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based on 33438 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Your employee was very friendly and professional
Very professional and the service is of the highest quality. I liked the technician and how easy it was to schedule.
Alfredo did not disappoint in his professionalism, the quality of the work, or the speed with which he performed it. He did a good job and I am pleased with the results.
The disappointment came with the handling of the "deals." I had two coupons that, no matter what, were not able to be used in the service that I received. Everything that I talked to him about would be an "extra add-on" and was not included in the price of the rooms I needed done. When people call to make an appointment, the phone screener should be the one to explain these additional charges so there is no awkwardness when he finally arrives.
I needed my family room carpet cleaned and I wanted to pay only $100. I got both things I wanted. I had hoped to get an area rug cleaned as the "coupon item" or to add another room, but every time I asked to add on something it increased the price so I didn't do it which disappointed me. The likelihood of me using zerorez again is very small.
Although someone came out promptly to give a bid, when it came time to the cleaning, it lacked promptness. We scheduled for 5pm and specifically stayed to make sure the office was available. Your employee didn't arrive until 6ish. By the time he was setup and ready to start, it was close to 6:30.
Your products were able to clean our couch where nothing we'd tried before would work. The product is excellent.
Jace was a great guy. He is very friendly, hard working, and considerate.
My carpets look new again, they dried quickly, and the technician was polite, professional and competent.
Carpets feel great afterward. I always feel comfortable with the employees in my house.
The house really feels clean. I like the idea of no residue. Rick, your technician, was very polite and very helpful. He is clearly an honest man. Give him a ten also.
My technician Mike was very experienced and professional.
Jarom was courteous ahead of time and went right to work. Was not high pressured on selling the protectant, ( which we appreciated).
Carpet looks great with no residue.
very customer friendly and detail oriented tecnician
Areas stay cleaner longer than other services
Fast friendly service and did what was said
Yellow stains come back up, even with the special $ 75 pet stain treatment. Please tell people that. Mine came right back within 2 days.
on time, corner protectors, explained process, results. it looks great
Chemical free, great service team, convenient scheduling and great final product!
No soaps used in the cleaning.
My only complaint is that I was told the only time slot I could have was 2-5pm. I requested earlier. So I was planning on the late appointment. To my surprise your cleaner called me at 9:30am and said he'd be here in 10 minutes. I wasn't ready! Your scheduling seems messed up.
The tech did a great job cleaning our carpet and couches. He was professional and respectful.
Since I have used Zerorez for years, the one issue that I have had is that, until this experience, which I scheduled first thing in the morning, being reasonably on time didn't happen and was very irritating. I also don't appreciate the "up-selling" which, again this time, I requested not to happen and the request was respected.
Overall, this last experience was very satisfying:-)
Don't advertize a price that will change. If you're add says $30 dollars a room, that should be the total cost. This last minute water fee of $9 was a hidden fee.
The cleaning went great, most dark spots removed. It was fast, they came early and the techs were really nice.
I really appreciate that there are no overpowering or flowery odors. The carpets also seem to stay cleaner longer than with other processes.
How quick and efficient the service is.
The dry time promised on the phone was not truthful and I had brown marks that had got my carpet cleaner out and went over it with vinegar water it came out
Carpet looks great and you got rid of the pet smell. Thank you!
The tech was very informative
The carpet and furniture not only looked clean but smelled clean without the "wet carpet" smell. The technician was great.
The pet areas that I paid more money to clean were spread further into the carpet and it is stained more than before.