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based on 31533 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very efficient, Good clean carpet knowledgeable serviceman.
They work!
Drying time took a day, not 4-8 hours. And I still can see dirty areas that I believe could come clean.
Carpet was very clean and felt nice and soft. No crunchy feeling like other times with other companies. Felt like new carpet again.
Excellent work and customer service
We very much appreciated the fast, friendly, and efficient work ethic provided. The tech was very helpful with other ieas that would help our carpet, as well as resources for us to check out. We was very curteous and thoughtful of our needs and very friendly. We appreciated his input and the carpet looks absolutely wonderful.
Very Professional, methods used to clean carpets beat anything I have used before.
It was a quick service with great results.
Fast, and carpet dries fast! Makes carpet and furniture look new again!
Thank you Billie! We appreciate your feedback!
i like that you don't use chemicals. I like that your technician uses covers on his shoes to walk on the carpet.
I appreciated the service experts introducing themselves when they arrived, shaking my hand. They were friendly and professional.
Mason was your technician and he is real Pro! Thanks Alexia!
Although the service was only 36 hours ago, it appears that the quality of work was excellent. Isaias, the technician, was a complete professional; good communicator before and during the cleaning, punctual, capable and pleasant. A very good experience. Thank you.
competence of technicians who do the service, their courtesy and promptness in arrival.
Jarom is one of our Team Leaders and really knows his stuff. Thanks for the response James!
Looks like new when you're done!
Technician was very friendly. Carpets looked great when he was finished.
Friendly, ontime, did a geeat job.
We have used Zerorez several times. Our carpets look great. The service is also great, everyone was very friendly.
Thanks Brooke! David cleaned for you this time and he said, your welcome!
Our technician Adam was very informative and took great care if our needs and questions. I am very happy with the job he has done! I definitely will recommend zero res to my family and friends! Thank you!
Just ask for Adam next time, he'll be excited to see you again!
On time, your service guys were polite, efficient, not pushy trying to upsell and did a great job.
The carpet looks great after cleaning, and the technician was very friendly and professional .
Someone came over and redid the bad tile cleaning. My baseboards are still scratched -- he offered to repaint, but we will do it. I had to have someone else come over to fix the stains on my stainless steel appliances.
Kent,
I double checked with the stainless steel refinisher and we did pay for that. I have a guy ready to do the baseboards if you say go. I would prefer that we take care of it since it was our fault. We do make mistakes and will always make sure that we make it right.
Been very pleased over the years
I feel like your Valentine Special is a scam. The voucher I received requires me to pay money and give my personal contact information to someone I don't even know - in order to even find out where and when these opportunities are available.
Sounds like a Gephart recommendation means nothing. I am very put off by this. I would have had my carpets cleaned anyway - I did not like being scammed.
We have personally used the vouchers and they are not a scam. Their website tells you what cities are available without having to pay anything. The company who does the vouchers does require your name, phone number and address. But so would any hotel. We wouldn't use them if they were a scam.
I originally called after hearing the special of $25/room on the radio. I called twice that very day and the phone rang and rang and went to voice mail. When I called the next day, the girl told me that that deal was off! Now I had to pay $29/room! Although I was taken aback, I arranged the appointment on the phone anyway. I specifically asked if there would be a charge for anything else once the serviceman arrived. She said, "no". After the cleaning (which was very professional and well done), I was strongly encouraged to use the "protectant". That added $130.00 to my bill which I was told was a "deal". I think the protectant is overpriced and full disclosure at the time the appointment was made would have been appreciated. Also, the "perk" of the vacation voucher was less than I expected given the processing fee, room tax and selection. I doubt we'll even use it.
Cathy,
I'm calling you today. I'm going to honor the $25 since you tried so hard to get through to us. I'm glad Jarom did such a great job for you!
I so appreciated that Morgan explained what was happening as my carpets age and what they would look like - I also liked that it did not take too long to dry. The carpet looks as well as it can for the age it is.
Technician was friendly, honest, and worked quickly and efficiently.
Clean and leaves no odor. Makes my whole home feel clean.
worked great, the technician Jarom was very professional, friendly, worked hard, I appreciated his work.
Everything is so clean and the staff is so nice and knowledgable.
Were knowledgeable, friendly, and did a great job.