- Phone: 801-288-9376
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31533 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Was disappointed that the "punch" stains didn't come out of my white sofa...so I took it upon myself and washed the cushion covers by hand and managed to get the pink stains out.
We were quite satisfied. There were a few spots that needed redoing, and the adjacent tile floors where the hoses crossed were left with a residue.
About 5 months ago we had you come and clean our carpets...this experience was not good. We had to have your guy come back and re-clean the carpets and then it seemed that they did not stay clean for very long. All of this was a big disappointment! When your person call last week to schedule a return, I told her of my previous bad experience. She asked to let you come back and clean 2 rms. for no charge. I agreed and was pleasently surprised with the great service and cleaning job we received and will now recommend Zerorez without reservation.
I liked how my carpets looked and felt after the cleaning. This was my first time using zerorez and won't be my last:)
Very easy to work with. I haven't had the service yet, but certainly look forward to clean carpets done by friendly fast people.
Friendly service, great product!
No residue, carpets were not soaking wet when done, looked great, technician easy to work with
The guys came were friendly and professional. I love how my carpets look.
I liked how your company cares about my house with all the steps they take to make sure nothing gets dinged up, like the corner guards for the walls and the foam blocks under the furniture and the shoe covers that your technician took on and off every time he came in and out of my house.
Your prices are expensive! Even with a discount, we feel it is out of our price range.
David was very thorough and spent extra time on areas that needed it.
Both gentelmen were very professional. They put on the footies everytime they came into the house. They made sure to protect our property from any damage with the hoses. They did a fantastic job with the air ducts and also with cleaning the carpet. I definitely would recommend Zerorez to my family and friends. Thanks a lot for a good service.
my carpets looked good
The strip of carpet under my make up cabinet was not cleaned the carpet strip under two of my doors was not cleaned overall I was happy but disappointed that my carpets looked great and the those strips of carpet were filthy they also did not lock up when they left my home. I would use your service again and just be more specific about those areas and meet them when they were done to make sure my house was secured.
Overall, I was happy with the service. My only complaint is that is seemed pricey. As I have looked around after the service, I have found companies who clean carpets for significantly cheaper with similar claims (no residue, quick drying, etc.) The technician who came out however was friendly, knowledgeable, and did a good job.
I thought the man that cleaned my carpet was very educated. It was by far the best experience I have ever had. I will definitely be using this company again!!!
the young men was very good. the office was great too.
How quickly the carpet drys and how clean the carpet looks.
Fast Service, extremely nice customer service,
Carpets and furniture were clean
price, contact and scheduling was easy
We normally love the cleanliness and thought that no chemicals go into this cleaning.
Fast dry time. Friendly, patient technicians. Good cleaning technology. Good results.
The product was good and the service was excellent.
Attn. Name removed
I called to get some clarification on the charges and was told someone would call back and have never heard from you
Also the service man was to be at our home 9-11. He did not arrive until almost 1:00. He was goo but charged us more for the area I had already explained to the person who took the order. I did call and give measurements to someone. She said they would call back and I have not hear from anyone.
Your machine froze up and my carpet was half cleaned. The appointment should of only taken 45 minutes took over two hours the Technician had to come back and finished which took another hour. Not looking for a discount or anything else some type of compensation would of been nice for the inconvience. Spent my whole day off getting the carpets cleaned.
Your associate that did the job was very professional with his work and his personality was very polite.
I thought David did a great job on our tile. It looks great. He was meticulous.
And answered my questions. Thank you David.
Name removed
They work!!
Professional technicians in dress and manner.
ability to complete service in a timely manner. This was a large area that was serviced, glad it didn't take all day.