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based on 34288 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciated the time taken to explain the process. The technician was very professional and courteous. I liked the measures taken to protect the corners of the walls.
no residue or chemicals
I had to reschedule once and almost a second time because your scheduling wasn't accurate. For example, I requested a morning appointment because I have after school commitments with my children. My window was from 10-2. I then get a call at 11 saying that my tech will be 3 hours past my time, making it a 5 pm show time. Whoever does your scheduling needs to be more thorough in their investigating what will be done in homes as it may put them much further behind for those scheduled afterwards. The service once he arrived was great (David), but I don't think I will use you in the future, unless you get a better scheduler. Thanks
I like that there is no residue and the prices are so good!
Everytjing
Cost, Professionalism, On Time, Fast But Quality Work.
Really gets the carpet clean and are always having promotions.
Good customer service, friendly technicians
The feel of the carpet after you clean them - not hard and crunchy.
We have a toddler in our home, and we don't worry about having him playing in a carpet full of cleaning chemicals.
You worked me into your schedule quickly, and Darrin (sp?) was pleasant to work with.
only uses water.
Cleans the carpet very well
Very pleasant worker, Mike Miller. He explained everything well and did a great job.
I love the way my carpet looks and feels!!!
The office made a mix up on the day they were supposed to come.
I loved how the carpet wasn't left so wet. I also liked how great the tile grout looked. The young man was awesome and very professional . I think his name was Tyler.
Alfredo was aweesome and did such a great job cleaning our carpets. Loved the end result. Looked great!
The technician was great. I will be requesting him going forward.
I like how quickly you can walk on the carpet after the cleaning. I also like how quickly it takes. Tyler was very helpful and did a great job.
Nice guy. Good job. :)
There are still a few spots on my carpet. I sure wish they were all gone.
Your technician, Jase, was awesome. Very personable and did great work. I had another company do this very same carpet a few months ago, and the results didn't even come close. Everything you did was far superior to what I got from the other guys.
The milk spill which we called to have clean still smells like sour milk. We would like to have a more experienced technician treat it please.
Everything seems to be nice so far. I liked how much quicker the carpet dried, than steamcleaning.
The technician was hurried and went over the carpet quickly with very little contact time between the vacuum head that was releasing the empowered water (and suctioning it back up). The carpets were wet until the next day. Total time spent in my home cleaning was under 2 hours for a $700 job. The technician initially didnt give me the online special (even though I had booked online) and when pointed out did honor it so the price decreased to $654. I was expecting a more thorough cleaning and overall felt like the objective was to get as much money out of the customer as possible.
The carpet feels so wonderful after it has been cleaned. We appreciate the friendly and congenial service people. Service is fast and friendly. Carpet dries quickly.
Make sure it is clean on the first visit.
Very friendly service person
Well. I had signed up for $125.00 service. Once the technician had inspected the areas he had asked if i wanted the stains in 2 rooms removed. I replied yes . But Zerorez had cleaned the carpets 2 times since the stains occurred and they were still there. The technician stated with a new system he could remove all the stains but out would cost about $400.00 . I agreed and made it known that i would pay that maybe amount only if the stains were removed. After he completed he had stated that even though the appear to be there now that by morning . Would be gone. Actually. Since the carpet is cleaner the stains look worse. The stains are still there and I would much appreciate the extra money I paid to . Returned. I agreed to a cleaning then made a . Deal. excessive amount to have to stains remove. I was guaranteed that they would be removed. I guaranteed I would pay if they were removed. They look worse
The carpet looks really good and it dries quickly
You have gotten stains out that other places haven't been able to, and they don't come back, like they do with the other guys. Also, the technician who came yesterday was great, very friendly, professional, and helpful.