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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very thorougfh and prompt
The service is very professional, techs are well trained in there field.
Ease of contact, attitude of people and promptness .
However, I was assured that all spots would be removed and one was not completely gone.
Carpets are very clean.
Allen was a great help and asked if I was satisfied or needed more done. He maded sure that I knew of some of your other services.
They offer a wide range of services that anything I need cleaned in my house, zerorez does. They also will continue to come out and help you fix your problem without nickeling and diming you. I always recommend Zerorez when anyone needs carpets or floors cleaned! Also, loved David! he's been awesome!
Having used another carpet cleaning service for almost 10 years, but with their prices having gone up, I decided to try my first Zerorez at the $29.00 special per room. The initial crew that came to the house were professional, friendly and hard workers. However, it took the carpets several days to dry in spots which seemed to have an oily residue when rubbing my hands over those areas, and those spots smelled like vinegar. SO I called Zerorez back. They were patient in listening to my concerns and sent another technician back out. DAVE was excellent. He completely recleaned both bedrooms. The spots that had been missed the first time were gone over THREE TIMES, the oily residue is gone, the carpets smell fresh. My recommendation is to stick with one carpet cleaning service, as the first Zerorez cleaning probably brought up residue from the old service, and to wait until the carpets are completely dry to check them. I will use Zerorez as my carpet cleaning service from now on. Way to go!
My carpet looks great! The service I received was above and beyond what was expected! I would highly recommend zerorez to anyone!
Safe and efficient!
don't know how the driver got the wrong address but that was a little weird. Also there was a promotion coupon for a $25 gift cert for Provo Resort that we could/should have qualified for and didn't get.
Exceptional customer service. Jerom went above and beyond! They tackled some horrible vents and made the place livable again! When I get my carpets cleaned I will have ZEROREZ do it!
PS I would be glad to submit picture that show what they resolved.
The results are fantastic and Porter, the team member, was very professional.
I love that there were no harsh chemicals used to clean my carpets :) And I loved how clean my carpets were when it was all finished!
Carpets look like new again! Looks great!
Friendliness of your people, the method you use to clean and the products you use. Thank you and we will see you again in the future. Thank you, Name removed
The carpet did not look as good as I hoped it would. The stains were not removed and in fact some of them looked even worse. The traffic areas still looked traveled. I have made it look better with my vacuum. I guess I just had unrealistic expectations. I also did not receive the $25 coupon to Provo Beach resort that was promised in the KSL add I called in from.
Jan,
We are so sorry you didn't get the results that you expected. We always aim to exceed expectations, and your satisfaction is very important to us. We are going to get a technician out there today to reclean those areas and make absolutely sure that we have done everything possible to make that carpet look great!
Thank you for your candid feedback
Initially, it appears the product is good and cleans well. It's only our first time using Zerorez so we like to have a couple of examples of service before drawing definite conclusions. We would use you again if the need arises. The service person was great, courteous, and did a good job.
Your technician worked so hard, my carpet and couches look brand new. Prices very reasonable. I will be calling you again.
My carpets look great and Billy was very friendly and thorough. He did a great job!
The technicians were excellent,very professional and personable. I was delighted at how clean our heavy traffic areas were.
our carpets dried so fast!
Our carpets came out clean and nice
It was great service
fast friendly no residue!!
No residue
The carpets look like new....they did a terrific job on the tile floor and sealed the grout....I love it!
We liked that you let us know when you would arrive and kept us up to date, and came when you said you would, also, our carpets dried fast and look great!
Portable upholstery cleaning machine spewed dirt, dust, and a filmy substance everywhere, causing a huge clean-up afterwards, which we had to take care of. Cleaning solution used left a chemical odor in the air for 4 days afterwards. Some residue was left on the wooden legs of the dining room chairs, which we cleaned off.
In spite of the mess, we were pleased with the overall outcome of the upholstery. The soiled and spotted areas were removed and it looks brand new. The technician seemed knowledgable about the product, and was professional and friendly.
Gail,
I'm so sorry about the mess our machine made. We've never had any of our portables spew dust or anything before that I am aware of. The cleaning solution that was used has zero VOC's so it worries me that you had any kind of smell that lingered for days.
I am glad that the cleaning we did do brought the chairs back to life for you, but you shouldn't be cleaning up after us when we're done. I'll call you today and together we'll figure out what we need to do to compensate you for our mistake. Thank you Gail for your feedback!
everything!!
Wow!
Thanks Cleave for letting us now we did 'everything' right!
The areas of carpet I had cleaned look and feel cleaner than when we do it ourselves.