Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 8, 2013 — Rated 10 out of 10 by L.D.W. Zerorez Salt Lake City
What do you like about our products and services?

I like that my carpet stays clean after it has been cleaned. I like that it dries fast. Its the best carpet cleaning service that I have used.

Response from Zerorez Salt Lake City:

Lola,

Thank you for your comments! We'll keep up the good work.

Report a concern   March 8, 2013 — Rated 10 out of 10 by Tiffany Kasteler Zerorez Salt Lake City
What do you like about our products and services?

Everything looks amazing when its done... I know the products are safe. I can trust that Zerorez will do the best job.

Report a concern   March 8, 2013 — Rated 8 out of 10 by A.O. Zerorez Salt Lake City
What could we do to improve?

You are one the most expensive carpet cleaning companies in the area. I was grateful for the special deal you offered through the mailers otherwis3 I would not have used Zerorez.

Response from Zerorez Salt Lake City:

Amy,
We do price comparisons on a regular basis to make sure that we stay inline with our market. Our last one (about two weeks ago) found that our room rate was $16 less than the largest national brand in our market. And $7 less than the second largest one.
I agree that we are not the cheapest ones out there. We offer something that no other carpet cleaner in the nation can offer - zero residue after the cleaning.

We should be the most expensive one just based on that but we want to offer an experience that everyone can afford; not just the elite.

Report a concern   March 8, 2013 — Rated 8 out of 10 by J.T. Zerorez Salt Lake City
What could we do to improve?

Customer service was great (which was the first time) - friendly, caring and mannered.
Carpet looks great now. Thanks for coming back and correctly.

Response from Zerorez Salt Lake City:

Thank you Jenny!

We have worked very hard last year on really bring the service to our customers and not just making them happy - but fans of our company. Thank you for using us again!

Report a concern   March 8, 2013 — Rated 10 out of 10 by Neil Yerkes Zerorez Salt Lake City
What do you like about our products and services?

The carpets stay cleaner longer. Jesus was a friendly, hard working young man. Did his job efficiently and effectively.

Report a concern   March 8, 2013 — Rated 9 out of 10 by K.S. Zerorez Salt Lake City
What do you like about our products and services?

Carpets looked great. Service man was VERY good and helpful.

Report a concern   March 8, 2013 — Rated 10 out of 10 by E.D. Zerorez Salt Lake City
What do you like about our products and services?

Your technicians were extremely courteous, knowledgeable, prompt and thorough. Our carpeting turned out beautifully and we are very pleased with your service.

Response from Zerorez Salt Lake City:

Erin,

Thank you for your feedback! I see your a VIP member - enjoy those perks over the next year!

Report a concern   March 8, 2013 — Rated 6 out of 10 by C.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Some sticky stuff was left in places on my carpet that I can't get up and it was not there before the cleaning.

Response from Zerorez Salt Lake City:

Coleen,

We will be out no later than tomorrow to get that taken care of. Maybe we brought something up from below the carpet and as it dried it became visible. Either way, we are on it!

Thanks for the feedback Coleen.

Report a concern   March 8, 2013 — Rated 10 out of 10 by S.H. Zerorez Salt Lake City
What do you like about our products and services?

My carpets stay cleaner longer!

Report a concern   March 7, 2013 — Rated 10 out of 10 by H.E. Zerorez Salt Lake City
What do you like about our products and services?

I like that carpets are cleaned with no chemicals.

Report a concern   March 7, 2013 — Rated 9 out of 10 by J.D. Zerorez Salt Lake City
What do you like about our products and services?

Adam was thorough in his work. My carpets looked new when he was done.

Adam was friendly with my small kids. They were fascinated by him and he was very kind to them.

I got really clean carpets for a reasonable price. I wasn't nickeled and dimed for extra stain removal.

Report a concern   March 7, 2013 — Rated 9 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

Friendly, efficient service.

Report a concern   March 7, 2013 — Rated 10 out of 10 by S.B. Zerorez Salt Lake City
What do you like about our products and services?

Everything!!!!!!

