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based on 31533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The worker or the office called several times requesting a different time window, to which my wife agreed. The final agreed-to period was between 3:00 and 6:00 pm. The worker called our home at about 5:50 and asked if he could still come, and that he would be late. We agreed but were frustrated at the loss of much of the afternoon while we waited without any word for the Zerorez worker to show up. It would have been better if he had let us know of his problem much earlier, when he first realized he would be late. In spite of the tardiness problem, the job was done very professionally.
the tech. explaining the process and the way the various applications work
The carpets came out clean, there was no heavy chemical smell and they dried quickly. Your technician was friendly yet professional.
very professional
Niki gave me a $200 quote and did not seem to even care to ask about how big the house was. When it was all done I was charged $400!! I told her it was the first time I was doing this so I would have appreciated if she gave me a better idea of how much it would be. Also she said it would take 2 hours to dry and it took 12 hours to dry. Also Britney also in the draper office could also work on sounding more excited at her job :)
Isaias did a good job.
Put vents back in and if can't notify the owner. Let people know that there will be quite a bit of dust left behind - I had just had my house cleaned and now have to vacuum and dust again. The guys who came were great to work with.
The service seemed to be really quick and worried that all dirt was not removed. I would like for the area to be gone over twice.
The promotional pricing is unbeatable.
It works better than any other company I have tried; and I have tried several. When I had my carpets cleaned last time, I had the stain protecant put on. This time it showed it's worth; white carpet once again white!
Excellent customer service and our technician was fantastic in both qualtity and friendliness.
Non chemical process and technician was great.
Great customer service!
Show up when you say you will, do what you say, finish the cleaning in a timely manner, and it is clean.
Caroet cleanand mostly dry. Porter was friendly and efficient!
the price for the service seemed ok but it seemed a little pricey for the pet treatment at $50 per room.
cleaned carpet very well
Carpets stains are removed. You do overestimate the drying time. though. I have NEVER had the carpets dry in less than 18 hours.
That you use your own special water.
Quick and friendly demonstrated knowledge of carpet. work to give top quality.
The carpets looked great. The service was great.
The carpet look great.
very professional, great cleaning
Extremely courteous and presentable personnel. Clean carpeting!
The carpets you have cleaned for us look good and stay clean longer.
On time. Personable people. Great results!
My carpet was clean! Your man was nice and helpful.
The job was very well done and dark areas not previously cleaned out were cleaned out.
William was willing to talk and share ideas and suggestions. Very pleased with his work.
Fast, no smell.
Zerores has out preformed all previous carpet cleaners that I have used !!! I will not use any outher carpet cleaner because I know I will not get the clean I expect and have my home finished in a couple hours. PS THE HOME ALL WAYS SMELLS SO MUCH CLEANER AFTER THEY ARE DONE !!!
Jordan was very meticulous in every detail of the cleaning process. He used the hand spray to cover carpet spots before cleaning the room. He made sure to carefully clean corners and borders. Jordan didn't spare any effort in using each piece of cleaning equipment to make sure the end result was exceptional. I thought his performance was outstanding in all that he did. (We had another Zero Rez employee clean an apartment carpet for us a year ago. I watched both employees as they cleaned. The first employee did not put forth the same effort to do an outstanding job of cleaning the carpet that Jordan did. End result: The carpet was cleaner but not as good as it might have been. I called Zero Rez again because I like the cleaning process more than the end result we received with the apartment carpet. )