Zerorez Salt Lake City
12577 South 265 West #3A
Draper
UT 84020
United States

Average rating: 9.1 out of 10 based on 34288 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 21, 2014 — Rated 10 out of 10 by Jana. Neddo Zerorez Salt Lake City
What do you like about our products and services?

Very trustworthy, dependable, careful. Aim to satisfy customer.

Report a concern   March 20, 2014 — Rated 9 out of 10 by L.H. Zerorez Salt Lake City
What do you like about our products and services?

It was fast and easy - carpets look great. Man called and came earlier than expected - so was very happy about that

Report a concern   March 20, 2014 — Rated 10 out of 10 by G.K. Zerorez Salt Lake City
What do you like about our products and services?

We really liked your employee,beside your carpet cleaning. We for sure will have you & your x employee again.

Report a concern   March 20, 2014 — Rated 10 out of 10 by T.H. Zerorez Salt Lake City
What do you like about our products and services?

the employee was very courteous and very knowledgeable and very thorough. I was impressed with the three-stage process.

Report a concern   March 20, 2014 — Rated 10 out of 10 by A.A. Zerorez Salt Lake City
What do you like about our products and services?

Fast. On time. Great work!!! Carpets look like new.

Report a concern   March 20, 2014 — Rated 10 out of 10 by Victor Clark Zerorez Salt Lake City
What do you like about our products and services?

Isaias Melchor is currently the best technician you have. I am very pleased with his performance here at Bee Hive Homes of West Jordan. He uses and recommends all products and resources to properly care for my carpets in my assisted living community. He is thorough and careful to clean all of the carpet, yet he does it quickly and efficiently. Thank you for a great product and an efficient staff.

Report a concern   March 20, 2014 — Rated 10 out of 10 by Janet Nass Zerorez Salt Lake City
What do you like about our products and services?

I like that the water doesn't leave a residue. Our carpets feel soft instead of crunchy. The technicians and phone reps have been very professional and easy to speak with. We had a small issue with a wicking stain and they were very good about coming back and giving me options to correct the problem. The technicians have been very conscientious about taking the time to do their best.

Report a concern   March 20, 2014 — Rated 9 out of 10 by J.B. Zerorez Salt Lake City
What do you like about our products and services?

Service was great and you took care of my carpet

Report a concern   March 20, 2014 — Rated 10 out of 10 by Amanda Warr Zerorez Salt Lake City
What do you like about our products and services?

I like that my carpets weren't as wet and they dried quickly.

Report a concern   March 20, 2014 — Rated 0 out of 10 by D.E. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

He did a good job on the couches, but my two chairs are damaged. He tried to repair them, but the fabric has been damaged. He must have used to wrong cleaner.

Report a concern   March 20, 2014 — Rated 8 out of 10 by T.B. Zerorez Salt Lake City
What could we do to improve?

Lower prices

Report a concern   March 20, 2014 — Rated 10 out of 10 by E.R. Zerorez Salt Lake City
What do you like about our products and services?

Everything! The guys were great, the product was great, and our carpets look great!

Report a concern   March 20, 2014 — Rated 10 out of 10 by P.C. Zerorez Salt Lake City
What do you like about our products and services?

I very much appreciate that you came back to take care of areas that we were not satisfied with. Those areas now look wonderful!

Report a concern   March 20, 2014 — Rated 5 out of 10 by W.S. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

The food spots that I had in my carpet weren't all the way gone. There is still some food stuck in my carpet. It looked clean when it was wet, but now that it is dry I can see the spots where the food (yogurt and tootsie roll) are still there.
Would be nice to have someone come back to remove it, since that was one of the main things I wanted done.

Report a concern   March 20, 2014 — Rated 10 out of 10 by K.B. Zerorez Salt Lake City
What do you like about our products and services?

We had just had our carpet cleaned by another company and then zerorez came and recleaned it for us and got alot more dirt and hair out. The carpets dried quick and the service was great.

Report a concern   March 19, 2014 — Rated 10 out of 10 by A.W. Zerorez Salt Lake City
What do you like about our products and services?

I thought the technician seemed very knowledgeable about your services and products. He was very willing to answer my questions. He was thorough but quick. He was friendly and polite.

I like that the carpets are not stiff and they are cleaner than I thought they could get!

Thank you!

Report a concern   March 19, 2014 — Rated 10 out of 10 by D.C. Zerorez Salt Lake City
What do you like about our products and services?

We had our friends carpets cleaned and they were pretty stained. They look so much better.

Report a concern   March 19, 2014 — Rated 10 out of 10 by L.A. Zerorez Salt Lake City
What do you like about our products and services?

I think it cleans really well and the workers were very informative and polite. They were easy to ask questions
To.

Report a concern   March 19, 2014 — Rated 10 out of 10 by D.S. Zerorez Salt Lake City
What do you like about our products and services?

Rick was friendly, explained the process and the products. The end result is satisfying.

Report a concern   March 19, 2014 — Rated 10 out of 10 by L.S. Zerorez Salt Lake City
What do you like about our products and services?

I was impressed with how much better my carpet looked. The technician who came to my house, Rick, was awesome. He was polite, friendly, and very eager to please. He kept asking if I was happy with how it looked and if I had any questions. He explained everything really well and did a great job.

Report a concern   March 19, 2014 — Rated 9 out of 10 by P.F. Zerorez Salt Lake City
What do you like about our products and services?

Zerorez is always through and courteous. PF

Report a concern   March 19, 2014 — Rated 2 out of 10 by J.C. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

I was told to expect the technician to arrive at my home between 7:30 and 7:45 AM, the first appointment of the day. I changed my appointments and plans to accommodate that time. He called me at 8:30 to let me know scheduling had changed. When he arrived at 9:30, it was too late for me to re-calendar my day.

Dr. Last name removed, a former customer.

Report a concern   March 19, 2014 — Rated 10 out of 10 by F.F. Zerorez Salt Lake City
What do you like about our products and services?

They were on time, friendly and did a nice job.

Report a concern   March 19, 2014 — Rated 10 out of 10 by A.B. Zerorez Salt Lake City
What do you like about our products and services?

I love that they do not use a soapy detergent to clean the carpet, Jace was great he explained everything and answered all my questions.

Report a concern   March 19, 2014 — Rated 6 out of 10 by K.M. Zerorez Salt Lake City
How did we disappoint you and what can we do to make things right?

We had our carpets cleaned to remove the smell of urine and we can still smell it in our bedroom. The tech said it wasn't very much or very bad and that it should be taken care of. It's frustrating to still be able to smell it $146 later.

Report a concern   March 19, 2014 — Rated 9 out of 10 by P.W. Zerorez Salt Lake City
What do you like about our products and services?

They did good job & were friendly - if they had moved the furniture for us they would have got a ten - as we are both 80 years

Report a concern   March 19, 2014 — Rated 10 out of 10 by M.M. Zerorez Salt Lake City
What do you like about our products and services?

Jarom worked hard and did a good job. I was glad to get our tile sealed after such a good cleaning.

I already recommended you to a friend.

Report a concern   March 19, 2014 — Rated 10 out of 10 by Carl Linebaugh Zerorez Salt Lake City
What do you like about our products and services?

We were very impressed with customer service and the result of the products on cleaning our floor! Thanks

Report a concern   March 19, 2014 — Rated 10 out of 10 by D.T.P. Zerorez Salt Lake City
What do you like about our products and services?

a very good job I am very happy

Report a concern   March 19, 2014 — Rated 10 out of 10 by T.W. Zerorez Salt Lake City
What do you like about our products and services?

We love the job you did! Best carpet cleaning experience ever. Thanks again!


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