- Phone: 801-288-9376
- Visit Website
based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The cleaning was fantastic, and the representative was very courteous and professional. You did the job as promised.
Chris was very honest, trustworthy and made me feel comfortable with the choice to purchase the pet pretreat. My poor carpets experienced a lot of abuse from renters, leaving me feeling like I was going to have to replace them. Not to mention the pet problem. Chris educated me throughout each step of the cleaning process. The pretreat and the equipment (with the help of Chris) did an amazing job! My hammered carpets no longer need to be replaced and I can be proud of them again.
Hi Lisa,
We are so happy to hear when the extensive training we give to our technicians pays off! We take pride in the knowledge of our staff and the effectiveness of our products, and when that translates into great results and happy customers like yourself-everybody wins.
Thank you for your positive feedback!
Zerorez made an offer to clean carpet for $30 for three rooms plus a three night package stay at various locations of my choice. When the technician came to my house, he explained that basically the carpet cleaning wouldn't be any good unless I also purchased your protection agent which is an additional $30 a room! That is twice as much as I was expecting to pay, plus he didn't know anything about the vacation package. Also, there were stains I thought he would get out that didn't come out. Very disappointing
Adam went above and beyond to make sure my carpets were clean.
The technician was prompt and professional. I have three young children who were hard to keep out of the area he was working in but he handled it well and was very kind to them. I also love that I don't need to be worried about cleaning chemicals being on my floors.
Friendly staff, efficient workers.
no residue....My 17 year old yucky, used to be white carpet looks so much better!!!
You really aim to please the customer. You get the job done quickly and thoroughly. David is great and works very hard.
Did a great job on the carpets. They look awesome
loved the techs- they were great.
carpet looked great, and was SO SOFT as we walked on it the next day- just like brand new!
Heidi,
One of the biggest advantages to our detergent free, rapid drying cleaning process is the clean, soft feeling that you experienced with the carpet. We are glad you are happy and appreciate the response.
I like the tile cleaning it makes a big difference. My carpets are look nice for a long time.
Makes the carpet look new. Technicians are clean cut and Professional
No harsh chemicals or soaps, professional and friendly.
We have always been very happy with the results from Zerorez and Rick was so good to work with. He has such a great attitude in doing his work and does a great job!
Our neighbors see the Zerorez truck in our driveway and they asked how we like you and we are quick to reply that you are wonderful and the only ones we call to clean our carpets.
Thanks Zerorez!!
Hey Reed,
We are so happy to hear that! We are proud to have technicians like Rick working for us. We appreciate your feedback and look forward to impressing you again!
Our carpet looked so much better after your cleaning. I was very impressed. Thank you
Anti bacterial spray, rotary vacuuming, protector spray
The tech and the job he did rated a 9 or 10, BUT ...
I would rate the individual I talked with when I first called to schedule the service at 4 or 5. As we spoke you could tell he was just "doing his job." There was no attempt made to relate to me. When I first talked with him I told him exactly what I wanted done and asked what it would cost. As our conversation continued he would seem to forget how many rooms or which rooms I wanted done. Finally, when he summarized the order it was still a little off, but I was too frustrated to correct him. My wife had a similar experience with the lady who called to tell us exactly when the tech was coming.
Hey Richard,
We are sorry you had such an impersonal, confusing, and downright frustrating experience over the phone. We put a lot of effort into training our staff on the phones so we are very disappointed when they fail to give you a positive experience. We spoke with the person that took your call and corrected some things that he did poorly so that it will not happen in the future. We appreciate the feedback since it helps us constantly refine our service. Hope we can work with you again in the future!
You're fast, clean, efficient, and it works.
He was a very sweet and professional young man! Excellent customer service!
It just ended up nicer than the others I've used before
Your representative who did the work was courteous, did a great job and left everything in order. Thanks!! Will use you again.
They did a good job cleaning quickly and did a good job.
Employee was right on time! He explained all that he would accomplish for me and took very good care of my concerns. I appreciated his hard work and special care of my home. Thank you for the price of the service. I am very pleased with the outcome!!!
Overall, my Zerorez experience couldn't have gone better. I was impressed with the entire process, staff and most importantly, the results. The gentleman who performed the cleaning, Alex, was professional, courteous and thorough. He did an excellent job of explaining the Zerorez difference and then delivered on that. Our carpets haven't looked this clean since they were first installed. I'd recommend Zerorez to anyone interested in cleaning their carpets and turning back the clock a few years on them.
My tile grout is 2 different colors. My carpet stayed wet for 2 days and i cannot ell a difference in the traffic areas that were cleaned vs. before they were done.
Zerorez came highly recommended to me but i am not one bit impressed. A lot of money and it looks worse than if i had nothing done. When i notified the office, they couldn't get someone back out the same day??
Don,
We are very sorry about the outcome of the job. It is absolutely unacceptable that the carpet took that long to dry. We will find out why that happened and do whatever is necessary to fix any resulting issues. As a general rule it should never take more than 6 hours for carpet to dry. Based on my conversation with your wife, it sounds like your grout just needs to be rinsed more thoroughly. We apologize for not being able to send someone out the same day, but we have someone coming out tomorrow!
Thanks for your feedback
Technology and the techs.
I have always loved the way my carpets look after the cleaning. I was also impressed when I had my vents done. The tech I had this time was so attentive to every detail. He worked so hard I felt he needed a break but he never took one until he was finished.
They were fast, informative and nice to work with.
They did a great job of getting some stubborn stains out .
THe carpet looks amazing. Isias was great--very friendly and efficient and he got stains out of the carpet, specifically oil paint that I never thought would come out. I had listened to the Doug Wright ads for years and thought it couldn't be true but it was and I am thrilled with the results. It is expensive, much more so than other carpet cleaning deals but I think it was worth it.
great service and great people. Rick was competent friendly and proficient.