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based on 33435 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like that the process being used is safe for kids and families. I also like the shorter drying time.
The professionalism and quality of work.
Techican was very helpful and honest with results to expect.
Thorough and diligent workers. You get your monies worth.
The carpet looked like new after the cleaning and I felt better that soap product was not used in the process.
Prompt, professional, thorough. Takes only three days for carpets to dry, instead of a week like other services have taken. Cleaned carpets feel soft, not stiff.
The carpets get so clean. The representative for the company has always been great!
The carpet feels good on my feet and they do not itch after walking on the carpet
Yes
I love that Zerorez doesn't use harsh chemicals and leaves my carpet very clean.
The two men who came were very, very nice and very professional. I appreciated the electronic devices they had that allowed them to tell me how much everything would cost as I listed what I wanted done. I appreciate them not using chemicals in the cleaning process. My carpets are wonderfully clean. I will definitely use you again and recommend your services to others.
Nothing really. Because our carpet is old and hadn't been cleaned in a while its hard to tell how good the service really was. There was a definite improvement and I'm not disappointed in any way; its just I still have stains in the traffic areas due to reasons I stated above.
The tech that did the cleaning was very nice and professional. He clearly explained what could be done based on the condition of the carpet. He was great!
Communication between call center and commercial division has already been discussed. Technician that came to do the work was great! Very nice and explained things well.
The product is great. The cleaner was even better
commercial dept to slow in getting back for quotes and for scheduling and appt. If it wasn't for Clint I dont think the cleaning would have happened.
Courteous employees. Great service. Good price.
Zerorez's service associates attention to detail.
My carpet looks brand new! The technicians were great! I am hopeful that in a few months I will still be as happy with the service given your statement of zero residue!
Chris was awesome - great results on my leather!!!
Misquoted, and way overcharged.
Angelo came to our house to clean our vents. He was kind, efficient, and respectful of our belongings. My children even sang for him while he was working... Who knows if he enjoyed listening but they enjoyed singing!
My carpet was cleaned Saturday at 6:45 pm. I had expected them at my house that morning at 9:00am. I understand the situation was out of your control on that situation, We had a choice to make another appointment for another day,but we had all our furniture moved. So we choose to wait. They came and were very nice and gave us a small discount, but Sunday evening at 9:00 pm, our carpet is still damp. Maybe it is the colder weather? I don't know.
Carpets are clean, very noticable difference, carpets look new. Nearly dry at completion of cleaning.
Great customer service, pricing honest with no surprises, reasonable.
Lower the cost.
no leftover residue.
friendly, competent worker, adam bishop
My carpet and tile were cleaned to perfection. The worker cleaning my carpet also saw my rolled up top carpet in the garage and said he would clean it for me for free, if I wanted. He cleared a spot in the garage and cleaned that carpet too!
zero soap residue
I like that there isn't a soapy residue, and I feel like my carpet is really clean.
Zero residue
Friendly, punctual, and courteous. However, you used to groom the carpet even without the purchase of a protectorant. I miss that service.

Timely, knowledgeable, clean.