Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 31534 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   April 22, 2013 — Rated 10 out of 10 by Lisa Nix Zerorez Salt Lake City
What do you like about our products and services?

Did an OUTSTANDING job on some tough problem areas. Visitors and family have commented how our carpets look practically new even though its nearly 20 years old. Pet stain solution works just as promised. Will definitely have them back. Our son and daughter in law are buying a new home and will be calling to have the new house done before they move in based on our recommendation. Rep was very personable and considerate. He helped move furniture and everything. Excellent customer service by everyone I spoke to.

Response from Zerorez Salt Lake City:

That's great Lisa! I am so happy to hear we were able to restore those carpets back to their full potential. We look forward to seeing you next time. :)

Report a concern   April 22, 2013 — Rated 10 out of 10 by K.E. Zerorez Salt Lake City
What do you like about our products and services?

I don`t know much about the products used, but I do understand that there was no soap used at all,My carpets look great, you tech. Manny,, I think was his name, had an answer for all my concerns, you should be proud to have a person like him as an employee to your company.He did a great job. Thanks, Kenneth Last name removed.

Response from Zerorez Salt Lake City:

Thanks Ken! Manny does a great job for us. I will let him know that you were impressed.

Report a concern   April 22, 2013 — Rated 9 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

That there is no chemical smell and my carpet looked great!

Report a concern   April 22, 2013 — Rated 10 out of 10 by S.A.M.S. Zerorez Salt Lake City
What do you like about our products and services?

They were friendly and did the job well!

Report a concern   April 21, 2013 — Rated 9 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

Carpets are very clean afterwards

Report a concern   April 21, 2013 — Rated 10 out of 10 by K.N. Zerorez Salt Lake City
What do you like about our products and services?

-no residue, no chemical smell
-performed as promised
-final bill same as estimate
-met my expectations

Report a concern   April 21, 2013 — Rated 7 out of 10 by C.A. Zerorez Salt Lake City
What could we do to improve?

Just seemed like a quick clean nothing too special . More expensive for just average results.

Response from Zerorez Salt Lake City:

I'm sorry to hear that Christine. I will call you today to find out what happened, and if it won't be an inconvenience for you, I'd like to send a technician out tomorrow to re-clean everything and make sure we have done everything possible to make those carpets look great.

Thank you for your feedback

Report a concern   April 21, 2013 — Rated 10 out of 10 by P.G. Zerorez Salt Lake City
What do you like about our products and services?

I appreciate the professionalism of the young man who cleaned the carpet and the process used. I like the idea of not shampoo

Report a concern   April 21, 2013 — Rated 9 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

The technician, Isaias, arrived when he said he would, and was friendly and helpful. The carpets lookeed beautiful.

Response from Zerorez Salt Lake City:

Thanks Paula. I will let Isaias know!

Report a concern   April 21, 2013 — Rated 8 out of 10 by E.J. Zerorez Salt Lake City
What could we do to improve?

Cheaper pet services

Report a concern   April 21, 2013 — Rated 10 out of 10 by S.J. Zerorez Salt Lake City
What do you like about our products and services?

Very professional

Report a concern   April 21, 2013 — Rated 5 out of 10 by A.N. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I wish it didn't take two weeks to clean my rug.

Response from Zerorez Salt Lake City:

Thanks for letting us know Arthur. We are working on a quicker turn around time for rug cleanings. I will check on your rug today and find out how soon we will have it ready.

Report a concern   April 21, 2013 — Rated 10 out of 10 by Heather Nibley Zerorez Salt Lake City
What do you like about our products and services?

Customer service is first rate and products are the best I've ever seen.

Report a concern   April 21, 2013 — Rated 10 out of 10 by J.C. Zerorez Salt Lake City
What do you like about our products and services?

Service was excellent. Technician Chris was the best.

Response from Zerorez Salt Lake City:

I appreciate the feedback Jason. Chris does a great job for us.

Report a concern   April 21, 2013 — Rated 10 out of 10 by V.S. Zerorez Salt Lake City
What do you like about our products and services?

I like that they have corner protectors and that they don't have to use any water from the house they come with a all contained unit

Response from Zerorez Salt Lake City:

Thanks Valorie. Protecting your home from damage and working carefully is very important to us, so I am happy that you noticed.

Report a concern   April 21, 2013 — Rated 10 out of 10 by D.R. Zerorez Salt Lake City
What do you like about our products and services?

Jesus the tech was AWESOME.

Response from Zerorez Salt Lake City:

I'm glad you were impressed with Jesus! I'll let him know.

Thanks Denita

Report a concern   April 21, 2013 — Rated 10 out of 10 by M.A. Zerorez Salt Lake City
What do you like about our products and services?

