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based on 34282 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Timely, efficient, friendly service.
There was some sticky candy in one spot in our carpet and althought the carpets, in general look great, but I would think you'd be able to get out some sticky stuff.
My carpet has never been this clean since it was new. Rick was very nice. It was terribly expensive for me, but, I wanted to know for sure that it was finally clean.
Excellent Employee. Great results!
I could not believe what they were able to pull up from our carpets! It saved us from having to replace all the carpet in the house! Thank you!!!!!!!
Both of your representatives who have cleaned our carpets and furniture have done and excellent job and represented themselves and your company very well.
I would like to have a better estimate on time it would take for carpet to dry. Some areas were 24 hrs. I was told 6-8. Or offer suggestions on how to make it dry faster
I like that there is no residue from chemical usage and how quickly things dry.
Rick did a fabulous job and was great to work with. Thank You
The quick drying, the lack of chemicals, Chris was very professional, arrived on time, his estimate of how long it would take was exactly right!
Thorough job; talked to me before working to verify the cost, expected effectiveness of the work (I have 4 dogs, and urine removal from basement carpet was needed). Set realistic expectations about cost and stain removal BEFORE work began. Work was accomplished in a timely manner.
Worked as advertised
Polite, hard working technician.
Professional and friendly service, great results.
No soaps in your products
I felt like the Zerorez representatives were knowledgeable about what would be best for my situation. They were honest about what their product would do and what I could expect. They didn't try to sell me something that would not help.
In all my experience with carpet cleaners, Zerorez does the best job and the carpet stays cleaner longer.
Rick was very professional, thorough, & careful. He did a great job of removing several rust & juice stains--not a trace remains.
The technicians
First I had called to see if there was anyway our appointment could be before 7:00 p.m.(our time was in between 4-7) because we were leaving to go out of town. I was told yes it would be around 5;00 p.m. and they would call. Finally at 6:00 I called and they said sorry but the gentleman who was going to clean my carpet was running late and they would find someone. He showed up at 6:30. My son and I had everything moved out of both bedrooms, and everything off the floor in the walk in closet an easy clean. I had left came back and the carpet behind the door in closet was not cleaned. It bothers me.
I liked that there were no chemicals used.
Because some stains came back...zerorez came again at no charge. Looks like they got it this time. Thanks.
Way too expensive for just decent results
Very friendly, thorough service
Zerorez arrived at our house within the time slot they told me they would. The crew member, Angelo, was very kind and accommodating. He did a very thorough job and took the time to answer our questions. Zerorez got stains and odors out of my mom's carpet that I thought would never come out!! It was awesome to watch. I will definitely use Zerorez again!
There are a few small areas in one room where our frieze carpet that is unravelled and ruined by the cleaning process. Despite this, the service was excellent and our carpet clean. The drying time was a little longer than we anticipated, but this wasn't such a bother. It was finding spots of carpet ruined that was disappointing.
The technician was very nice and the carpet was clean. However, there were a few spots that were clearly missed over. It was difficult to notice this when the carpet was still wet, but once it dried it's obvious that these were missed. I'm pleased the carpet is clean- I didn't know if it would be- but I'm disappointed it wasn't done thoroughly.
Great service by Jarom and the carpets dried very quickly.
This is only my first time using Zerorez but the experience was great. The carpet appear to be rejuvenated and the technician was outstanding and explained everything very well.

Quick drying compared to other methods. Environmentally friendly.