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based on 31131 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I've never had my carpets cleaned, and was quite pleased with Isaiahs work, and informative manner as he did so.
Thank you
Our carpet looked brand new after he was finished cleaning it! Awesome cleaning job!! wE had many spots on our carpet and they were all gone and our carpet was soft and clean. The technician showed up on time, was courteous and got everything done in a timely manner.
Reduce the price on stairs.
I love how clean it looks. He was able to get out some stains that I have had forever.
Great service. Carpets always come clean and don't attract dirt and grime later.
I like that soaps and chemicals aren't used in the cleaning process. The carpet feels soft when clean and doesn't need to be cleaned as often as other companies recommend.
My Carpets look great, My technician was very thorough and nice to work with.
thorough cleaning, on time, fair
I realy appreciate your tech coming back and redoing some spots that had surfaced after he was done the first time. I am extremely pleased with the results and will continue using zerorez.
The service was thorough, quick and odorless. Your employee was courteous and made a great effort to protect the cleanliness of our home.
Friendly hardworking employee. I was impressed on an early arrival time, the time it took to clean and the great look of the finished aresa.
no residue. very clean.
I like that you do not use harsh chemicals.
Technician was very honest with us, excellent knowledgable of carpet and carpet cleaning and did a great job. We were very impressed with him and would like our comments put in his personel file. We are very happy with your services and will surely recommend you to others.
The price of service was a lot. I had 13 air vents cleaned, 12 steps and 6 areas in the home. It is a lot of work but the tech was only there for two and a half hours and I paid around $650. The room downstairs also took 2-3 days to completely dry and there is an area on the stairs that smells musty.
I called you..carpets were not properly dried (very wet after 6 hours, and wet after 24 hours in places) plus the carpet was not soft as it was in previous cleanings, rather it was actually hard and sort of crusty. By not removing the water, they also left dirt behind. In the past I went out of my way to recomend you, based on my first experience, but may not be very likely to do so after this cleaning. (Results of professional cleaning by Stanley Steamer bettered this last cleaning from you) PS your guys left a corner protector behind. And as I reported, the men had a piece of equipment missing (a handle on the wand) and one man had an arm injury, so he did not appear to do much on the wand. He did text and talk alot on the cell, but it appeared to be mostly if not all with your office. (Personally don't like texting and talking during times when people are working in/on "my time".)
As well as the carpet cleaning, I had some carpet in the downstairs hallway stretched. I was quoted a price on the phone, but when he got here he told me it would cost a lot more. I was somewhat ok because I had just had the upstairs hallway carpet stretched by a carpet company and he did such a great job and actually went into bedrooms and it took a while. Well, the gentleman from zerorez had ended up just undoing one seam and only cut off one inch and then charged me more than the company that I thought did a much more thorough job. I was frustrated about that, and he said a couple of times that if I had a regular carpet company come out it would cost me much, much more...well just a couple of months ago I did the same thing upstairs and it was less money for a better job. I would have had the same company do downstairs, but I have wanted to have the carpets cleaned for a while so thought I would do it at the same time. On the positive side, the Carpet cleaning turned out very nice and I liked that!!
No one has responded to my previous feedback or complaints.
He tried to talk me into additional services once here...did not like that.
Better estimates up front. I didn't realize how much more it would cost to have the carpet treated for pet urine. I would have liked to have known that the pet treatment would nearly double my estimate. Thanks
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We were particularly pleased with the technician and his professionalism. That's what really made the difference.
You do a gre jb getting the carpets clean
Most f the technicians are very friendly and helpful
NO Rez
No residue left over and it dried fairly quickly
each time i've used your services i've been very pleased. you guys are the best!
The service person was friendly, helpful, and knows what he is doing
I am a repeat customer because the carpets looks cleaner and the look lasts longer than other services I have used.
You were considerate in coming back to remove a spotted area that did not come clean on the first visit. It is great now. Thank You. Dale McLane
I like how quickly and efficiently the process is. I am allergic to chemicals and don't have any reactions after a cleaning