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based on 31533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Rick is the best!!!!! Love how clean my carpets feel beneath my feet.
Your cleaning person was very good at explaining the process and did a very good job of not scuffing up walls and cleaning up any leakage. The carpets look very good after having them cleaned, I would recommend this service and company to all of my friends and family. Give Jesus a thumbs up for the job that he did. Thanks, Brian J. Snell
I really hate getting an appointment during dinner time. I would suggest you really work with your clients so they can get the time that works best for them. I would much rather have them come when I am home during the day without my children home. Having a family, and trying to feed them dinner while I have a carpet cleaner at my home from 6:30 to 8pm is not optimal for us.
Plus, the guy showed up late! Getting carpets cleaned at 6pm is bad enough, but then when they show up outside that window that is frustrating.
Let customer sign up for times that work for them. I'm sure there are folks that work during the day who would prefer that later time.
They are clean, no dangerous chemicals.
Dear Zerorez,
Please note that my service technician was Rick Nolan who in my experience with Zerorez was the best, most knowledgeable and professional individual I have had. This is my third service and I can say that all of the personnel who have come to my home were top notch as well as those with whom I have spoken over the phone to set-up and confirm appointments but Rick really stood out. His performance was truly a 10 which complemented your technology very highly.
I will continue to count on Zerorez for all of my carpet and similar maintenance needs.
Best regards,
GL Conger
No soaps, residues. I like it that my carpets seem so clean and dry so quickly.
I felt like there were some areas that needed more cleaning attention and they were just run over quickly.
The carpet had never been cleaned. Only 3 years old. Based off the pictures the tech showed me at the beginning of the service, I had high hopes. Some of the high traffic areas look great others dull.
It also took 2 full days for the carpets to dry.
The tech and trainee were very pleasant.
No chemicals and fast drying.
The crew that did my job(Alfredo and Adam)did an excellant job!
It cleans well Nd quickly and dries fast.
Jarom was very friendly, professional and efficient. He came back to do some touch up spots and they look much better now. Thanks Jarom.
Very clean, professional. The look and feel of the carpet post cleaning is fantastic. We are very pleased with the outcome and the worker. I will recommend to anyone and everyone.
I get tired of the constant "up grading" you try to push. It's already pretty pricey, it makes me not want to call again.
I LIKED EVERYTHING ABOUT THE SERVICE, MIKE WAS SUPERIOR IN DOING THE CLEANING, I HAVE USED YOU BEFORE AND TELL EVERYONE I KNOW ABOUT IT....NEIGHBORS CAME THE DAY I HAD IT CLEANED AND RAVED ABOUT HOW THE CARPET LOOKED...THANK OU VERY MUCH I RECOMMEND YOU TO ALL I MEET.
I love the way the home looks after cleaning. I also enjoy working with your techs.
Professional, courteous, and no residue products left on my carpet
The carpets are so clean! The worn parts look great. And, Mason was so kind.
I was able to schedule my cleaning within two days of calling. My carpet looks great. The service man did a great job of explaining what I needed to have done to get the best result.
Service technician very knowledgable and good worker.
Promptness, cleaniness, and professional.
stains were gone! Love how it all looked when it was done. next time I'll get the upholstery cleaned, too.
Good Question! We had about 15 small spots that I had to get out by hand after the carpets were cleaned. Most came out with a rag and hot water while a few required a small amount of cleaner. The second thing that bothered me was the fact that I heard your add for the December special of 3 rooms for 69.00 and called and was told because I was only having two rooms cleaned I did not qualify. The young man who cleaned the carpets was very nice and even warned me that some of the heavy traffic areas and some throw up might not come clean but I was pleased with how those ares looked. I would like to know why the spots did not come out initially but I was able to get them out.
Liked how clean my carpet looks and how quickly it dried!
The product is very effective. My carpets havent' looked this clean in years! And Isias was very professional and thorough - and very pleasant! I will definitely use Zerorez again!
No chemicals involved. Carpets dry relatively quickly. Promotional prices are exceptional
We had the carpet cleaning and it was amazing!
The difference was so great that we filmed it. We would recommend the zerorez carpet cleaning for anyone that has carpets. It quickly removed all the soap residue that was in the carpet.
Before he cleaned our carpet it had a dull grey color, when he finished the original beige was present. The carpet lightened at least three shades. It even took out a stubborn tea stain. When we moved in my allergies went crazy, and when you cleaned our carpets I noticed that my allergies have gotten better. We plan to use your company again in 3 to 6 months. Thank You Zerorez for making our home cleaner, and healthier.
Sincerely
The Hand Family.
The young man who cleaned my extremely dirty carpetd did so without complaint and was smiling all the time. He was refreshing to see and did an excellent job.
very good job
This being my 1st jtime hiring Zerorez, I had high hopes of a superior cleaning job. After the technician hurriedly left our home yesterday, I arrived 2 hours later and found the carpets still very wet. I could literally wring water out of the nap in some areas. We put 3 box fans out too dry them and after 6 hours they were still not dry. When I got up the next morning - still moist, and by 4:00pm today, the base of the carpet is still damp. There is an area n our family room where it feels like the subfloor got wet and has raised too. I also have found at least 1 spot where an 8-10" stain was left in the family room. This is unaccepatable! I have an inexpensive cleaning machine which does a much better job extracting than this man did, and can have ours dry in 4 hours. Whether he was in a hurry, or whether his suction wasn't working, this was not anything like I have heard Zerorez would be. I am close to asking for a refund!
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The technician was careful and efficient. The only thing I would ask next time is that he try not to leave quite so much water on my wood floors.
I really like the way the carpets are cleaned and the technicians are always polite, efficient and easy to work with. I do have a problem with the new "fee" tho. I do not like "fees" that I have to pay or I can't get the job done. A fee should be for an additional service I can choose to have or not. If it's a mandatory part of the cost, put it in and raise the price accordingly. Fees just annoy me. You're advertising the price of getting 3 rooms done at $69 or $89 and then telling me when I call to book that it's going to be an additional $9. That's not a really good way to do business with me. You have a great product and I like it, but please just give me one price and let me decide whether or not I want to pay it. Name removed