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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thank you Missie - that is great to hear!
Works well. No chemicals. Professional staff.
The carpets are clean. There were areas I did not think would look as good as they do.
I love to hear that we have exceeded your expectations!
The best thing is the R E S U L T S! I have two cats and three dachshunds, and although the dachshunds are confined to the greatroom and the bedroom at night... I knew it was time to have the carpets cleaned. The pet odor is G O N E. I know the carpets will need to be changed eventually, but thanks to ZEROREZ, I will not be doing that as soon as I thought I might have to!
Charlotte!
That has to be one of the best compliments we can get! To have pet odors gone is a true testament to our ability because we do not use any odor masking agents. When the smell is gone it's because the cause is gone. Thank you for your feedback!
I haven't had the service yet but the product sounds great :)
zEROREZ USUALLY CAN GET OUT SPOTS THAT OTHERS CANNOT. IN THIS INSTANCE THEIR WAS A WATER MARK THAT DID NOT COME OUT.
NOTE - UPDATED EMAIL ADDRESS
Email address removed
The person who did the work was excellent. But the rug is very rough
it's been over a week and I haven't heard back about the rug that was supposed to be delivered to me in a week. it took a long time for someone to call me back to schedule an appointment. And, I didn't receive $25 gift cards to Provo Beach Resort as advertised.
Tracey,
I'm sorry you haven't received the rug when you expected it. Typically the turn around time for a rug spa cleaning is two weeks. We are right at the two week mark now. I checked the status and it is in the drying stage today. It will be ready for delivery tomorrow. I'll schedule the delivery along with the voucher you were promised. We need to work on communicating better with you next time. We appreciate the candid feedback, since it helps us see what we can do better. Thank you!
PS - try the Flowrider at Provo Beach Resort. It's amazing! :)
Fast, very clean and thorogh. Gave us some ideas on other services we could use and why they would be useful.
There was no smelly soap residue remaining after Adam was finished.
The carpets were only damp for a few hours.
Thank you.
it get my carpets cleaner the any other places that I had clean my carpets
Thank you Josie!
I love the fact that they don't use chemicals on my carpets, and I love the professionalism of their service.
Sherian,
We really appreciate your comments on our professionalism. That means a lot to us since we talk about it so much in our training meetings. Thank you!
Billy did a great job om my carpets and couch!
Great communication and excellent cleaning results.
Very nice employee, efficient, clean cut. Carpets looked like knew after your cleaning.
The cleaning is outstanding - even my old carpet looks good again! We had a wonderful technician, Rick, who went the extra mile and tried to find ways to take up an old stain. He was concientious, informative and very friendly. I will definitly ask for him again.
Thanks for your feedback Kaly!
We love having Rick working for us for the same reasons. :)
Professionalism and quality of the service performed
Rick was amazing. He did a fabulous job. He was friendly, professional and efficient. Our carpets look great. I love that there wasn't any smell and the carpets dried quickly. Literally every spot was removed. Zerorez is number one at our house.
Rosemary - Wow!
We need to use this feedback in our commercials! :)
Thanks for the wonderful comments.
We requested Chris, our service provider, by name because he worked here before and was very good. This time he was thorough, helpful and conscientious. He took his time to make sure the job was done right. I recently had an operation on my rotator cuff in my right shoulder and was having some trouble putting a new drain into the bath tub near the area where he was working, and he took time to help my wife and get it in correctly. It did not take him long, but it was a big help to us. When we sell our house we will ask for Chris again to come and do all the carpets once our furniture has been moved out so the new family can start with a very clean and nice carpet. Please thank Chris for the service he provided my wife and me.
Hey Ed,
It is always nice to hear when our technicians go above and beyond for our customers. Chris does a fantastic job for us and we are proud of the work that he does. Thanks for the feedback. We look forward to seeing you again soon!
scheduling
Hello Shalea,
We always aim to blow our customers away with great service and workmanship. We are sorry you weren't impressed, and I will be calling you today to find out what happened and how we can fix it!
Thank you for your feedback
It was the first time I used zerorez, so can't say how monger the cleaning compared to other companies, but the technician who came was great-Rick
Job well done.
Your tech was on time and very kind and did a great job on my carpets and tile.
I loved the service. It was super fast and friendly. Two suggestions: after i scheduled my appointment i received two calls to confirm. I know you may be weeding out cancellations, but it was a waste of my time. Second, i was told the floor would take 4-5 hours to dry. 24 hours later i knelt down to reconnect my washer and my knees got wet. I was a bit worried about the carpet being wet after so long.
Hi Michael,
It is great to hear that you were happy with the speed and friendliness of our technician. We are sorry you were unhappy with being contacted so often. Since we have so many appointments during a day, and a three hour window for each appointment, we feel it is important to keep our customers informed so they aren't waiting for us all day, or surprised when the technician arrives. In the future we will try and be more concise with our communication so that you are informed to the proper degree.
Thank you for your candid response
On time, polite, got most of the spots out.
The service was awesome and Chris was extremely caring and I actually felt like he wanted to make sure that I was satisfied. Thanks Chris for your hard work...I look forward to having you back in the future.
I was very impressed with the two you young men that came to clean our carpets. They were very professional and did a very good job! I would use Zerorez in the future.
better cleaning
I like carpet cleaning that leaves no residue. zerorez associates are prompt and courteous.
Jarmo spent a lot of time on the carpet and explained everything very well. The receptionist was very helpful also.