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based on 34289 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I like the fact that it uses steam and also that the carpet dries quickly.
quality of service and friendliness of technitions
I have used zerorez 2 times. The first time I couldn't beleive how great my carpets looked. This 2nd time I was not home, my husband was here and when I arrived home it looked great until the next day I noticed a couple spots that I thought would have come out.
Great service man! Very up front and clear on cost, no smelly cleaner
They were timely and did a good Job
On time, thorough and friendly service agent.
The quality of the cleaning of our carpet.
Carpets were cleaned and seemed reasonably priced. My technician was friendly and thorough.
The technician got out some stains that I've hated for a while and the pricing seemed fair enough.
Prompt, professional, and takes great effort to make sure that custmors expectations are met.
The carpet is always very clean and I don't have the problem with dirt being quickly attracted to the areas cleaned like I have had with other systems. The technicians are always very interested in making you happy with the outcome of their service.
Isaias is excellent, he goes above and beyond to make sure I am satisfied with the work he does on our carpet. He called to let me know that he was on his way with an approximate time, he protected our stairs and wall corners to make sure the hose did not rub against them and he wore shoe covers to protect the clean carpet.
The service was great the young man who did the work (Larry) was very nice and explained everything very well. The only problem I would have with recommending it to someone is when it is done, it is extremely wet and takes a good night and most of the next day to dry. This would be very hard if it was a family with children.
The fact that you use all Green product and no detergents
Quick, (needed it done soon and you made it happen) friendly, efficient ...
There was a big spot in my living room that was completely missed and wasn't even wet! I called and left a message about it 2 days ago and have still not heard back from anyone
First of all the results of the cleaning that was done in our home. I was very satisfied with the tech. He was very concerned that I was happy with what was being done.
I felt that the service that I received was knowledgeable and thorough. The carpets were cleaned even better than I had hoped, and I felt the work was very well done.
I like the reasonable price and that my carpet is not left with lots of chemicals on it.
Great quality and on time service
The crew was friendly and answered all my questions. The carpet dried very quickly.
Employee (Kelly) did a wonderful job making sure we got things taken care of that we were concerned about.
No detergents or residue
Uses just water
the carpets look so much better. the service giver was efficient and trustworthy.
Environmentally safe, no soap residue. Extremely impressed by technician...very professional, hard working. Love my clean carpets!
The carpets were very wet in some areas, especially the stairs. They took more than 36 hours to dry&I'm worried that they will smell musty because they were wet so long.
I found a coupon for $25/room which was great, but I had two landings that are about 3X7 feet that I got charged $15 for each one. I was told that my carpets would not feel crunchy, but they do feel a little crunchy and I miss a clean smell. Wow, sorry! He did clean our walk-in closet for free.
The tech was a very hard worker! Made sure to pay attention and address all my needs! I will be recommending my friends and family.

We were told the carpet would be completely dry within 4-5 hours and after 20+ hours there were still wet and damp spots.