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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated their hard work & enjoyable attitudes.
In all honesty, when I had zerorez out a couple of years ago, I had a horrible experience (the technician ran out of zerorez water so he filled up with water from my hose, left major suds in my carpet in a high traffic area, left my stairs with dirt marks on the risers). However, my husband convinced
me to give them another chance and it was a totally different experience. "Rick" was amazing. He took the time to test a piece of my carpet to determine its makeup. Here explained to me the entire process (much more involved than my last zerorez process). He did an incredibly thorough Last name removed and was friendly and conversant whenever I had a question. He even brought up things I never would have considered. Rick changed my entire opinion of zerorez. I even requested for him to come back on Friday when I have my kitchen tile cleaned.
I am so happy to hear that Lois. We have implemented so many positive changes in the last year and it is awesome when the results come to fruition. Thank you for giving us another try and I hope we can work with you again!
Stairs are too expensive! $5 for 30 seconds of work, why so much? It cost me $120 just for the stairs. My total was $320 and I didn't have ALL my carpet cleaned because I couldn't afford it.
Hi, I hate to complain, but I was very disappointed. The carpet was left very wet and the edges of the stairs were not well cleaned. I thought that the carpet would have "zero residue" and be perhaps at most slightly damp. It took 3 days to fully dry and it is sort of crunchy now. Additionally, my carpet is 100% wool and wetness is bad for wool. I think this very wet cleaning could potentially shorten my carpet life. So...I will not be calling again...nor would I recommend zerorez. Thank you for asking for my feedback.
Hey Rana,
Wool does have a tendency to retain moisture for much longer than other fibers, so if efforts aren't made to dry the carpet quickly after the cleaning is performed, it will stay wet for a long time. It sounds like we didn't do a very good job drying the carpet. I'm sorry you had such a bad experience and I can completely understand your frustration. I will contact the technician to find out why this happened. I appreciate your feedback, since it helps us improve.
Quality of cleaning
The two men who came to my home were very polite and helpful and I liked that they wore
platic over their shoes whilst they cleaned my carpets and came in and out of my home. The whole house smelled nice after they had finished cleaning the carpets and the whole experience was good!
Thanks Markel. I'm happy to hear that.
got carpet cleaner than ever. Polite punctual, well trained technician
Product won't hurt my carpets and was dry in no time
I like that no chemicals or detergents are used
I love how our carpet is clean and soft. It looks like new again. The three step process really does get the dirt out. Israel was really great to work with. He's a very hard worker and very nice. He was very pleasant to work with. I would absolutely recommend him.
Thanks Ken. I'm happy to hear that. We will tell Israel what a great job he did.
He worked very hard.
Loved how clean the carpets came and how clean they smell. The service man was very helpful
How clean things were. The removal of the odors. The cheerful worker, who cared about making us happy.
My carpets and ceramic tile looked significantly better after cleaning. Both dried very fast. The technician, Alex, was very accomodating and helpful.
Thanks Beverly. I'll let Alex know that you were impressed.
My carpets look amazing, the techinitions were great and the price was AWESOME!
Thanks Codie!
We loved the results, your equipment and process is very good.
I liked how clean the carpets were. And the stains were gone.
Fast, friendly, professional and it works. Best our carpets have looked in years. Thank you so much!
Thank YOU Anne!
Prompt, professional, reasonably priced
That you use ionized water and not steam cleaning. Your employees are professional.
The person cleaning was friendly, well groomed and thorough in his cleaning. I like the extraction method that does not leave a residue and it dried relatively fast.
We have been customers of Zerorez for 12 or 13 years. The difference is, when other companies clean the carpets, they look great for two weeks, and then the spots return. With Zerorez, we enjoy our like-new carpets for MONTHS! If we didn't have pets, we could go for several months. Fortunately, even with the messes our pets make, and food spills, our carpets are returned to their original beauty. It's AMAZING!
Hey Marc,
Thank you for your positive comments, and for loyally using us for so many years. We will continue to deliver results like that so we can keep you with us for many more years to come!
I was quoted $79, but charged $89.
Thanks for letting me know Josh. I will find out what the discrepancy was and call you today.
I had certain expectations about carpet cleaning from other cleaners. First, I thought it odd that I was required to vacuum. My previous cleaners did that for me. Second, I wasn't informed about what constitutes an "area". With my other cleaner, small traffic areas could be combined to be one "area". I was really incredulous when informed that my "landing" at the foot of my stairs, an area about 3ft by 3ft would cost $15 to be cleaned after being charged $80 to clean my stairs. Consequently, he did not charge me for that small area. Dry time is another misunderstood matter. Somehow I had it in my head that it would take 2-3 hours to dry. I believe it was an add I heard on KSL radio that mentioned short dry times. I guess opinions vary on what is a short dry time! Anyway, the technician said it would be 6-7 hours. I had originally said I wanted a large room in the basement, stairs and several areas upstairs cleaned, but after all the previous drama, I changed my mind and just went with the basement and stairs. By the way, your machines create large black balls of fuzz that I found around my outside walkway after the cleaning was done. Your technicians were very polite and clean. I did appreciate that they
wore foot coverings. I have no hard feelings, I just realize I like my other company better and will use another again.
Michelle,
It looks like we had several areas where we did not meet your expectations. Let me go through each one:
We ask our customers to vacuum in advance so we don't have to charge for that service. We used to offer to vacuum at a higher price point per area, and 99% of customers chose to do the vacuuming themselves. After a while we decided to just ask customers to do it in an effort to keep our prices lower.
As far as dry times are concerned, we always aim for under 4 hours. The IICRC (a global institute that is the authority on carpet cleaning standards) states that an acceptable dry time is between 4 and 8 hours, but should never exceed 12.
I'm sorry for the mess on your walkway outside. We use a machine that deep cleans and scrubs your carpet, and it separates and balls up loose hair, lint, soils and other particulate. It sounds like some of these fuzz balls fell out as the technician was carrying it to his vehicle. He should have been more careful and cleaned up his mess.
It seems like the biggest thing that disappointed you was our pricing. Carpet cleaners price their jobs in many different ways. They may charge by the square foot, the area, the size of your home, or even how soiled the carpet is. But at the end of the day what matters most is how much your final bill is, and the quality of the job performed. We are one of two companies in the entire nation that has a platinum rating from the Carpet and Rug Institute, and are the only cleaner that leaves no residue in your carpets. We are not going to be the cheapest cleaners out there but I promise we are no where near the most expensive either.
Our carpets look awesome! Israel was our tech and he was very professional and knowledgeable about the products. He offered suggestions on how we could get out pet stains and was not in the least bit pushy. Instead of just showing up a half hour early he called to say that he was ahead of schedule and would it be okay to come a half hour earlier then scheduled. We appreciate that so much!
We were very pleased with Zerorez and look forward to working with you again. You were referred by a friend and we will continue on referring you.
That's awesome to hear Richele! Israel does a great job for us. I'm glad he impressed you. Thanks for being a promoter!
I like how good the carpet looks after it is cleaned and that you don't use soap so the carpet stays clean a lot longer. I also appreciate the way you stand behind your service guarantee.
Thanks for the feedback Leslie!
I love that there are no chemicals involved.
no chemicals, friendly and informative employees.
My carpets look brand new again. The technician was great. Very friendly and professional.
I think you should include your water residue charge of $9.00. I was told, all right, but I think it is better if included in the quoted price. Our carpet looks good.
Thank you,
Name removed