Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 10, 2013 — Rated 10 out of 10 by D.K. Zerorez Salt Lake City
What do you like about our products and services?

The carpets not only look good immediately, they feel good for a long time afterward too!

Response from Zerorez Salt Lake City:

Thanks Debbie! We are all about long term results.

Report a concern   April 10, 2013 — Rated 10 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

Technician was very polite & had great attention to detail.

Report a concern   April 10, 2013 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Great service!

Report a concern   April 10, 2013 — Rated 10 out of 10 by Patrick Colver Zerorez Salt Lake City
What do you like about our products and services?

I LIKE THAT YOU DON'T USE HARSH CHEMICALS

Report a concern   April 10, 2013 — Rated 10 out of 10 by C.K. Zerorez Salt Lake City
What do you like about our products and services?

Fast and friendly. Carpet looks awesome!

Report a concern   April 10, 2013 — Rated 10 out of 10 by B.T. Zerorez Salt Lake City
What do you like about our products and services?

Through the years I have tried many different carpet cleaners. I found that traditional carpet cleaning methods would leave the carpets looking clean for only a few days, eventually the carpets became dirtier and dingier than they did before the initial cleaning. Zerorez, however, is different. The carpets always come out looking cleaner and maintain the fresh clean look for a very long period afterwards.
Thank you Zerorez for keeping my carpets new and clean.

Response from Zerorez Salt Lake City:

Hey Benjamin,

Thank you for the glowing review. It is very satisfying for me personally to hear when our customers see the clear difference between us and other cleaners. Look forward to seeing you next time!

Report a concern   April 10, 2013 — Rated 8 out of 10 by K.L. Zerorez Salt Lake City
What could we do to improve?

I'm very satisfied with your service. I just don't feel comfortable making suggestions to others unless they ask. If they inquire, I'll give them a high recommendation.

Report a concern   April 9, 2013 — Rated 10 out of 10 by Kae Beal Zerorez Salt Lake City
What do you like about our products and services?

Your Employee was fantastic and went the extra mile for me. I have never had my tile professionally cleaned before and I am so pleased with the job Alex did on cleaning it.
I was so surprised that the machine he used was so detailed in cleaning all the grout.
I have used your company for several years now (not sure how many) but I have been very pleased with every job they have done. Thank you for you integraty and for honest employees who want to make sure the job is done completely perfect.
Kae

Response from Zerorez Salt Lake City:

Thank you, Kay, for doing business with us for so many years! Alex does a great job for us and we are proud to have him on our staff. We look forward to impressing you again.

Report a concern   April 9, 2013 — Rated 4 out of 10 by M.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

Well i thought you guys would be able to get my carpet clean free of spots but it didn't turn out that way. You guys got it some what clean but i might have to get it clean again to get the rest of the spots out it was kind of Disappointing. But the guy who cleaned it was really nice..

Response from Zerorez Salt Lake City:

I'm sorry to hear that Michael. We will have that re-cleaned for you tomorrow-no questions asked.

Report a concern   April 9, 2013 — Rated 9 out of 10 by Kathy Manolakis Zerorez Salt Lake City
What do you like about our products and services?

I requested a specific time for the carpets at our office to be cleaned. Zerorez was on time, very professional and did a great job on the carpets. I would definitely recommend them-in fact, I will be calling to get my home carpets cleaned by them.
Kathy, Dr. David R. Powell

Response from Zerorez Salt Lake City:

Thanks Kathy!

Report a concern   April 9, 2013 — Rated 10 out of 10 by S.N. Zerorez Salt Lake City
What do you like about our products and services?

The technician was so polite and professional, he did an EXCEPTIONAL job on my very dirty carpets.

Response from Zerorez Salt Lake City:

Fantastic! Thank you Shanda!

Report a concern   April 8, 2013 — Rated 10 out of 10 by Doreen Espinoza Zerorez Salt Lake City
What do you like about our products and services?

I enjoyed the professionalism of the technician and the carpets look brand new!

Report a concern   April 8, 2013 — Rated 10 out of 10 by A.P. Zerorez Salt Lake City
What do you like about our products and services?

Effectiveness in cleaning, efficient work by staff, great communication and care by technician.

Response from Zerorez Salt Lake City:

Thanks for your feedback Adam. I am very happy to hear that.

Report a concern   April 8, 2013 — Rated 10 out of 10 by E.G. Zerorez Salt Lake City
What do you like about our products and services?

What I liked the best was the professionalism and care of your technician.

Report a concern   April 8, 2013 — Rated 0 out of 10 by L.T. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I had to have the person come back to redue an area that didnt get touched was not even damp like the rest of the area and that was the area where it was the most traffic. He miss several spots and the edges as well. He said he did them but when he came back and re-did the area he apoligized and you could see a total difference.
Afterward I noticed other areas that didnt look like had been touched either but did not call him back. You can usually tell because it looked just the same in these particular spots. I beleive the system is a good cleaning system, but the individual who does it has to be thorough and he wasnt at all. Thanks Name removed

Report a concern   April 8, 2013 — Rated 10 out of 10 by Rexine Pitcher Zerorez Salt Lake City
What do you like about our products and services?

