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based on 34287 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Adam, your cleaning man was very presentable, courteous and did a thorough job of cleaning my upstairs carpet areas, one sofa and a large woll area rug. The result of all his work was very satisfactory.
Liked that there was no residue left on the carpet and that there were no chemicals used
great results good costumer service, friendly technian
We love that Zerorez arrives professionally, explains what their plan and process is, takes time to fully understand your concerns and then handles the job quickly and with great results! No residue left behind, stains gone and the carpets fresh, clean and soft! I will definitely recommend Zerorez services to anyone!
Great tech. Did a great job. Very friendly.
They did a great job cleaning the carpet. The technician was friendly and knowable.
We have used Zerorez multiple times and have been impressed with the quality and professionalism of the crew. They are on time, within the time frame they give you and work hard to get on their way, yet are detail oriented.
Carpet looks great. Great customer service. Eddy and Jake came back and handled the tough spots that I thought would no come out.
Your promptness, efficiency, courtesy, and professional demeanor.
All went well!
Good service and product. More communication before the visit is needed.
Even though you said you called with a reminder, I have no record of one on either phone. I scheduled way in advance and yes I requested an afternoon appointment, 6:00 PM is way too late!!!
Our carpet looks so much better! The representative was efficient and personable; gave valuable advice regarding the way to keep our carpet clean longer etc.
My carpets came out very nice and the company promptly took care in resolving customer service issues. Thanks!
I like the friendly service tech that did the work, and I am very pleased with how my carpet looks now that it is clean!
Rick was very professional and did an excellent job!
YOU WERE ON TIME AND DID THE CLEANING IN A PROFESSIONAL WAY. THE TECHNICiAN EXPLAINED HOW ZEROREZ WORKS AND WAS POLITE. HE MADE SURE WE WERE HAPPY WITH HIS WORK. I THINK I WAS CHARGED FOR AN EXTRA ROOM AND YOUR COMPANY IS FOLLOWING THROUGH WITH THAT. I WAS HAPPY WITH THE SERVICE.
I liked how the cleaner explained the process and suggested options but didn't make me feel pressured into adding more services. My carpets look great!
Your representative was very polite and did an excellent job in cleaning our carpets. We had one very bad stain that I was concerned about being able to erase. I cannot see where it was any more. Thanks for your service.
There when promised. Personable service. Not pressured.
Good service, carpets look great.
Fast. Easy to set up the appointment. No hassels. Friendly employees.
My carpet looks cleaner than after any other carpet cleaning, even though it is at least 15 years old. And, like the name says, there is no residue. Also your technician was extremely polite and concerned about doing a good job for me.
The fact that the first cleaning person couldn't get here on time was a problem for me. He was supposed to come on Saturday at 3pm but I didn't hear anything until after 6pm and he wasn't able to get to my house until 8:30pm or later. He asked if I wanted to reschedule which put me in a quandary - all my stuff had been moved into one room and I couldn't live like that indefinitely. I asked and he agreed they could have someone at my house on Monday afternoon. The second cleaner came earlier than we had made the appointment for, so I wasn't home until he was through and loading his equipment into the truck. The carpet looked pretty good, but the next day I could see there are still spots in the living room. I would like it if someone can come out and do more work on those spots.
Very nice and knowledgable service technician. Affordable price and great job on cleaning our carpets.
Repeated professional service, carpets soft and quickly dry, spots don't come back, respectful scheduling
I really liked the way the carpet was cleaned and looked after it was done and the service was excellent Chris was the one who cleaned for us and he was very helpful and explained everything he was doing and why very well.
Friendly. Informative. My carpet looks good.
Professional, thorough
I like that the cleaning is done quickly and that the rugs/carpets dry quickly. I like that there is no odor or chemical smell afterward.