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based on 31533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I think the person who cleaned my carpets was very nice and helpful. However, I noticed that if there were places that didn't seem as clean, I had to ask him to try again to see if it would come cleaner. He did, but only where I had to specifically ask. And in repeating some cleaning in spots, it did come a bit cleaner. I just wished i had mentioned in it more than in one/two places or that he would have noticed and done so on his own. Also, it is apparent in my carpet, lines or streaking, especially at dusk and dark. It's as if the cleaning was done well in some spots and not quite overlapping in repeated strokes. So the effect is clean strokes with dirtier strokes, like when you vacuum and see the fibers in different directions. Except that is not the case, it's just dirtier carpet next to clean carpet, which should have come out because the carpet next to it is cleaner. I was a bit disappointed because I thought it perhaps was the fiber in different directions making that streaking, but as it got dusk and evening it was very much apparent. I like the job done over all and used Zerorez because of a refferal, however, I wish the technician had noticed the streaking effect and made an effort to clean that better before he left.
I was very pleased with Rick's service last Friday. The carpets look wonderful.
Better prices
I was very impressed with our service technician, Mason. He called to tell us he was on his way, he wore protective covers on his shoes, and he put wall guards on the corners where the hose might come in contact. Other carpet services I have used did none of that. So, overall I was very impressed! The carpets look great and I appreciated Mason's advice on protecting our carpets, especially the high traffic areas. I will absolutely recommend Zerorez, and I will continue to have my carpets cleaned by Zerorez.
The carpets are always amazingly clean when you finish with them. And because they are so clean they look great for a long time with just regular vacuuming. Your employees are very professional and do a great job.
you delivered what you promised.
Jim Vance was amazing in every way...He showed genuine care & concern, high skill, etc. and Is agreat asset to your company. Lisa Fullmer
The tech was very informative about the problems we had in our home and then gave us the option to pay the extra to correct them or just replace the carpet. We appreciate him being honest with us. We will definitely have Zerorez back when the remodel is done.
Thanks.
fast and reliable
No chemicals. The fact that I was able to get an appointment when I wanted it. Having the technician call when he was on his way and the fact that he arrived when he said he would. This was my first experience with your company and I am happy so say it was a good experience. Thank you.
Cleans great
They are natural and safe, but they still work.
You did not remove a large spot and I paid extra to have it removed. It is worse now than before. Very disappointed.
Your technicians were on time, and worked hard. My carpets look great!
They do an excellent job cleanning and the service is friendly and prompt.
Our carpet and tile both look brand new.
Professionalism and quality of work
I was thinking that I may need to replace the carpet on my stairs but after you came and did such a fantastic job the look almost brand new!
I couldn't believe how fast friendly and eficient Chris and (I forgot) where. Not only did they do a marvelous job but they interacted with me, pointing out things ane makeing sure I was happy with their service.
Name removed
The carpet technician was not professional, to begin with, he knocks on the door and just stands there. No introduction, explanation of what he will need to see, nothing. I pretty much just had to assume what he was going to be doing, and ask questions, and hope that I asked all the right questions because he explained very little, and that was even after I asked several questions. He was not thorough, in fact I told him he could prop the gate in the backyard open to make it easier for him to get in and out to clean, and after he left he left the gate propped open, and the back door to my home wide open. I discovered this hours later after my neighbor came over to tell me that my dogs were roaming the neighborhood, and later that night my husband came home and was in the backyard, and discovered that the carpet technician had left the door, including the screen door wide open, as well as all the lights on. I could be somewhat forgiving if my downstairs was not a mother in law apartment which we were renting out, and have not been using. I mentioned this to the technician, and that I would not be going down there for a couple days. After mentioning that, I would have expected him to at least mention, that he left all the lights on and the doors wide open. I looked at the carpet today, and the little time he was down there, and the look of the carpet indicates to me that he did a minimal job cleaning. The carpet still smells bad, and has a dirty look to it. I would think it would take longer than just vacuuming, because that is what I witnessed him doing. He even charged me for the landing at the bottom of my stairs which is smaller than a closet(which are free of charge), and charged a whopping 15 bucks for 12 square feet or less without even explaining it was an extra charge, I assumed it was free because the closets were free. I am very dissatisfied with the job he did, as well as the approach he took. I have used Zerorez many times in the past, and my husband has many rental properties we have also used your company for. In the past we were very happy with the results, after this experience, we will not be using your company any longer, unless Zerorez makes an attempt to make it up, and actually get our carpets clean. and will definitely tell others about the awful experience we had.
That there's no harsh chemicals or detergents used. Thank you!!!
My carpets look great.
I really appreciated the politeness, thoroughness, and good job of your technician, Jesus.
I had some issues that needed to be dealt with and he was most helpful in working through them.
Great job cleaning the carpets and great guys doing the work. A+
The people were professional,friendly and courteous. My carpet looks great. Thank you!
Chemical free cleaning
cleans without the residue
my carpets look like brand new again!!!
How dedicated your company is to making things right.
Explanación of how the cleaning works, especially for the stains.
I have used you before. You always provide great service and are very professional. My carpets turned out very well. I did have my whole house cleaned this time, but I am not happy about the $150 min. to come to Heber. I have used you in the past for just high traffic areas. Thank you for your service.