No residue and clean carpets. Service techs are great and always on time.

Report a concern   April 8, 2013 — Rated 5 out of 10 by E.B. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was suppose to receive a billing statement for the carpet cleaning by email immediately following job. The stain resistant solution he put on took less than a couple of minutes. I was told before Adam came out that I would only be charged for 5 rooms, because the hallway connecting 2 rooms was just a few feet. He charged an additional $25 dollars for hall - and stain resistant was $150. for 2 minutes work. Is this standard?
First name removed Miles

Response from Zerorez Salt Lake City:

Hey Emily,

I re-sent your invoice this morning. I'm sorry you didn't get it the first time around. I will also speak with the technician and then follow up with you this afternoon to walk you through the invoice and make sure there weren't any mistakes.

Thanks for your feedback

Report a concern   April 8, 2013 — Rated 8 out of 10 by S.B. Zerorez Salt Lake City
What could we do to improve?

Scheduling correctly and informing customers about times/changes.

Report a concern   April 8, 2013 — Rated 2 out of 10 by M.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I am still waiting on the email estimate from the service tech who came out to give us the estimate. It is imperative to us so we can get the official estimate to the renters who caused the smoke and pet damage to our home/carpet, and to the buyers who have just bid on our home. Also, for a company who doesn't use "expensive and harsh chemicals" you are prices AWFULLY steep.

Response from Zerorez Salt Lake City:

Hey Megan,

I'm sorry you didn't get the estimate when we promised. I can see how frustrating that would be. I called the technician and put the estimate together myself this morning. I will follow up with you this afternoon to make sure you received it and walk you through it.

Thanks for your feedback

Report a concern   April 8, 2013 — Rated 10 out of 10 by Susan Denney Zerorez Salt Lake City
What do you like about our products and services?

Carpets look like new. Since Zerorez came the first time we have never used any other carpet cleaner.

Report a concern   April 8, 2013 — Rated 10 out of 10 by J.J. Zerorez Salt Lake City
What do you like about our products and services?

Very efficient, on time and great employees

Report a concern   April 7, 2013 — Rated 9 out of 10 by T.B. Zerorez Salt Lake City
What do you like about our products and services?

great work of cleaning my tiles

Report a concern   April 7, 2013 — Rated 10 out of 10 by Diana Ballard Zerorez Salt Lake City
What do you like about our products and services?

I like best of all the cleanliness of the carpets or furniture after they are cleaned! They do not attract dirt afterward, so they stay clean longer. Also, I like the suggestions on how to keep the carpets clean and in better condition longer (protectant). Finally, the service is always great. The technicians are very good at their jobs...polite, efficient, and respectful.

Response from Zerorez Salt Lake City:

Thanks Diana! Our entire cleaning philosophy centers around not just getting things clean now, but keeping them cleaner longer-and I am glad that you recognized that. I appreciate the detailed feedback and look forward to seeing you next time :).

Report a concern   April 7, 2013 — Rated 10 out of 10 by J.S. Zerorez Salt Lake City
What do you like about our products and services?

Friendly people, the carpets get really clean and dry quicker than when I have used other companies, and I like that there are no chemicals

Response from Zerorez Salt Lake City:

Awesome! Thanks Jennifer.

Report a concern   April 7, 2013 — Rated 10 out of 10 by Melinda Colton Zerorez Salt Lake City
What do you like about our products and services?

I like how thorough your technicians are and the fact that Zerorez doesn't use any chemicals. Zerorez is the only carpet cleaners I've ever used.

Report a concern   April 7, 2013 — Rated 9 out of 10 by A.L. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate how your process does not leave detergents in the carpet pile. Or less than competing firms.

Report a concern   April 7, 2013 — Rated 10 out of 10 by T.D. Zerorez Salt Lake City
What do you like about our products and services?

Great customer service from Chris on both occasions.

Report a concern   April 7, 2013 — Rated 10 out of 10 by D.J. Zerorez Salt Lake City
What do you like about our products and services?

The carpet technician was very thorough and did an excellent job!!

Report a concern   April 7, 2013 — Rated 10 out of 10 by L.R. Zerorez Salt Lake City
What do you like about our products and services?

service was done promptly in a professional manner. The technician recommended only what was necessary. They did a great job and we were very pleased with the job.

Report a concern   April 7, 2013 — Rated 10 out of 10 by Randy Bremner Zerorez Salt Lake City
What do you like about our products and services?

I was amazed by the difference. I'm amazed how not only clean they look but how clean they feel. I didn't put down a rug because I wanted to see the carpet.

Response from Zerorez Salt Lake City:

Thanks Randy. We love delivering those kind of results.


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