- Phone: 801-288-9376
- Visit Website
based on 33425 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The price was too expensive
The gentleman who came out was very polite and did an awesome job. He did not rush just to get the job done. It looked amazing. He was also very friendly and nice.
I wasn't here at the time, but my husband said the technician was very helpful and courteous. When I came home and looked at the carpet I said "wow", I'm just amazed. We are very pleased and woud certainly refer you to our friends and call you again.
Carpets were very wet. They took 24 hours to dry.
I thought the service was great. My carpet was really dirty in the family room so it could have used some extra cleaning. Overall I am satisfied.
I feel like I can put off buying new carpeting because my carpets are clean and refreshed. I also like the Zerorez rake that I purchased to keep my carpets from matting.
Best job done on my carpets ever....we'll see if the dirt areas show up quickly like it usually does with other cleaners. the tech., Rick, was excellent, very courteous, helpful
efficient, and thorough, my ducts were cleaned also. I will call you again , for sure,
and would be interested in any specials you will have. And I will for sure ask for Rick.
Friendly service, was on time, our carpets looked new afterward
Our serviceman was very nice. The website could be more helpful as to an idea of the price of the service before the service.
I love the fact about having no residue used during the cleaning process.
I like that no soap is used.
the over all service
My wife and I have used Zerorez for years, since you first started cleaning carpet in the Salt Lake City Area. The most recent request was on July 17,2012. I asked that you do a carpet cleaning and a flash pet stain treatment. The technition quoted me 50.00 per gal, and that it would take 5 gals. He suggested a topical treatment that would be less money. He then took me with his specheal flashlight and showed me where the stains where. There were many stains.
Your tech was great. He was through and really worked hard to get rid of the spots. Great service.
the rugs seem cleaner.
The time involved was minimal, and the attendant was very courteous and helpful. Thank you again.
The cleaning process you use does a very good job. Technician is knowledgeable and gave good advice about products, came on time, left only after double making sure we were satisfied with his work. Higher price than some but reasonable for what we got.
I like that they are chemical free and don't leave a residue in the carpet.
The technician I had this time, David, was awesome. He was the best yet and did a super job. I felt he went the extra mile to clean up a few spots.
Professional staff who worked hard to remove a stain that would have required carpet replacement without zerorez.
First, the price quote that I received on the phone was inaccurate by almost $100 by the time that the tech told me all of the extra costs for cleaning closets and hallways (!).
Second, I am utterly dissatisfied with the quality of the product. There was one bedroom that had a stain that came out, and I was very happy with that. My office, which wasn't really dirty to begin, is acceptable. And my bedroom (also not dirty) was ok, but they didn't even clean under the bed (which was a raised bed). The high(er) traffic areas in my main living room, however, looked dingy even when my tech was done, but he said that my carpet couldn't get any cleaner. I didn't know how to argue that, so I accepted that my carpet was just not cleanable. The whole carpet seemed a little cleanER, but not really CLEAN, nor did it smell clean. In the month since the cleaning, however, my carpet looks as dirty, if not dirtier than before it was cleaned. Every spot that I thought had been cleaned has since returned, and my carpet looks terrible! I am so embarrassed by my carpet that I now feel compelled to call another company to come out and clean it again! What a waste of my energy, and such a waste of A LOT of money! I am so disappointed!
Third, I thought it was unprofessional of the company to have the tech give me a customer satisfaction survey to fill out IN FRONT OF HIM, WHILE HE WAS WATCHING AND WAITING FOR ME TO FINISH IT.
It is not in my nature to write a letter of complaint. The very day of the cleaning, when my husband came home and saw the carpet, he said that I should call and ask you to come back and redo the job. I didn't want to because I didn't want to (again) endure all of the (REALLY HARD) work and inconvenience of moving the furniture out of the room, and having my house in disarray while I waiting for someone to come back. I thought that maybe I could just scrub the dirty areas myself. (That was until the whole carpet began to look dirty again.)
The sad thing is that I had a carpet cleaning company that I had previously used (and was happy with), but listening to the great advertised prices on the radio, I thought that maybe I could get a nice carpet cleaning for a little less money. Boy, was I wrong! Not only was it as expensive (or more) than my other company, but it wasn't even done well.
The only way that your company could resolve this for me is to refund (if not all, at least partially) my payment. I don't know if you have a satisfaction guarantee policy, but refunding my money would at least take the edge off of my disappointment.
Sincerely,
Name removed
The price is a little high.
The technician cleaned more than I expected in the walkways in my bedroom and just cleaned around laundry baskets on the floor, instead of asking me to move them. Now I have a line down the middle of my floor with dirty carpets on one side and clean on the other. I don't think I should have been charged an extra $20 for that.
Friendly staff. Great job cleaning up my carpets.
Easy to book, carpet looks amazing, courteous technician who took the time to explain quite a bit about the carpet.
MY CARPETS WERE NOT CLEAN TO MY SATISFACTION. THERE WERE YELLOW SPOTS. CALL YOUR TECHNICIAN THE NEXT DAY AND TOLD THAT MY CARPETS WERE VERY OLD. I'VE ASKED HIM TO STOP BY THE HOUSE AND LOOK AT THE SPOTS AND NEVER CALL ME BACK. I'M VERY BUSY PERSON WORK NIGHT SHIFTS AND HAVE NOT CALL U=YOUR OFFICE TO COMPLAIN YET.
On time. Helpful friendly employee. No odor. Service was the price that was quoted.
Very pleased with everything. The tec. was very pleasent.
I like that your prices are not too expensive and the carpet seems cleaner.
Knowledgable employees
Pleasant serviceman, worked well and kept things in order.