Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34287 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   January 5, 2014 — Rated 9 out of 10 by V.H. Zerorez Salt Lake City
What do you like about our products and services?

I didn't have do it and your cleaning service was able to almost clean up everything on/in the carpet

Report a concern   January 5, 2014 — Rated 10 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

VERY KNOWLEDGEABLE AND FRIENDLY REP RICK

Report a concern   January 5, 2014 — Rated 9 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Service person very nice and accommodating.

Report a concern   January 5, 2014 — Rated 10 out of 10 by Carol Bengtzen Zerorez Salt Lake City
What do you like about our products and services?

The carpet feels so soft afterwards. We were able to put things back the next day. Also, our technician, Angelo, was very thorough. I would request him again when I have more cleaning.

Report a concern   January 4, 2014 — Rated 10 out of 10 by K.H. Zerorez Salt Lake City
What do you like about our products and services?

Alfredo was very informative about the services he would be doing and did a great job. I would definitely use Zerorez again.

Report a concern   January 4, 2014 — Rated 9 out of 10 by M.W. Zerorez Salt Lake City
What do you like about our products and services?

the gentleman who did the job

Report a concern   January 4, 2014 — Rated 10 out of 10 by P.A. Zerorez Salt Lake City
What do you like about our products and services?

The products seem to do a very good job on my carpets and furniture.
Last name removed was the one who helped us. He was very professional and nice. I would like him again.

Report a concern   January 4, 2014 — Rated 10 out of 10 by Lori Champneys Zerorez Salt Lake City
What do you like about our products and services?

My carpet not just looked clean, it really felt clean. The gentleman that cleaned my carpets was so sweet and great to work with. He explained the method and extras to the process and answered all my questions. I'll use them again!

Report a concern   January 4, 2014 — Rated 8 out of 10 by C.B. Zerorez Salt Lake City
What could we do to improve?

Maybe not overschedule? My service person came at almost 7 pm (of the 4-7 window I was given. He called and said he'd "just been given mine from another person. It was not too inconvenient, but would have preferred an earlier hour.

Report a concern   January 4, 2014 — Rated 9 out of 10 by T.S. Zerorez Salt Lake City
What do you like about our products and services?

On time, professional

Report a concern   January 4, 2014 — Rated 3 out of 10 by S.K. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I wish that a question would have ben asked before they came about if we had a pet or not. Because they pointed it out and found several spot where our dog had accidents, the price went way up! I appreciate them letting me know, but was not expecting that kind of a quote! I couldn't believer that it was $75.00 gallon for the pet cleaner! He gave me two options: One, use the expensive stuff, or Two, use the cleaner that made the odor come through and smell for two days. WE took the second option which was cheaper, and it never smelled like urine odor. I think he was trying to sell us the more expensive stuff, or he didn't have his facts right. The carpets look great, but I wished that the idea that it would be $25.00 per room hadn't turned into much more. Give your clients a heads up and ask before you come if they have a pet so they won't be shocked with the price!!!!

Report a concern   January 4, 2014 — Rated 10 out of 10 by Laura Lee Anderson Zerorez Salt Lake City
What do you like about our products and services?

They leave no residue. The carpets are restored to looking new. They stay cleaner than other cleaning methods. Your technicians are well trained and professional. It's easy to get an appointment. The technicians are always willing to help with special requests. I don't ever let any other company clean my carpets, tile, or upholstery no matter how good a price they offer.

Report a concern   January 4, 2014 — Rated 10 out of 10 by M.S. Zerorez Salt Lake City
What do you like about our products and services?

no chemicals

Report a concern   January 4, 2014 — Rated 9 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Thorough, quick and friendly service. Thank you.

Report a concern   January 3, 2014 — Rated 0 out of 10 by M.H. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Be on time
Complete the job the first time
Do a good clean so you don't have to come back

Report a concern   January 3, 2014 — Rated 10 out of 10 by P.S. Zerorez Salt Lake City
What do you like about our products and services?

The clean, clean carpet of course, Nice service man also.. He was very pleasant and quickly did the cleaning

Report a concern   January 3, 2014 — Rated 10 out of 10 by H.C. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how some of the areas were cleaned. Even areas that I thought were too dirty to match the clean spots were hardly noticeable onced cleaned.

Report a concern   January 3, 2014 — Rated 9 out of 10 by V.T. Zerorez Salt Lake City
What do you like about our products and services?

No soap

Report a concern   January 2, 2014 — Rated 6 out of 10 by J.G.J. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

After the initial cleaning we noticed an area where a milk spill had not come out clean. It was still crunchy to walk on. A technician came back and re-cleaned the spot with a surface treatment. He had me walk on it and check that it felt good, and it did. But when it dried, there was still a small area where it dried crunchy. Next time I'll probably spend half the money and go with a different cleaner. I did appreciate the polite, friendly attitude of both technicians who came to clean! They were so pleasant to work with and have around.

Report a concern   January 2, 2014 — Rated 10 out of 10 by Sandra Case Zerorez Salt Lake City
What do you like about our products and services?

I love the clean feeling of no residue left behind and have always had extremely personable people provide the service.

Report a concern   January 2, 2014 — Rated 10 out of 10 by J.P. Zerorez Salt Lake City
What do you like about our products and services?

Your technician was very professional and polite.

Report a concern   January 2, 2014 — Rated 10 out of 10 by B.S. Zerorez Salt Lake City
What do you like about our products and services?

Very clean! Friendly technicians. Dries fast!

Report a concern   January 2, 2014 — Rated 10 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Fast, my technician was very informative and very friendly.

Report a concern   January 2, 2014 — Rated 10 out of 10 by S.T. Zerorez Salt Lake City
What do you like about our products and services?

Did a very good job and was very pleasant.

Report a concern   January 2, 2014 — Rated 10 out of 10 by L.N. Zerorez Salt Lake City
What do you like about our products and services?

Every time I've used Zerorez, you've been very efficient and professional. Thanks.

Report a concern   January 2, 2014 — Rated 10 out of 10 by Carolyn Brown Zerorez Salt Lake City
What do you like about our products and services?

The quality of your representitived, Curtis and honest pricing!
TTaylor worked fast and made sure every area was cleaned to our satisfaction. Because of his Manor and professionalism we want him back every 6 months and request that he be assigned to us.
Thank you for being what you advertise. You remain our choice for cleaning our carpets !
David and Carolyn Brown
Phone number removed

Report a concern   January 2, 2014 — Rated 10 out of 10 by K.J. Zerorez Salt Lake City
What do you like about our products and services?

I like that you are quick to come and are polite and thorough. You made the arrangements to my schedule and then the job. Michael was very professional as well as his helper Matt.

Report a concern   January 2, 2014 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

liked the guy doing the carpets, he was efficient and thorough

Report a concern   January 1, 2014 — Rated 10 out of 10 by K.L. Zerorez Salt Lake City
What do you like about our products and services?

Fast, friendly, and they do a great job.

Report a concern   January 1, 2014 — Rated 9 out of 10 by K.M. Zerorez Salt Lake City
What do you like about our products and services?

Staff was very friendly, in both the scheduling and work phase of the project. Technician showed up late, but was apologetic and worked with me on a resolution that satisfied both parties.


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