazing job
Thanks Alana. Isaias is one of our best.
My carpet smells like dirt since the cleaning and several stains were not removed. I was hoping for a fresh smell, but was very disappointed.
I'm sorry to hear that Melissa. I will have someone sent out tomorrow to reclean those problem areas.
The guy was very nice but he seemed to be in quite a hurry. Our basement looked good but the rest did not look so good. Which was disappointing.
Thanks for letting me know Andrea. You should never feel like your job is being rushed through. I will send a technician back tomorrow to reclean the areas that didn't turn out so great.
Cleaned far better than other carpet cleaning service that I've tried. Technician was
prompt, polite, professional.
I like that your Associates/Service Reps are knowledgeable about the products that they use and can share that information in a manner that is very understandable to the average consumer. This is the second time I have had Zerorez in my home and it won't be my last. Thanks Zerorez.
Thanks Mary. That's our training in action!
The technician took time to explain and attended to my carpet needs. He didn't seem in a rush and seemed to really like his job. Happier this time with Chris. Didn't like the work before because there was too much water left in the carpet and it took 3 days to dry. I had the fan overnight and would recommend it in the future. The fan is a big help. I had the heavy water bucket (don't remember what you all call that) put in the pet area and it was still wet this last time 2 days later, so maybe I need the fan on that area next time for 24 hours.
Hey Kathryn,
I'm happy to hear you were impressed with the job, but I am concerned about the dry times in both situations. I will talk with your technician and find out what happened as well as how we can avoid it next time. Thank you for letting us know, since it helps us improve.
The cleanup went better than expected. Bad stains were removed and there was no extra charge unlike many carpet cleaning companies I've used in the past. The technician came on time, looked very professional, and completed the job in less than 45 minutes.
That's great Mike! Always love to exceed expectations.
The carpets look great when you finish!!
Only problem was the stairs. The leading edges of the carpet were dirty, as I pointed out to the gentleman who gave me the estimate. Some of the stairs were done well, others are still dirty. I called, and have an appointment April 29th. I appreciate your professionalism!
Keith was friendly, informative and provided quick and professional service.
Thanks Kelly. We are very happy with Keith. He does a great job for us.
That you came when you said and the technician knew what he was doing very polite and did a great job
I liked how clean the carpets look but felt it was a little pricey to what I have spent in the past for cleaning.
You clean better than others I've tried - and I've tried several. I also like that you don't leave residue that I have to vacuum up after the carpet is dry AND worry about dirt getting stuck to.
I like the system! I have found your people to be great to work with.
The carpet was like new again, fluffy and soft. The color was even the same as when it was new. We have had the carpet cleaned twice before and the result was not the same. We were very pleased with the job that your company did. We have already recommended your company to others. (Please do not use my name because the other carpet cleaners are friends.)
Thank you for being a promoter!
Keep up yuor good work!!!
It seemed to do a very good job at cleaning the carpet. My only concern would be for how wet the carpet was left. However, I'm not sure anything can be done about that.
Your guy did am awesome job on our carpet and he was very nice to my wife
Well trained technicians. Thorough cleaning techniques. Very good tile and upholstery cleaning. Always reliable service.
Thanks Laura!
We have been customers of Zerorez for 12 or 13 years. The difference is, when other companies clean the carpets, they look great for two weeks, and then the spots return. With Zerorez, we enjoy our like-new carpets for MONTHS! If we didn't have pets, we could go for several months. Fortunately, even with the messes our pets make, and food spills, our carpets are returned to their original beauty. It's AMAZING!