What our clients think of us!

I was extremely disappointed with cost of your carpet cleaning. I felt like I was guessing at what the final cost of your service would cost. I was quoted basically a 180.00 in order to cleaning my 1,500 square foot apartment. I guessed that it would come in around 250.00 It ended up being 326.17.... Had I known the per square foot charge of 1.00 for each small area rug? In addition, to the cost of cleaning the linoleum in my kitchen. I would have been able to make my decisions as to whether or not to have it done.... much more accurately. Avoiding the invoice shock at the end of your service. I was told that it would take between 3-4 hours for the carpets to completely dry. I believe that you very hard working Tech left before 1:30 pm in the afternoon. At around, 1:30 am.... And, after my using 3 large floor fans. I believed the carpet to be finally dry. So, when I went to move a piece of furniture to the location to the exact place that I wanted it to go.
Now, I have red line of furniture stain that bled from a particular piece of furniture on my carpet. Which is, of course, right by the front door for all of the world to enjoy it. Was my exhausted state a mind part of this happening probably. But, at 1:30 in the morning after receiving numerous complaints of other tenets of my needing to remove my furniture out of the common space in my building or receive a fine. Obviously, it was a lose/lose situation at that point anyway.
Now, all of the above being put aside... If, you would please send someone out to properly remove the stain from my carpet. In addition, to being clear about what each and every item of service that I am considering paying for.... I will figure out a way to come up with a way to pay the difference myself. We can then, just call it even. Your Service Tech was hardworking and did a through job of cleaning my carpets. Actually, before everything went sour in this experience. There were a variety of your other services. That, I was excited to know someone who could actually perform them. Now, not so much...

We had some really tough stains in our carpet and they all came out! The service was quick and the serviceman was friendly and professional.

Green clean

Things smelled great when they left

My carpet actually looks like the original
Color and completely stain free!

Your service associates are friendly and knowledgeable. They get the job done quickly and effectively. My carpets always look fabulous!

The explanation of the services offered before we started was.very helpful. The technician provided a recommendation, but was not pushy either. The carpets looked so much better.

Friendly and thorough serviceman and carpets look much better.

They work.

great response to my complaint the first time we used your service and we have used your services again multiple times for all of our properties and have been very satisfied with the end result and impressed with the technicians who have come to provide the services

The tile and grout cleaning was unbelievable my floor looks new, I am extremely happy with the service and will use you in the future when needed.

i appreciated the good job and timely manner of our request

The associates were very informative and and productive and I was pleased with the way the carpets turned out.

Carpet VERY wet. Zerorez brought in fans for us to use over the weekend. Thank you.(The rep thought it was because it was the end of the day and the suction wasn't good because the water collection system was full or something like that. It took a quite a while for the carpet to dry even with the fans and the carpet and the couch felt a little crusty for a while) Also a room was cleaned to compensate the trouble (thank you) The serviceman spent extra time to make sure the water was sucked up and ran his fan. The carpet still stayed wet till the next day and we left all of the windows open. On KSL they said the carpet would dry like in a couple of hours and that it wouldn't leave that crusty feel because no residue is left. I was more disappointed because I did not get the results that were advertised than if that hadn't been part of the advertisement. Thanks for doing your best to make it right. Be careful what you advertise.

I really don't csre to hear the technician talk about how he should be paid a commission, or about how he thinks he is such a great sales man. I also believe it's inappropriate for someone who is working in my home to be taking or making multiple phone calls - thank goodness the job was charged by area and not by hours. I also informed the tech. that I would be working, and I guess he still wanted to try to make a bigger sale and kept talking to me about spending just a little more to reach $400 for a free future spot treatment visit. He also said he would give me his last bottle of spot treatment and left without doing so. That's fine, I can do without since we don't have issues with spots, but follow through in any customer service position is important. And lastly, I was disappointed by the fact that the carpet was only 'vacuumed' once rather than going over it a couple times. I guess I had higher expectations. Sorry for all the complaints, but wanted to let you know that you could have a better business with a little more customer oriented service.

I liked the use of pH balanced water with no soap. Mike was a very able spokesman for the company and he explained everything to me and answered all my questions.

It's only been one day since our carpet cleaning, but already we've noticed that the results are better than those from past cleanings. The carpet dried quickly and had lesser magnitude "waves" afterward. We're watching the area that was wine-stained and hoping the discoloration will not return.

Also, your representative, Jarom, was not only friendly and thorough, he was able to teach us the hows and whys of his work. We will definitely ask for him with any treatment needed in the future. Our grout looks so much nicer as well!

Fast and easy

Fast and friendly service by Jarom. Decent prices and my carpets look great!

Carpeting stays cleaner longer. Employees are professional and efficient.

No chemicals and the awesome snake water!

The courteous and efficient service provider was excellent . My carpet is softer and feels clean.

My service tech was very knowledgeable about cat urine and how to deal with it.

It really works and so clean.,

Fast drying. No chemicals.

No harmful chemicals used in the cleaning process. I have never had a stain that you didn't get out completely. Technicians are very professional and helpful. Scheduling is easy.

The gentleman who came to clean my carpet, Gray, was clean, personable, and worked hard. My carpet looks great. Last time I used zero rez my carpet didn't look so good, and I was afraid that my new carpet wouldn't look good this time ither, but I thought I would give you one more try. I am very pleased with the results. I am always going to request Gray

Chris did a very good job and made sure I was happy with the results and expressed that he wanted to give me the best deal possible. He went above and beyond, moving a treadmill that was in the way out to my garage for me.

Good prices, good product and nice people

I like how clean my carpets look. I also liked that the technician used blocks for my furniture, helped me move some things, protected the corners of my walls and railings from the hoses and wore covers on his shoes. I appreciated the details!! I will reccomend this company for sure!