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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My carpet looks wonderful when you are done. I keep thinking I need to replace my carpet then you come and clean it and I looks almost new again. I also love the fact that there is no crusty residue.
Paula, We love returning carpet to its full potential, and I am glad we were able to for you.
Thanks for your feedback!
I love it! We love our carpets when they are clean, a lot of prep work and moving stuff, but well worth it in the end.
Less expensive.
Isaias was great at explaining everything. He was quick,friendly snd did an amazing job
Thanks Alana. Isaias is one of our best.
My carpet smells like dirt since the cleaning and several stains were not removed. I was hoping for a fresh smell, but was very disappointed.
I'm sorry to hear that Melissa. I will have someone sent out tomorrow to reclean those problem areas.
The guy was very nice but he seemed to be in quite a hurry. Our basement looked good but the rest did not look so good. Which was disappointing.
Thanks for letting me know Andrea. You should never feel like your job is being rushed through. I will send a technician back tomorrow to reclean the areas that didn't turn out so great.
Cleaned far better than other carpet cleaning service that I've tried. Technician was
prompt, polite, professional.
I like that your Associates/Service Reps are knowledgeable about the products that they use and can share that information in a manner that is very understandable to the average consumer. This is the second time I have had Zerorez in my home and it won't be my last. Thanks Zerorez.
Thanks Mary. That's our training in action!
The technician took time to explain and attended to my carpet needs. He didn't seem in a rush and seemed to really like his job. Happier this time with Chris. Didn't like the work before because there was too much water left in the carpet and it took 3 days to dry. I had the fan overnight and would recommend it in the future. The fan is a big help. I had the heavy water bucket (don't remember what you all call that) put in the pet area and it was still wet this last time 2 days later, so maybe I need the fan on that area next time for 24 hours.
Hey Kathryn,
I'm happy to hear you were impressed with the job, but I am concerned about the dry times in both situations. I will talk with your technician and find out what happened as well as how we can avoid it next time. Thank you for letting us know, since it helps us improve.
The cleanup went better than expected. Bad stains were removed and there was no extra charge unlike many carpet cleaning companies I've used in the past. The technician came on time, looked very professional, and completed the job in less than 45 minutes.
That's great Mike! Always love to exceed expectations.
The carpets look great when you finish!!
Only problem was the stairs. The leading edges of the carpet were dirty, as I pointed out to the gentleman who gave me the estimate. Some of the stairs were done well, others are still dirty. I called, and have an appointment April 29th. I appreciate your professionalism!
Keith was friendly, informative and provided quick and professional service.
Thanks Kelly. We are very happy with Keith. He does a great job for us.
That you came when you said and the technician knew what he was doing very polite and did a great job
I liked how clean the carpets look but felt it was a little pricey to what I have spent in the past for cleaning.
You clean better than others I've tried - and I've tried several. I also like that you don't leave residue that I have to vacuum up after the carpet is dry AND worry about dirt getting stuck to.
I like the system! I have found your people to be great to work with.
The carpet was like new again, fluffy and soft. The color was even the same as when it was new. We have had the carpet cleaned twice before and the result was not the same. We were very pleased with the job that your company did. We have already recommended your company to others. (Please do not use my name because the other carpet cleaners are friends.)
Thank you for being a promoter!
Keep up yuor good work!!!
It seemed to do a very good job at cleaning the carpet. My only concern would be for how wet the carpet was left. However, I'm not sure anything can be done about that.
Your guy did am awesome job on our carpet and he was very nice to my wife
Well trained technicians. Thorough cleaning techniques. Very good tile and upholstery cleaning. Always reliable service.
Thanks Laura!
No residue or toxic chemicals. And I love it when you run specials because them I can afford it!
Prompt, clean and well groomed serviceman who does his job professionally and it looks great.
I love the fact that my carpets are truly cleaned...they look almost brand new!
Thanks Julie, I'm glad to hear that!
The professional service and the outstanding results!
They work
Very happy with the cleaning & the tech was very professional & friendly!
No Residue! The carpets look wonderful, and I expect that they will stay that way for some time to come.
The service techs were very polite, in fact downright charming, and they worked very quickly.
That's great Jan. Our goal is to create the type of experience you had in every house. Thank you for your feedback.
Friendly service, no hidden fees, explained product well.
Arrive on time, fast service and carpet looks sensational!