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31534 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The carpet looked great and dried quickly I will use you again
Our carpets look like brand new!! We have a dog who tracks dirt all over and you would never know. We also had a child with a problem missing the toilet and everything cleaned up perfectly. We love you guys and we'll have you come back again and again! Thank you! Chris is awesome, friendly, and knowledgeable. He also didn't make me feel bad for having horrible carpets, but gave me hope that they will come clean and look like new.... And they did!
I'm so happy to hear that Amy. Thanks for the great review. I'll be sure to let Chris know how happy you were.
they were on time, very friendly, did a great job and it dried quickly. What's not to like?
They did a great job cleaning my carpets and let me know before what I would be charge. Thanks!!
Please. I really like your service and quality. I just don't want my emails cluttered with first, second, third.....feedback requests. I'll make a deal with you. I keep using your serve and let you know if I have a problem and you remove my name from your feedback list. OK?
I'm sorry Bill. I'll be sure to take you off of our list today.
Work done promptly and efficiently. Carpets look good and it dries quickly.
It was fast and very clean
The two techs who came to my home recently were FAST and very THOROUGH. This is the first time I had had the pet stain removal treatment - it worked!
That's great Mary. All of our technicians are odor control certified and extensively trained so I'm very happy to hear when the results of all that training come to fruition. Thanks for the great response.
The products WORK! Manuel was polite and professional, did a superior job and sold me on extras! Great work Manuel!
The trainer who came the second time performed a thorough cleaning and cleaned areas the first representative said could not be improved.
I love several things. I love the way you come into my home and cover up your shoes with booties. I think it's odd that some other companies don't. I love that all the Zero Rez workers all look clean cut. I love how you put protectors on the corners of my walls. And I love the price!!
Thanks for all the love Kelly! :)
We think your pricing policies are more expensive than other truck mount cleaning companies that also give great service and results.
Manuel cleaned our carpets and he did a wonderful job. He was very polite, he answered all my questions, and even gave us advice on how to take care of our carpets. Our carpets looked brand new after he cleaned them. Keep up the great work!
Shorter Appointment windows
Friendly,knowledgeable technician; no residue to worry about; carpet areas cleaned look great.
I have used Zerorez for over 10 years, again the service and product exceeded my expectations.
I was impressed by how clean it got my carpets. Very pleased.
Thanks Jay. Always happy to impress!
Friendly and professional service
I tried to E Mail you this morning, but couldn't find the correct E Mail address. I just wanted to let you know what a great job Rick and Jose (I think that was their names) did yesterday on my carpets and tile. They came on time, were polite and kind and I am very happy today. I have one suggestion. A couple of hours after they left, I noticed on the one room that there were several ripples in the carpet, and one that was 2 or 3 inches above the floor. I was concerned and called Zerorez and the person answering told me not to worry because when it dried it would be flat. I worried all night because that one big ripple was still very wet and I am a worrier. But when I woke up this morning all was well. I would just like to suggest to be sure and let those of us who are 'worriers' know before leaving a house, that this might happen, and not to worry. Thanks again for the great service that was truly as good as I hear on KSL every morning. Thanks Donna Durfee
You make a good point Donna. We read your response this morning in our meeting and talked about latex displacement (rippling), why it happens and how to explain it better to our customers so that they don't worry. Thanks for the great response!
The cleaning products are good. Professional and courteous cleaner
Give an actual bid before u come out
I really like how there is not any residue left on the carpet and it dried very quickly. The person who cleaned our carpet was courteous and friendly and did an excellent job.
I'm happy to hear that Matt. Thanks for your response.
Rick was very friendly as well as doing an excellent job in cleaning the carpets and tile. This is the second year Rick has cleaned our home. Very happy customers. Thanks
Thanks Sharon. Rick does a great job for us.
If you call to have a spot taken care of the TEC should have you come and look at it. I didn't feel like the TEC spent much time on my carpets. In the past I have had you come and much more time was spent working on my carpets. The TEC didn't even say anything about my spot until I asked and then he said it lightened it but it didn't come out. I really couldn't tell the difference. Not the best experience this time around.
I'm sorry that was your experience Carolyn. Red nail polish can be particularly difficult to remove and very often has become a permanent stain. If it is convenient for you I would like to schedule for a technician to come back and work on that spot again to make sure it is definitely a stain. If it is a stain, there are a few more solutions we can look at to remove it. Thank you for your feedback.
This is the second time we have used Zerorez and have been satisfied both times.
Excellent!
My carpets have never looked better! And they stay clean longer. Zerorez is the ONLY way to clean carpets.
Thanks Nedra!
They are natural. Israel did avoid job.
Better than any other carpet cleaner I have used in the past.
Excellent! Thanks Cheryl.
You paid attention to our concerns about areas in our carpet which needed extra work and were extremely careful of things in the rooms which could not be moved. Your worker was friendly and respectful of us. We will certainly call you again to serve us. I have already recommended you to family members. Thank you for meeting our expectations.
That's great to hear Gene. Thank you for the great review and for promoting us!
First company to actually get my carpets clean, and they stay clean!