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based on 31118 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The care and concern for the rest of our house - shoe covers and corner protectors etc.
And of course the carpets look great!
The carpets look great and the service was good. Thanks!
no soap
We have not had the cleaning done yet, but our experience has been very frustrating so far. We requested a black light inspection. This was never performed due to broken equipment. The technician was late, even with a 3 hour window. There have been scheduling issues and, had I not called the person cleaning would have been different than the technician who inspected our house and knew our situation. I really hope the cleaning goes well so I can turn this negative experience into a positive experience.
On time. quick. Friendly. Carpet looks good.
Quick, clean service, fast drying product.
You use no chemicals in cleaning the carpets. The technician was very courteous and asked me to look over all of the areas to make sure that I was satisfied with the job. I was very pleased and the technician was very good. In fact, a friend of mine was at my house and she had him clean her stairs.
the technitions were great and friendly
The Cleaning
We were suprised at the depth of the cleaning. we thought we would have to replace some carpet and once it was cleaned with Zerorez we realized there was no need to have a replacement. Person explained the process and was most helpful.
It was fast and the carpets look great! I was worried about chemicals on my carpets for my kids so Zerorez was a perfect alternative. I wondered how clean they would come out and I was amazed. The carpets never looked better and the service was wonderful.
Knowledgable, courteous personel. Great cleaning.
The technician was very good and friendly, he knew about the process and wasn't pushy or rude. My carpets are very clean and the fact that there is no soapy residue is great.
You do a good job cleaning my carpets and I feel confident about allowing the children I teach in my music classes to roll and crawl on the carpets without worrying about allergic reactions and knowing that the carpets are really clean.
The carpets stay clean longer.
Appointment was not scheduled correct when we talked the first time. Prices are going higher. Have a teeney weeney hallway that is considered one room and $20 for another teeney hall! Last year you considered my steps one room. Had to pay additional per stair this year. Just seems like you got us coming and going this year.
I really like how thorough you are and have for the most part really liked the techs that have come out. I like that my carpet is not crunchy after it's cleaned. I just feel like it's a great deal for the great price.
You did not arrive during the time window provided. Therefore, my employee had to stay late, and the next morning when we had patients, our floors were still wet! Very unprofessional!
the carpet is very soft, more like when it was new
I was impressed with the quality of cleaning that ZeroRez performed, but I was EXTREMLEY disappointed and frustrated with how long it took my carpets to dry. As soon as the techs left my home, I opened up all the windows, set my HVAC to heat and turned all the fans in my home on. That was at 1pm. At 6 pm, my carpets we still too wet to replace my furniture. Once we came home for the night, at 10pm, my carpets were still damp and in some places wet. We woke up the next day and there were still places in our home that the carpets felt damp. I've never had that longing a dry time when my carpets were cleaned. It was 100% unacceptable. For that reason alone, I will probably not use ZeroRez in the future.
It cleaned very well, the tech was very informative
And educated he was very very very polite and nice.
My wife keeps telling me how how much she loves the clean carpets and
We are very happy we have clean carpets when our new baby gets home.
Thanks.
First name removed
Your service was great and for an old carpet it is cleaner than I have every seen it. I am very pleased with it and will use you again in the future.
Responsive customer service and thorough, state-of-the-art cleaning.
Loved the tech that came to clean my carpet. He was nice, helpful and very kind. Nicki the customer service rep. was rude and very unhelpful. I had sch. my appt a week prior so I could get a morning an appt. I received the phone call about my appt time which was 2 in the afternoon. When I asked Nicki she said I should have requested a morning appt. I told her I did and that was why I sch a week out. She was rude and I was totally unimpressed with her. Would not come back because of her.
Well done!
Technician very friendly and knowlegeable.
no harsh chemicals, nice clean carpet.
The price is great techs are friendly and helpful
The technician was extremely knowledgeable, professional, and was a miracle worker getting 90% of the stains out of the carpet (from a previous owner).
Seemed very costly otherwise great.
My carpets look great and the employee who helped us was very nice and helpful.