Report a concern   March 7, 2013 — Rated 10 out of 10 by D.H. Zerorez Salt Lake City
What do you like about our products and services?

No chemicals

Report a concern   March 7, 2013 — Rated 10 out of 10 by L.G. Zerorez Salt Lake City
What do you like about our products and services?

very professional techs. Went the extra mile and did a great job.

Report a concern   March 7, 2013 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

the cleaning process; Alex was nice to work with; no fragrance;

Report a concern   March 7, 2013 — Rated 10 out of 10 by Mindy. Holm Zerorez Salt Lake City
What do you like about our products and services?

I have had other companies come to clean my carpet. They claimed they were just like zerorez only cheaper. My husband let them in because I wasn't home yet. When I got home the first thing I saw was chemicals lining my kitchen. GRRRRR. Needless to say my carpet was cruchy and with in a short time worse then ever! I love that zerorez does just that, leaves no rez no cruch! so there nothing left to attract dirt later!

Report a concern   March 7, 2013 — Rated 10 out of 10 by Frank O'Verfeilt Zerorez Salt Lake City
What do you like about our products and services?

very professional service and reps gave a little extra

Report a concern   March 7, 2013 — Rated 10 out of 10 by Stayner/Susie Landward Zerorez Salt Lake City
What do you like about our products and services?

Prompt service, friendly technician, a clean carpet.

Report a concern   March 7, 2013 — Rated 10 out of 10 by C.D. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that it leaves no residue. My carpets will stay cleaner longer because of this.

Report a concern   March 7, 2013 — Rated 8 out of 10 by S.J. Zerorez Salt Lake City
What could we do to improve?

Make sure carpets are clean in poorly lit areas if you are going to start cleaning after dark. Overall, a good job and the technicians were very good. Just have some areas that didn't come out as clean since it was dark by the time they arrived and I don't have good lighting in my living room. Little disappointing.

Report a concern   March 7, 2013 — Rated 10 out of 10 by G.B. Zerorez Salt Lake City
What do you like about our products and services?

I like the fact that there is not a residue. The carpet where the cat left her mark is gone. That really impresses me!

Report a concern   March 6, 2013 — Rated 10 out of 10 by Tami Davis Zerorez Salt Lake City
What do you like about our products and services?

The professionalism, courtesy and just a great job of cleaning my carpet!!

Report a concern   March 6, 2013 — Rated 8 out of 10 by M.G. Zerorez Salt Lake City
What could we do to improve?

Coordinate better with tech and scheduling person.

Report a concern   March 6, 2013 — Rated 10 out of 10 by Jenny Allred Zerorez Salt Lake City
What do you like about our products and services?

It works! Carpets look new again, and even the old carpet looks great-miracle!

Report a concern   March 6, 2013 — Rated 10 out of 10 by L.W. Zerorez Salt Lake City
What do you like about our products and services?

Done in a timely manner and good price

Report a concern   March 6, 2013 — Rated 10 out of 10 by C.S. Zerorez Salt Lake City
What do you like about our products and services?

That there are no chemicals.

Report a concern   March 6, 2013 — Rated 7 out of 10 by N.H. Zerorez Salt Lake City
What could we do to improve?

I've heard the ads on the radio offering "freebies" when you use Zerorez. When I asked about those, your sales rep, your cleaning techs and the customer service person on the phone had no idea what I was talking about. Eventually, the customer service person asked her supervisor who told her to tell me that those "coupons" are all gone. I continue to hear the same freebies offered, every day, all day. Either cut the commercials, or provide enough coupons/freebies to keep everyone happy.

Report a concern   March 6, 2013 — Rated 9 out of 10 by A.S. Zerorez Salt Lake City
What do you like about our products and services?

That you don't use any chemicals in your cleaning solution.

Report a concern   March 6, 2013 — Rated 10 out of 10 by M.K. Zerorez Salt Lake City
What do you like about our products and services?

Primarily, how well the carpets are cleaned. I like receiving email and voice mail confirmation and honoring the time promised; however, would prefer if the time was in a two hour window rather than a four hour window.


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