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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Thanks Debbie! We are all about long term results.
Technician was very polite & had great attention to detail.
Great service!
I LIKE THAT YOU DON'T USE HARSH CHEMICALS
Fast and friendly. Carpet looks awesome!
Through the years I have tried many different carpet cleaners. I found that traditional carpet cleaning methods would leave the carpets looking clean for only a few days, eventually the carpets became dirtier and dingier than they did before the initial cleaning. Zerorez, however, is different. The carpets always come out looking cleaner and maintain the fresh clean look for a very long period afterwards.
Thank you Zerorez for keeping my carpets new and clean.
Hey Benjamin,
Thank you for the glowing review. It is very satisfying for me personally to hear when our customers see the clear difference between us and other cleaners. Look forward to seeing you next time!
I'm very satisfied with your service. I just don't feel comfortable making suggestions to others unless they ask. If they inquire, I'll give them a high recommendation.
Your Employee was fantastic and went the extra mile for me. I have never had my tile professionally cleaned before and I am so pleased with the job Alex did on cleaning it.
I was so surprised that the machine he used was so detailed in cleaning all the grout.
I have used your company for several years now (not sure how many) but I have been very pleased with every job they have done. Thank you for you integraty and for honest employees who want to make sure the job is done completely perfect.
Kae
Thank you, Kay, for doing business with us for so many years! Alex does a great job for us and we are proud to have him on our staff. We look forward to impressing you again.
Well i thought you guys would be able to get my carpet clean free of spots but it didn't turn out that way. You guys got it some what clean but i might have to get it clean again to get the rest of the spots out it was kind of Disappointing. But the guy who cleaned it was really nice..
I'm sorry to hear that Michael. We will have that re-cleaned for you tomorrow-no questions asked.
I requested a specific time for the carpets at our office to be cleaned. Zerorez was on time, very professional and did a great job on the carpets. I would definitely recommend them-in fact, I will be calling to get my home carpets cleaned by them.
Kathy, Dr. David R. Powell
Thanks Kathy!
The technician was so polite and professional, he did an EXCEPTIONAL job on my very dirty carpets.
Fantastic! Thank you Shanda!
I enjoyed the professionalism of the technician and the carpets look brand new!
Effectiveness in cleaning, efficient work by staff, great communication and care by technician.
Thanks for your feedback Adam. I am very happy to hear that.
What I liked the best was the professionalism and care of your technician.
I had to have the person come back to redue an area that didnt get touched was not even damp like the rest of the area and that was the area where it was the most traffic. He miss several spots and the edges as well. He said he did them but when he came back and re-did the area he apoligized and you could see a total difference.
Afterward I noticed other areas that didnt look like had been touched either but did not call him back. You can usually tell because it looked just the same in these particular spots. I beleive the system is a good cleaning system, but the individual who does it has to be thorough and he wasnt at all. Thanks Name removed
No residue and clean carpets. Service techs are great and always on time.
I was suppose to receive a billing statement for the carpet cleaning by email immediately following job. The stain resistant solution he put on took less than a couple of minutes. I was told before Adam came out that I would only be charged for 5 rooms, because the hallway connecting 2 rooms was just a few feet. He charged an additional $25 dollars for hall - and stain resistant was $150. for 2 minutes work. Is this standard?
First name removed Miles
Hey Emily,
I re-sent your invoice this morning. I'm sorry you didn't get it the first time around. I will also speak with the technician and then follow up with you this afternoon to walk you through the invoice and make sure there weren't any mistakes.
Thanks for your feedback
Scheduling correctly and informing customers about times/changes.
I am still waiting on the email estimate from the service tech who came out to give us the estimate. It is imperative to us so we can get the official estimate to the renters who caused the smoke and pet damage to our home/carpet, and to the buyers who have just bid on our home. Also, for a company who doesn't use "expensive and harsh chemicals" you are prices AWFULLY steep.
Hey Megan,
I'm sorry you didn't get the estimate when we promised. I can see how frustrating that would be. I called the technician and put the estimate together myself this morning. I will follow up with you this afternoon to make sure you received it and walk you through it.
Thanks for your feedback
Carpets look like new. Since Zerorez came the first time we have never used any other carpet cleaner.
Very efficient, on time and great employees
great work of cleaning my tiles
I like best of all the cleanliness of the carpets or furniture after they are cleaned! They do not attract dirt afterward, so they stay clean longer. Also, I like the suggestions on how to keep the carpets clean and in better condition longer (protectant). Finally, the service is always great. The technicians are very good at their jobs...polite, efficient, and respectful.
Thanks Diana! Our entire cleaning philosophy centers around not just getting things clean now, but keeping them cleaner longer-and I am glad that you recognized that. I appreciate the detailed feedback and look forward to seeing you next time :).
Friendly people, the carpets get really clean and dry quicker than when I have used other companies, and I like that there are no chemicals
Awesome! Thanks Jennifer.
I like how thorough your technicians are and the fact that Zerorez doesn't use any chemicals. Zerorez is the only carpet cleaners I've ever used.
I appreciate how your process does not leave detergents in the carpet pile. Or less than competing firms.
Great customer service from Chris on both occasions.
The carpet technician was very thorough and did an excellent job!!
service was done promptly in a professional manner. The technician recommended only what was necessary. They did a great job and we were very pleased with the job.
I was amazed by the difference. I'm amazed how not only clean they look but how clean they feel. I didn't put down a rug because I wanted to see the carpet.
Thanks Randy. We love delivering those kind of results.
The carpets not only look good immediately, they feel good for a long time afterward too!