What our clients think of us!

I like the cleaning method. I wondered if the mostly water method would clean as well but I'm pleased with the outcome.

I liked that you got the high traffic areas CLEAN. Previous carpet cleaners had said that they were stains that couldn't be removed. I also liked that y house didn't smell of chemicals the rest of the day.

He was awesome. I was very appreciative that he did not try and up-sell me a bunch of products like the first guy. I was pleasantly surprised. He did a great job on my carpets!

Timely efficient effective cleaning.

We paid $90 to have the tile cleaned in our master bath in addition to our carpets. The carpets look great, but the tile looks no different than it did before the cleaning. You can still see dirty grout and when the light hits the tile with the right angle, you can see that there are still many areas that have dirt spots, etc. Even the heat vent cover is still covered with dust- you would think that the dust would have been removed as he moved over that area to clean the tile. When the rep left our home, we noticed that the power was not working in that area of the home- he must have blown a fuse. When we reset the breaker, the power came back on. I am wondering if maybe he just called it quits once the power went off. Very disappointed- the tile has been cleaner when I have cleaned it with our steam mop. I would appreciate either a refund of the $90, or a re-cleaning of the bathroom tile.

No shampoo

very effective and made my home feel, and smell fresh and clean.

The service was great.

CARPETS ALWAYS LOOK GREAT WHEN THEY ARE FINISHED.

Our carpet in the family and dining room looks and feels like new. Plus, a high traffic area had a huge dark area and the technician worked it over and it looks incredible!!! Our stairs and landing look and feel so clean and soft. Our technician was Jesus Saens and he was superb!!! We would like to ask for him the next time we have our carpets cleaned. Thank you Zerorez!!! Robyn Knab

There was no written pre-service explanation with related costs or bid of the various serices which were to be done. I know now that I should have asked for such, but unfortunately I didn't. So you could probably say it was ALL MY FAULT! I gave your service person my check and requested a receipt. He said it would come in the U.S. mail or via email. I gave him my email address. He said it would be on my email in 5 minutes. After he left I went online and found nothing in the form of an invoice or anything else. Two days later I had not gotten the invoice. Typically when a product or service is purchased one gets a receipt at the time of payment, not on email which sometimes never comes, nor in the US mail a week to 10 days later. I suggest you consider providing your customers who may not do email or who would like a receipt at time of purchase a paper hard copy of a receipt. Yes, this is a digital world, but sometimes that fails and sometimes customers are not digitally oriented. There was a misunderstanding from verbal exchanges as to what the cost of service for cleaning of tile would be. Had it been in writing this wouldn't have happened. Rick Nolan did a reasonably good job in the work he did, but his administration (his bosses) did not provide him with paper forms and instructions for meeting the needs of some of your customers such as myself. But you probably don't have many like me. I am probably just a 77 year old jerk I presume who needs to learn to just to accept your way of doing business. Every "come to your home" service people that I have hired heretofore has given me a written bid and a receipt at the time of my payment for the services performed. I apologize for my having taken your time to read this. I would like to hear from you. Mark Smith

carpets are still looking a bit dirty

Seemed good to me. Maybe show me how much dirt you removed? I know the carpets were dirty, but they're dark and so at times, it's hard to see. I'm sure you cleaned them good, but maybe show me somehow?

Quick and easy. No problem for me. The cleaners did all the work

My carpe tlooks really great. This is twice now that I have used Zerorez over the past 15 months.

Very thorough and like the non-chemical system. Friendly staff.

Friendly service, on time and great price.

They were here on time and got done in a timely manner. We were treated with respect and he was very professional

Technician was knowledgable and efficient. Very pleasant to work with and he met all our needs.

fast, efficient and the place looks and smells great when your finished

Super fast and clean. Made the carpet look brand new.

charge less.

Lots of explaining. Technician was very knowledgeable. I was glad to have the corner guards and foot protectors; you took good care of my house, and I appreciate that.

The carpets are always extremely clean and the technician know his business. I will always request the same technician (Jesus).

Jesus was so great, he was professional, polite, repectful and did an amazing job. I will request him the next time I have my carpets cleaned.

I am very disappointed with the service agreed on and not completed and even more so with the lack of commitment to come to our house to fix the issue after an appointment was set. Wagner Last name removed.

Our carpet was especially bad, with a lot of dirt and mystery stains, but the tech was able to get virtually everything out. I was kind of in shock at how good it looked. I would definitely use zerorez again and recommend you to friends.

Your technician did a great job of cleaning, but the 5-hour job ended up costing me $1,490! I think that is absurd.

The carpets last longer and stay cleaner longer with your service.
Thanks.

No soap.