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based on 33978 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
It didn't dry as fast as I expected.
The smell in the carpet came out. Alfredo took great pride in his work.
Thanks for your response Melinda! Alfredo does a great job for us.
I liked that Zerorez was chemical free and got the stains out of my carpet!
Friendly service, fast and helpful.
That you do not use any chemicals.
Empowered water. I don't like residues in my carpets to collect dirt.
Our carpet looked brand new again! I appreciated the way that he protected the walls from any damage and took care to keep everything else clean.
He explained the process of the 5 steps and made sure I was 100 % satisfied with his work. He was awesome! I will definitely recommend Zerorez to family and friends.
clean carpets
Friendly personnel, great results
Jesus was very good to work with. He did an excellent job. We are pleased--the carpet looks great.
Technicians were very nice and professional. They cleaned our carpets very well. we did have some red spots that they were able to get out. We actually found a few more after the technicians left. We were so impressed that we will have them come again at another time and have them clean those spots as well. I just recommended Zerorez to my co-worker and he says he will give them a call.
I was impressed with the carpet cleaner. He was great to work with and did a good job. I was disappointed with additional charges for treatment of certain stains and urine spots. I really feel that you need to be up front letting people know that there might be additional charges. Also this was my first experience with Zerorez and I had heard that it didn't have the strong chemical smells, but it did. I had to air out my house and even after that I could smell the chemicals the next day. I am anxious to see if the carpet stays cleaner longer. That will be the true test and determine if I use Zerorez again.
Thanks for the prompt service!!
No smell, faster drying
You do a great job and have honest,conscientious, and pleasant employees.
Professional, friendly, very good service
No residue, short drying times, employees wear little booties covering the shoes, offer varied services and not just carpets
I was told that the carpet cleaner would have coupons with him for the 2 hours of free house cleaning listed on the ad. He told me to call the Zerorez number, which I did. I was told they currently didn't have any coupons. Does this sound a bit like a run around? I hope to receive my coupon soon. Name removed
loved the way the carpets turned out! pleasantly surprised!
Very good technicians. I like that my carpets stay clean for a long time.
The serviceman was very pleasant and worked very hard to complete the job
I have a lot of allergies, especially to chemicals and smells. I like that you use none. Your technician was great.
What your man eddy did for us was fabulous. It's the best cleaning we have ever had.
The tile and carpets look beautiful for the coming holiday season. Even the Persian carpet
looks so much better.
My carpets look great and the technician did a fantastic job!
Honest, no additional charges. No detergents on carpet. No pressure to add extra items. Coupon. Friendly
Efficiency of employee and the quality of service. Carpet looks great and we would defineltly recommend zerorez to our friends and family.
The end product looks great. However, getting through to you on the phone was frustrating. I was first told I was third in the que and then I was told I was ninth. After being on hold for 23 minutes I hung up and tried a bit later.
Clean, kind personnel, great product that doesn't leave soup behind or crunchy carpet!
clean friendly staff, good end result

The dispatcher didn't make proper notes (although charged me) on my home being on a third floor, so the carpet tech had to leave and come back with the portable attachment several hours later in the day. Although I was grateful to the carpet tech for making sure I was taken care of, that was still my time and lost wages from work due to the screw up.