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based on 31533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Bill,
I'm a little late responding to you but I think we have already set an appointment to get back and reclean the areas of concern. Don't worry, it will be done!
That you do not use chemicals
The guy was very friendly and knowledgeable. The carpets looked like new when he was done!
Thanks Leann! Mason was your technician - you can ask for him next time!
The serviceman explained how your system works. I also really apperciated that he wore booties to cover his shoes. That shows respect of a person's home, to me. Thanks so much for the good work.
Thanks Ashley!
I agree. I love that we wear booties too.
Friendly, clean, efficent people coming to my home. Answered my questions. Did a spot clean for me on a new carpet. Thank you.
The technician was knowledgeable, professional, and thorough. He got spots that I forgot to tell him about when we did the walk-thru. The cleaning was well done. I am thrilled with the service.
Thank you Heather!
Jim is one our most thorough techs and he is a real professional.
I like the approach of the advertising and customer service oriented company
Prompt and knowledgable service. Both men represented your company and product well. They did a super and through job. Just wish it wasn't sooooo expensive for us this time.
Our commercial carpets hadn't been cleaned in years and Zerorez made them look new again.
Thanks!
Scheduling was accurate.
Knowledge of service people was excellent.
Service people were friendly and attentive.
Job was done quickly/efficiently.
No chemicals.
Thank you John! Anthony is a very knowledgable technician. I'm glad your experience was up to both of our expectations!
I called anticipating getting the offer I heard on the radio for $25.00 per room, but as it turned out I had to pay much more---I was told I had to do two rooms, then there was a $9.00 "water disposal fee", plus I was to have received a voucher for a 2 night 3 day vacation, which I have not yet received, so I was a disappointed on those things. I needed the room cleaned, and we had cleared out the furniture on the second room so we went ahead with it, but I was less than pleased. Then I was told that in order for the spots to be guaranteed we needed to put the spot thing over the carpet, and another $25.00 So it just seemed like it He did clean the opening to one of my rooms that I had cleaned last time, that the spot had come back on, and I appreciated that. I just wish I would have known the other things up front.
I would still like my certificate please
Elaine,
It is true we do have a minimum amount of rooms to clean. But it is only 2 rooms so we feel we are reasonable in the amount. Your voucher should have been given to you at the time of cleaning but i'll get it out in the mail today. I'm sorry about not having it ready for you.
Just for clarification, that $25 per room includes pretreating, cleaning and sanitizing. If stains do not come out during the initial cleaning, more aggressive actions will be taken at our customer's option. Those extra steps do have additional costs due to the extra labor involved. I hope that helps explain it better.
No soap or residue left in the carpet
knowledgeable technicians
Punctuality, professionalism and good service.
Thanks Tenzin!
The carpet looks good when the job is complete.
Good service when I called and the guy that came out. Very nice and I didn't feel like he was pressuring me into additional services that I did not want
Thanks Natalie! We appreciate your feedback!
Very green, felt like my home was clean without chemicals
Alex was neat and profesonial! The service was amazing and the carpets look great!
Professionalism of all the employees. Rick, our technician, was very personable and efficient. He did a great job and we'll use Zerorez again, largely because of him.
Carpets look awesome. Your representative Jordan was very thorough and knowledgeable.
How well it works
Profession service. Neat and tidy in their work. Everything was cleaned up in their work area. Most of all the carpets look and feel very clean.
I like the concept of "no residue" build up after cleaning the carpet. I guess time will tell, but right now the carpets look clean and fresh.
Tile grout does not look any better. We asked technician if our grout was cleanable or not. We would have understood if it was not able to be cleaned. He said he had seen worse and it would clean up no problem. Tile is clean but grout looks the same. Very expensive service to have our tile cleaned.
Rick did a fantastic job. I feel like he listened to how "I" wanted the appointment to go and he offered prices and services available in a friendly knowledgable way. :).
I was amazed at how clean the carpets were after your service. There were dirty spots I didn't expectat to see clean again--but your system got rid of them. Granted, some small areas had a hint of stain left, but that's after years of being ground in. A-mazing! Your technician was friendly, knowledgable and enthusiastic about the company.
The service that I have received has been excellent. My carpets haven't looked this good since they were new.
Very thorough, prompt, polite and courteous.
Through work and clean-cut, polite workman! Carpet looks so much better.
Also, the carpet dried very fast!
We have always been treated with respect. Zerorez has never failed to make sure we are happy with their work.
Regarding your invoices #52907 and 52908. Our agreement with ZeroRez was that all organic material (dirt) would be removed from the carpet. There is still some dirt in the carpet at doorways and the more heavily used hallways. I determined this visually then by spraying carpet cleaner on the cleaned carpet in those areas and wipeing the areas with a clean towel. Significant dirt was evident on the towel. I would request that those areas be looked at by one of your reps and additional cleaning be performed the next time a truck is in the area. This is not a great big deal and most of the carpet cleaned looks really good. Payment for these invoices is being sent today. Thank you. First name removed Jacobson Phone number removed.