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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Lola,
Thank you for your comments! We'll keep up the good work.
Everything looks amazing when its done... I know the products are safe. I can trust that Zerorez will do the best job.
You are one the most expensive carpet cleaning companies in the area. I was grateful for the special deal you offered through the mailers otherwis3 I would not have used Zerorez.
Amy,
We do price comparisons on a regular basis to make sure that we stay inline with our market. Our last one (about two weeks ago) found that our room rate was $16 less than the largest national brand in our market. And $7 less than the second largest one.
I agree that we are not the cheapest ones out there. We offer something that no other carpet cleaner in the nation can offer - zero residue after the cleaning.
We should be the most expensive one just based on that but we want to offer an experience that everyone can afford; not just the elite.
Customer service was great (which was the first time) - friendly, caring and mannered.
Carpet looks great now. Thanks for coming back and correctly.
Thank you Jenny!
We have worked very hard last year on really bring the service to our customers and not just making them happy - but fans of our company. Thank you for using us again!
The carpets stay cleaner longer. Jesus was a friendly, hard working young man. Did his job efficiently and effectively.
Carpets looked great. Service man was VERY good and helpful.
Your technicians were extremely courteous, knowledgeable, prompt and thorough. Our carpeting turned out beautifully and we are very pleased with your service.
Erin,
Thank you for your feedback! I see your a VIP member - enjoy those perks over the next year!
Some sticky stuff was left in places on my carpet that I can't get up and it was not there before the cleaning.
Coleen,
We will be out no later than tomorrow to get that taken care of. Maybe we brought something up from below the carpet and as it dried it became visible. Either way, we are on it!
Thanks for the feedback Coleen.
My carpets stay cleaner longer!
I like that carpets are cleaned with no chemicals.
Adam was thorough in his work. My carpets looked new when he was done.
Adam was friendly with my small kids. They were fascinated by him and he was very kind to them.
I got really clean carpets for a reasonable price. I wasn't nickeled and dimed for extra stain removal.
Friendly, efficient service.
Everything!!!!!!
No chemicals
very professional techs. Went the extra mile and did a great job.
the cleaning process; Alex was nice to work with; no fragrance;
I have had other companies come to clean my carpet. They claimed they were just like zerorez only cheaper. My husband let them in because I wasn't home yet. When I got home the first thing I saw was chemicals lining my kitchen. GRRRRR. Needless to say my carpet was cruchy and with in a short time worse then ever! I love that zerorez does just that, leaves no rez no cruch! so there nothing left to attract dirt later!
very professional service and reps gave a little extra
Prompt service, friendly technician, a clean carpet.
I like the fact that it leaves no residue. My carpets will stay cleaner longer because of this.
Make sure carpets are clean in poorly lit areas if you are going to start cleaning after dark. Overall, a good job and the technicians were very good. Just have some areas that didn't come out as clean since it was dark by the time they arrived and I don't have good lighting in my living room. Little disappointing.
I like the fact that there is not a residue. The carpet where the cat left her mark is gone. That really impresses me!
The professionalism, courtesy and just a great job of cleaning my carpet!!
Coordinate better with tech and scheduling person.
It works! Carpets look new again, and even the old carpet looks great-miracle!
Done in a timely manner and good price
That there are no chemicals.
I've heard the ads on the radio offering "freebies" when you use Zerorez. When I asked about those, your sales rep, your cleaning techs and the customer service person on the phone had no idea what I was talking about. Eventually, the customer service person asked her supervisor who told her to tell me that those "coupons" are all gone. I continue to hear the same freebies offered, every day, all day. Either cut the commercials, or provide enough coupons/freebies to keep everyone happy.
That you don't use any chemicals in your cleaning solution.
Primarily, how well the carpets are cleaned. I like receiving email and voice mail confirmation and honoring the time promised; however, would prefer if the time was in a two hour window rather than a four hour window.
I like that my carpet stays clean after it has been cleaned. I like that it dries fast. Its the best carpet cleaning service that I have used.