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based on 31534 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Quality of the work done, the politeness and efficiency of the tech, good value received for price. Billy was great. He was very polite, efficient and very careful of the furniture.
I'm happy to hear that Smokey. I'll make sure Billy knows how impressed you were with him.
I was told there were no checmicals, however, the technician said the pre-treatment he sprayed everywhere was a chemical when I asked him what he was spraying...I went with you because I have a son sensitive to chemicals.
Hey Carrie,
I'm sorry we didn't meet you needs. It is true that we do not use any detergents or surfactants which contain harmful chemicals and leave a sticky residue in your carpet. However we do use a powdered additive that is made from orange peels and helps to boost solvency and get old residue out of the carpet. This product is 100% natural and completely safe for most people. That being said we should have made more efforts to meet your needs and the needs of your son and made some adjustments to our normal process. Thank you for your feedback. I will follow up with you this afternoon to answer any other questions you may have.
I had tile cleaned paying the "mailer" rate. When I heard the regular price I thought it was pretty high. I am very happy with the result, but would not pay 75cents sft. So can't give a 10 rating.
My carpets get thoroughly cleaned and the service techs are always so kind and helpful
No chemicals--good cleaning. Generally Zerorez is either amazing or horrible. But, when they are horrible they come back and fix it!
Thanks Susan. We are committed to delivering the best results possible and always stand by our guarantee, even if it means coming back a second time. I'm glad you noticed that!
everything
Price exceeds expectations. Would be great if a bid sheet could be emailed prior to job,
similar to the one that came afterwards. I know it is hard for your scheduler to bid w/o actually seeing job.
Carpet was very damp. Took two days to dry, had lots of ripples which are gradually going away as it drys. Seems like carpet was as wet as other processes we have used in the past.
I'm sorry to hear that June. What a terrible experience! The carpets should never stay wet for that long. The ripples are called "latex displacement." This occurs because the backing of the carpet and top of the carpet stretch differently when they are wet. Generally those ripples will go away completely, but if they don't we will be happy to re stretch the carpet and do whatever it takes to make this right. I'll follow up with you this afternoon. Thanks for your feedback.
We had our carpets cleaned less than a month ago and they're already back to looking the same as before. I've used several different carpet cleaning companies and I probably wouldn't use Zerorez again. Our carpets have stayed much cleaner, much longer with some of the other guys.
I'm sorry about the results Nate. Even though it has been a month I would like to send someone back at no cost to re-clean everything. We are all about LONG TERM results and I want to show you that we can deliver that. Thanks for your feedback. I'll follow up with you this afternoon.
Always on time - friendly- fair pricing
Natural.....no harmful chemicals. Protect trim and molding when working. Good job.
Friendly, effective, and thorough.
Your technician was prompt, friendly and knowledgable. He did a very thourough job cleaning our carpets when our pet- owning renters moved out.
That's great! Thanks Mariah.
Rick was careful, informative, and efficient.
The carpets look great!
Thanks Linda. Rick does a great job for us.
A urine spot from a pet reappeared after cleaned last Thursday.
Could the tech come back and reclean?
We would be happy to Marsha. Occasionally urine can destabilize dyes and stain or even bleach carpets, but if it is a spot we can definitely remove it. I'll call you this afternoon to set everything up.
The carpets feel clean
Quality work and professional employees. (Israel was great!)
Thanks Tiersa!
The drying time and soft carpet when it's done
Jesus Saenz was probably the most polite and conscientious carpet cleaner ever to come to our home. He presented all the requisite "up-sell" offers but did so pleasantly and with no pressure. His explanations were thorough and convincing enough that I will likely order more services next time. He performed all the cleaning and extraction steps thoroughly, and my carpets dried faster this time than ever before. I have used Zerorez numerous times in the past, as well as other carpet cleaners, but Jesus Saenz made a big difference this time. The results are better than ever. Either Jesus followed your protocol better than previous representatives, or your protocol has improved. I will likely recommend that my friends specifically ask for him to clean their carpets. You are lucky to have such a great employee! His performance gained my confidence.
