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based on 34287 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that there are no chemicals.
I also appreciate the quality of young men that come into our home and provide the service. They are thoughtful, polite, informative, and competent.
Your employees were great, and they sure made my living room look much brighter.
My family room carpet shrunk. I would have appreciated knowing this possibility before I had it cleaned.
There were a couple of areas that just weren't clean - the spots appeared after the carpet dried and I could see it in a different light. One high traffic area just inside my front door was equally soiled - part of it got cleaned and part didn't. After 24 hours there were still a few spots that weren't dry yet.
I have used Zerorez several times and I have been happy everytime. Using no soap leaves the carpet soft and dirt doesn't seem to adhere as quickly as with traditional cleaning methods. I had great service from Chris, and even though the appointment was quite late, he took time to be sure everything was clean and to my liking. Thanks!
I like the fact that you do not leave residue in the carpet. This makes me feel the carpet is much cleaner
Good Workers.... Good Product.
I was impressed with Taylor Willnow, the young man who cleaned my carpets. Very personable and very professional. We will ask for him to come back.
Your representative / operator was very prompt, called about the timing of his visit, was courteous, friendly, clean, instructional, and invited/suggested other services but not aggressive or pushy. We would look forward to having him be our serviceman in the future visits that we request. The job was done thoroughly, without a hassle or mess anywhere and the carpets were taken care of very well. We appreciated the whole service. J and J
quality service and promises kept
The carpets seemed very wet after and took much longer to dry than the time that was told me (I was told 6-8 hours but it took about 14hrs). Also, the technician smelled very badly of smoke, which I didn't appreciate AT ALL because I have 3 small children, and the reason I chose zerorez was because I try and avoid chemicals and toxins in my home so it was a bit silly to have safe carpet cleaning done when the technician dragged smoke smell throughout my home :( (my carpets looked really great after, this was just the negatives of the experience).
Great service and very knowledgeable but not pushy.
I couldn't believe what was done to clean up an 80 YO antique sofa and chair.
Did a great job and was quick and professional.
Got out the spots. Quick and efficient
Minimal time for carpet to dry and friendly and conscientious employees
I was promised a voucher for 2 free hours of cleaning. I asked the service man about it and he said that they were out of them right then, but that he would make sure the cleaning service sent me the voucher directly. I have not seen it as of today. 11/30/13
Friendliness, and the efficient way they cleaned my carpets and upholstery.
It took the pet smell away.
Fast and clean
Very friendly, on time, and seemed to really care about his job.
I Feel That You Do A Good Service. My Only Complaint Is That I Feel The Extraction Service Is A Bit Expensive At $75 A Bucket.
USUALLY CLEAN-UP WELL.
I love what you are able to do with my carpets, but I do not like paying so much for it. The service man gave me a price and I told him I did not want to pay that much. He asked me how much I was willing to pay and then he went with that price. It seems that you give a high price and will let people pay that much if they don't counter with a different price.
Be more specific on your radio advertised and telephone tile rates. When you did my daughter's home, the single rate of a dollar per square foot turned out to be three different rates. She said she wouldn't use you again. I recommended you and paid for the service as a gift to her. Bad expensive choice.
YOUR SERVICE WAS AMAZING! I had company that evening so was in a panic when you said you could not be there until later in the day. Your service man was able to get there before noon , however, and did an AMAZING job. My rugs have never looked so good after a cleaning . Thank you so much.
Well trained employees. Good prices. Excellent results.
I will never use anyone else ever again! Your service is the best around, giving my old carpets new life! And the men that come to my house are respectful and very helpful! Thank You So Much! You do more than I could have hoped for and saved me money besides. Thank you again, Jace!
Your technician Jace was very courteous and professional. Did a great job!

My carpets dry quickly and look great after you clean them