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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The scheduling of the appointment was a huge mess. I had almost 4000 sq. feet that needed to be cleaned along with some couches that hadn't been cleaned in at least 3 1/2 years. When I scheduled the appointment I explained that I would be flying out the day after with my entire family so I needed a morning appointment because it would take a long time. I also received an email saying I would be contacted two days before the appointment to go over the time of arrival. No one called me. On the day of the appointment I tried to call at 7am. The recording said business hours started at 7am. I left a message. No one answered until 8am. When I mentioned my appointment I was met with the stunning reply that they did not have my appointment scheduled. While they later figured out I did have an appointment, they didn;t have they tech scheduled until 3pm. I had already moved all my furniture and gotten the house ready (a Hurculean effort with 5 children ages 2-13) so I continued with the appointment but my tech wasn't finished until almost 9pm. While the tech did good quality work and I tipped him well, the scheduling was so awful I hesitate to schedule Zerores again. Overall, will the tip I spent $1000. I would expect better service than I received. While the PR rep did call to apologize, no offer to discount the service for the inconvenience was made and I never received the two hours of maid service I was promised in the advertisement on KSL and that I specifically requested when I scheduled the appointment. Very bad service.
No residue or smell afterwards. Carpets are soft.
Jesus was great. He described the services very well and did a great job on our carpet. We will have you back every month until the house his done.
be on time
Eliminate dirty spots on carpet.
The carpets were in such bad shape when we bought the house that we thought we'd need to replace them. We decided to give Zerorez a try first. The technician was professional and polite. The carpets came out much better than we expected. We are very happy with the results.
tell the customer that the carpet will be extremely wet for at least 10 hours. Also the idea that the cleaner won't even move a light coffee table not to mention a chair
customer service is ta top priority to me as I recommend people/companies in the "home" industry.
The technician who came out was very late on a Friday night. He did a great job and went the extra mile for us and I really appreciated that.
carpets are very clean, and carpets dry fast.
Word of mouth is the best form of advertising and I have not heard a bad word about you. That's why I decided to give you a try & and I came away very impressed. The technician told me that he had been working for you for only 3 months, but if I didn't know any different, I would have guessed he was a seasoned vet. He was professional, knew what he was doing and talking about, and, most importantly, did it well. Thank you and I look forward to having you back in the future.
We like the cleaning product and the reasonable price. We have used Zerorez many times and have been happy with their services. Jesus was the technician that cleaned our carpets lady week. He took the time to make sure our carpets were clean and that we were happy with the results. He was great and the mist polite. Thank you, Jesus.
Fair Price and Wool certified
The scheduling is horrible. Set a time and be there. You have a 4 hour window and are still 30 minutes late.
My wife took the day off work to be able to meet your scheduling. Due to your scheduling I had to leave work and wait for your cleaner to finish.
I trusted radio adds that endorsed your services and will be contacting them with my disappointment. At this point I will use another flood and suck carpet cleaner.
Kurt Last name removed
Phone number removed
The technicians are always very polite and focus on their work. My carpets always look great after they have been cleaned by Zerorez and it lasts.
The person who took my first call to inquire about costs was an idiot. Not only did he misquote the costs, but he did not offer any information about the process. This was my first time calling Zerorez and right off the bat I was not impressed. The tech who came to my house saved the tarnished first impression I had a was GREAT.
Fast and effective!
Great technician - he worked awfully hard to undone our "doggy" damage.
carpet does not feel sticky when dry
Very clean, employee was very nice, and explained everything.
Everything!!!
My carpets look great, and the technician, Adam, was very friendly and competent.
Professional and you get the dirt out!
Effective. Efficient.
Do a good job
I loved how there was no bad smell in my house after the carpets were cleaned. I also loved our Tech he was very good and did a great job!!
courteous technicians, no chemicals in carpet
No residue, efficient staff, the carpets look great!
I am a new home owner and just had my carpets cleaned before moving all my furniture in. I don't really have much to compare it against, but the technician (Alfredo)was very friendly, very much concerned that I approved of the job. The carpets look much better. No complaints.
Carpet looks fabulous! Almost like new again. Thank you!
I was surprised that the one room I had cleaned was considered two rooms! And to clean the couches it was way more then other places and wasn't that much of a difference! No too pleased with the pricing and I even waited for a deal to come along!