Janet,
I read hundreds of these reviews every week, and thousands per month. This is by far one of if not the best one I have read. I'm so happy to hear when our service and process evokes this kind of response. This is exactly what we strive to create every day for our customers. Thank you so much for the glowing review and for letting us know how great of a job Jesus is doing for us. You'll be happy to know that he is going to be nationally recognized this month for his customer service and how hard he works for us. We look forward to impressing you again :)
restored my very dirty carpets to a very close to new look and feel. Four years without cleaning and yet they look fantastic! Jesus was very professional and polite.
Excellent! Glad to hear that Anita.
No soaps, quick drying, respectful tevhnician
We have a yorkie that left alot of urine stains on our carpet. The technician who came worked very hard, but he was able to get all of the stains out. It smells wonderful and looks fantastic. We also are very happy that we were able to move our furniture back the same night. We love the fact that we don't have to worry about harsh chemicals and that there is no concern about leaving soap behind in the carpet.
Clean, chemical free carpets is a beautiful thing. Thanks Debra!
I like the idea of no residue to trap dirt. I cleaned my carpet myself - thoroughly - and it started showing dirt within a month. It has only been a few days since Zerorez cleaned my carpet but it looks really good so far.
Thanks for the response Cindy! Keep an eye on those carpets! :)
My carpet is cleaner than it's been in 5 yrs. & Billy, our svc. tech, was extremely knowledgeable and did a fantastic job.
Thanks Margie. We are proud to have Billy on our team.
The original estimate was $189.00. It cost $479.00.
Hey David,
I looked up your original estimate and listened to the phone calls to make sure everything was put in correctly. We gave you an estimate of $249 to clean 8 areas. When our technician arrived it looks like he also cleaned a set of stairs, a hallway and treated multiple areas to remove urine from the carpet. I'll follow up with you this afternoon to make sure everything was charged correctly. Thanks for your feedback.
The ability to get an appointment quickly, the quickness of the technician
The charges were extreme and excessive for the services performed. The quote over the phone was about a third of what the technican charged us. The Quality of work in no way justified the excessive costs charged. In addition, the technican indicated that he would include the hallway in the overall price, but when the email arrived, the hallway was also separately priced.
Hey Connie,
I'm sorry for the experience you had. We really strive to be as accurate as possible with our quotes over the phone and do our best to stick to them. It looks like the main item that changed was the cost of the tile cleaning. Our rep gave you a rough estimate over the phone to clean about 100 square feet of tile, but when the technician arrived there was close to 300 square feet to be cleaned. You also decided to have us seal the tile and protect all of the carpeted areas that were cleaned. We really appreciate all of the work and want to give you the most value for your dollar. If you would like, I will send a technician out at your earliest convenience to reclean any areas that you are not satisfied with, as well as reapply any sealer that we remove in the process. I will follow up with you this afternoon to set up the appointment. Thank you for your feedback.
I made the reservation for Tuesday, June 11. A "dispatcher" called on Friday to inform me that my carpet would be cleaned sometime between 3 and 6 PM - which was just not acceptable! I can't very well have an entire basement area cleaned that late in the day. No one
said it could be that late in the day, and that was not even guaranteed. I am also not very impressed with all the conditions - such as vacuuming the carpet before you arrive. I was impressed with the claim that there is "no residue" and that the carpets are cleaner than with other methods, which makes sense. But all the hassle and inconvenience is annoying. I might consider trying one room before doing any more than that so see if your claims are, in fact, true: Not as wet as other systems, stains, particularly pet stains do not return, etc.
I was also going to have you clean an wool rug, but a 2 week wait for its return is a bit unreasonable.
Cathy,
I'm sorry we couldn't meet your expectations. We try very hard to make our services as convenient as possible for each customer in terms of timing and execution. Running an operation with 10-12 routes per day, 4 to 5 varying sized jobs per route and over 1000 jobs per month in multiple cities creates some serious logistical challenges. We feel that giving a 3 hour window 2 days in advance is reasonable considering these challenges. There is always room to improve however, and we will never stop becoming more efficient. Perhaps in the future we will be able to meet your expectations. Thank you for your feedback.
I was surprised at how costly your service is. Your work was great but still expensive!
That there are no chemicals
Carpet look brand new again. This is my first time having you do my carpets so I am not sure how I like your products.