I love that my carpets stay cleaner longer when cleaned by Zerorez!

Report a concern   April 21, 2013 — Rated 9 out of 10 by D.O. Zerorez Salt Lake City
What do you like about our products and services?

Chris and Scott? were very nice and accommodating.

Response from Zerorez Salt Lake City:

Thanks Debbie. We are proud to have them on our team.

Report a concern   April 20, 2013 — Rated 8 out of 10 by R.N. Zerorez Salt Lake City
What could we do to improve?

Your service man was a little pushy about acting us to buy more services .

Response from Zerorez Salt Lake City:

I'm sorry you felt pressured Ray. That is not the experience that we want to create for our customers. I will speak with your technician today and let him know how you felt.

Thanks for your feedback

Report a concern   April 20, 2013 — Rated 9 out of 10 by J.T. Zerorez Salt Lake City
What do you like about our products and services?

I like the way the carpets are cleaned. I have used Zerorez for years. I was a little surprized by the charge for the hallway and the water disposal.

Report a concern   April 20, 2013 — Rated 10 out of 10 by Sharon Workman Zerorez Salt Lake City
What do you like about our products and services?

Everything was very professional. I liked the way they called ahead of time, and also just before they would arrive. The man doing it was extremely polite and helpful. Also, there wasn't a toxic type smell with the products used.

Response from Zerorez Salt Lake City:

That's great Sharon! Thanks for the feedback.

Report a concern   April 20, 2013 — Rated 10 out of 10 by Becky Cameron Zerorez Salt Lake City
What do you like about our products and services?

Keith was very friendly and quickly completed the job.

Response from Zerorez Salt Lake City:

I will tell Keith that you were impressed. Thank you Becky!

Report a concern   April 20, 2013 — Rated 9 out of 10 by V.T. Zerorez Salt Lake City
What do you like about our products and services?

Our carpet looks like new again. The person sent was very courteous and easy to have around.

Report a concern   April 20, 2013 — Rated 10 out of 10 by C.R. Zerorez Salt Lake City
What do you like about our products and services?

Clean carpets. Technition did a great job.

Report a concern   April 20, 2013 — Rated 10 out of 10 by M.D. Zerorez Salt Lake City
What do you like about our products and services?

I thought that everything was done very professionally. The service was fantastic and your technician was very thorough, polite, and efficient. I will recommend your company to my family and friends.
Thank you,
First name removed Davis

Response from Zerorez Salt Lake City:

Thanks Michelle!

Report a concern   April 20, 2013 — Rated 8 out of 10 by E.G. Zerorez Salt Lake City
What could we do to improve?

The only draw back I noted is the strong & lingering odor of the carpet cleaner/protector/antimicrobial treatment. I'm not sure which has the odor, but it lingers for awhile (3 days at least) and it's strong enough to affect my asthma significantly. I've had a fan going & the windows/doors open and that has helped, but it's still hanging around. Otherwise, I love the work done at my home.

Response from Zerorez Salt Lake City:

Hey Elizabeth,

It is a concern to me that there is a lingering odor. The disinfectant that we used in your home is 100% botanical and the primary ingredient is thyme oil. The protectant that we spray down is basically teflon, which your carpet is already coated with when it comes out of the factory. I will speak with your technician today and follow up with you to find out what is going on with the odor. Thank you for letting us know.

Report a concern   April 20, 2013 — Rated 10 out of 10 by D.B. Zerorez Salt Lake City
What do you like about our products and services?

The carpets are always clean after the service, with no soapy residue. They stay clean! We had Zerorez clean our lounge chairs at an earlier visit, and they still look so beautiful...just like new. The service techs are always polite and do a good job.

Response from Zerorez Salt Lake City:

That's awesome to hear. Thanks Diana!

Report a concern   April 20, 2013 — Rated 10 out of 10 by G.M. Zerorez Salt Lake City
What do you like about our products and services?

Knowledgeable technician. Zero residue and fast drying time.

Report a concern   April 20, 2013 — Rated 10 out of 10 by J.K. Zerorez Salt Lake City
What do you like about our products and services?

The carpet looks so great - I am very happy with it. The technician, Keith Call, explained
exactly what he was going to do and why and he gave me an opportunity to explain any of my
concerns about some of the stains. I definitely will have Zerorez come back the next time.
Thanks (alot)!

Response from Zerorez Salt Lake City:

Thank YOU Joan. I will tell Keith what a great job he did. See you next time!

Report a concern   April 19, 2013 — Rated 10 out of 10 by M.J. Zerorez Salt Lake City
What do you like about our products and services?

prompt, courteous, and did a good job.


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