What our clients think of us!

I like the carpet cleaning technology that doesn't leave any soapy residue.

Professional, went the extra mile, friendly, and removed all the stains we had!!

Chris did come back to re-do some spots. But the "puddling" spot that wasn't there before the initial cleaning is still there. There was not very good communication about getting a refund for the January deal. I suggested that he clean about 6 stair instead, which he did clean, but not very well. I just wasn't impressed.

My floors look AMAZING!!!!

The job gets done in a timely manner and the carpet is completely soaked.

prompt, friendly service. carpets look great!! you accomodated our need to have the carpets cleaned over the weekend not to interupt our office business Mon - Fri, that was a BIG help, we moved right back in on Monday and business as usual.

thanks again,
Jim Wankier

The carpet smelled so good and the professional doing the carpet was so nice and so friendlyl and helpful

Your technician spent almost 10 minutes trying to up-sell me on EVERYTHING! Your service was great, but I did not appreciated having my time wasted when I already knew what I wanted.

After showing the Zerorez representative the three areas to be cleaned, I asked for an estimated time to complete the job. "About 1 hour 20 minutes" was the response. I saw him several times standing in the middle of the rooms texting on his cell phone rather than working. He took over 2 hours 30 minutes to complete the job. When I pointed out some areas that did not seem to be cleaned well, he indicated that was the best he could do. I asked him to go over the areas again, and once he did, the areas were cleaner. I also asked for some spotter and he indicated the trucks were rotated so he didn't have his normal truck and he didn't have any spotter. Shouldn't all trucks have spotter? Overall, he was a nice guy, but it seemed that he gave me one excuse after another and one of the areas looks only marginally better than it did before he arrived. I am not impressed with the lack of quality work and with the extremely long time taken to perform shoddy work.

This was the first time we used Zerorez and I think that you did a great job. The Technician was very friendly!I heard about your services on KSL ($25 per room and a vacation voucher.) We still have not received the vacation voucher. I hope it comes soon, I would like to use it for my birthday.

Jesus was very professional and helpful. He was on time and explained everything carefully and did a very good job of cleaning our carpets.

I especially liked your technician Esaias. He was friendly and thorough and left every area very clean. The last time I had Zerorez I was not as satisfied and decided I would do it myself from then on. I don't think they used that machine that scrubbed the carpet first and I had to have them come back and do some things over and it still didn't work. This time though, all the areas were clean, even the very dirty footpaths and so I would definitely have Zerorez back, especially if I could have Esaias again.

Jordan was awesome,proffesional and a hard worker.Everything met our expectations and the price was resonable.Zerorez is know our only carpet cleaning company.

Friendly service with capable hard working servicemen who do an excellent job and listen to concerns. Reasonably priced. Great system, my husband was in the floor covering business for years and this is the only type of cleaning he would use on our carpets.

Fast. Use green products. Technician was friendly. Cost was reasonable.

I wasn't informed of my carpet being left unprotected after the service was completed until the technician was here. He offered to reapply protectant while he was there, but the cost ended up being twice the quote we were given. I don't like charges like that being thrown at me last minute. It should have been explained and offered over the phone when I made the appointment.

I felt like the carpets are very clean and dried quickly.

The cleaning job looked great our carpet looked much better. Even spots we didn't think would come out, came very clean. Jim was fabulous. Even though he had to work on a Friday evening, he was happy as could be and did a great job. The carpet was not crunchy when it was dry.

The service person was extremely helpful and friendly. The cleaning process made my carpets immaculately clean, and the service was fast and efficient.

Did a great job with cleaning vents

No soap used

I was happy with the job done on my carpets. They took much longer to dry than I expected but they look nice. When I talked to Anthony (the carpet cleaner), I asked him about the voucher that was part of the January special advertised on the radio and he said I would receive it by email. I mentioned when I called to schedule my carpet cleaning that I wanted the January special--I thought the voucher for the get-away was included. He said he would have that emailed when he got back to the office. I hope this can still be awarded as part of the cleaning service. Thank you.

service was well done and the techs were professional.

Jim was very professional and cheerful. He did a fine job with a carpet that had some problems. I have already told friends how pleased I was.

quality service and very professional workers

After the technician finished (my wife was home and I was at work), I returned home to find a job that was only slightly better than my wife normally does with a Bissell cleaner. This and the fact that the technician told her she had to pay $15 extra because we had a landing on our stair case was way off base. Especially after I had already agreed to pay an extra $25 for the stairs after buying into your radio advertisement that each room was only $25.

Why would a company with a quality product such as your own stoop to such low measures at to attempt petty bickering over things such as a landing on the day of service? I though we had a contract at the time I completed the phone call and ordered service. Isn't it YOUR responsibility as an experienced and professional vendor to point out that stairways with landings are extra at the time the order is placed? I think so.

Finally, as I mentioned earlier, the carpets were not adequately cleaned after the first visit. It wasn't until the technician returned the second day that an adequate job was done and the carpets were cleaned beyond what would be expected from an amateur.

Tile is not very clean -- it looks splotchy. My baseboards are all scratched up (good size gouges) where the machine went by to clean the tile. My stainless steel appliances have splashes on them from the tile machine that will not come off. My scheduled appointment was between 3:30 - 6 PM. The tech came at 6:20 and didn't finish until 9:20 PM.

Extremely organized. Work was completed in a timely manner. Everything turned out very clean. Thank you.

Fast efficient and friendly. Your technicians are very well trained and knowledgeable about your product.

The water you use, the Zero rezidue left on the carpet, nd the fact that your guy explained everything step by step.