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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
That's great Lisa! I am so happy to hear we were able to restore those carpets back to their full potential. We look forward to seeing you next time. :)
I don`t know much about the products used, but I do understand that there was no soap used at all,My carpets look great, you tech. Manny,, I think was his name, had an answer for all my concerns, you should be proud to have a person like him as an employee to your company.He did a great job. Thanks, Kenneth Last name removed.
Thanks Ken! Manny does a great job for us. I will let him know that you were impressed.
That there is no chemical smell and my carpet looked great!
They were friendly and did the job well!
Carpets are very clean afterwards
-no residue, no chemical smell
-performed as promised
-final bill same as estimate
-met my expectations
Just seemed like a quick clean nothing too special . More expensive for just average results.
I'm sorry to hear that Christine. I will call you today to find out what happened, and if it won't be an inconvenience for you, I'd like to send a technician out tomorrow to re-clean everything and make sure we have done everything possible to make those carpets look great.
Thank you for your feedback
I appreciate the professionalism of the young man who cleaned the carpet and the process used. I like the idea of not shampoo
The technician, Isaias, arrived when he said he would, and was friendly and helpful. The carpets lookeed beautiful.
Thanks Paula. I will let Isaias know!
Cheaper pet services
Very professional
I wish it didn't take two weeks to clean my rug.
Thanks for letting us know Arthur. We are working on a quicker turn around time for rug cleanings. I will check on your rug today and find out how soon we will have it ready.
Customer service is first rate and products are the best I've ever seen.
Service was excellent. Technician Chris was the best.
I appreciate the feedback Jason. Chris does a great job for us.
I like that they have corner protectors and that they don't have to use any water from the house they come with a all contained unit
Thanks Valorie. Protecting your home from damage and working carefully is very important to us, so I am happy that you noticed.
Jesus the tech was AWESOME.
I'm glad you were impressed with Jesus! I'll let him know.
Thanks Denita
I love that my carpets stay cleaner longer when cleaned by Zerorez!
Chris and Scott? were very nice and accommodating.
Thanks Debbie. We are proud to have them on our team.
Your service man was a little pushy about acting us to buy more services .
I'm sorry you felt pressured Ray. That is not the experience that we want to create for our customers. I will speak with your technician today and let him know how you felt.
Thanks for your feedback
I like the way the carpets are cleaned. I have used Zerorez for years. I was a little surprized by the charge for the hallway and the water disposal.
Everything was very professional. I liked the way they called ahead of time, and also just before they would arrive. The man doing it was extremely polite and helpful. Also, there wasn't a toxic type smell with the products used.
That's great Sharon! Thanks for the feedback.
Keith was very friendly and quickly completed the job.
I will tell Keith that you were impressed. Thank you Becky!
Our carpet looks like new again. The person sent was very courteous and easy to have around.
Clean carpets. Technition did a great job.
I thought that everything was done very professionally. The service was fantastic and your technician was very thorough, polite, and efficient. I will recommend your company to my family and friends.
Thank you,
First name removed Davis
Thanks Michelle!
The only draw back I noted is the strong & lingering odor of the carpet cleaner/protector/antimicrobial treatment. I'm not sure which has the odor, but it lingers for awhile (3 days at least) and it's strong enough to affect my asthma significantly. I've had a fan going & the windows/doors open and that has helped, but it's still hanging around. Otherwise, I love the work done at my home.
Hey Elizabeth,
It is a concern to me that there is a lingering odor. The disinfectant that we used in your home is 100% botanical and the primary ingredient is thyme oil. The protectant that we spray down is basically teflon, which your carpet is already coated with when it comes out of the factory. I will speak with your technician today and follow up with you to find out what is going on with the odor. Thank you for letting us know.
The carpets are always clean after the service, with no soapy residue. They stay clean! We had Zerorez clean our lounge chairs at an earlier visit, and they still look so beautiful...just like new. The service techs are always polite and do a good job.
That's awesome to hear. Thanks Diana!
Knowledgeable technician. Zero residue and fast drying time.
The carpet looks so great - I am very happy with it. The technician, Keith Call, explained
exactly what he was going to do and why and he gave me an opportunity to explain any of my
concerns about some of the stains. I definitely will have Zerorez come back the next time.
Thanks (alot)!
Thank YOU Joan. I will tell Keith what a great job he did. See you next time!
prompt, courteous, and did a good job.
Did an OUTSTANDING job on some tough problem areas. Visitors and family have commented how our carpets look practically new even though its nearly 20 years old. Pet stain solution works just as promised. Will definitely have them back. Our son and daughter in law are buying a new home and will be calling to have the new house done before they move in based on our recommendation. Rep was very personable and considerate. He helped move furniture and everything. Excellent customer service by everyone I spoke to.